Great service (ORD). Very clean and well lit garage. Shuttle service took us right to our air carrier, helped us with our bags. Very friendly drivers. Pick up worked well too. When we returned to the garage we didn’t have to wait for our car we went right to it and exited. We had parked previously at another garage across the road that valet parks all cars only to find a dent in the door (which sent a signal to our phone while on our trip that the car alarm had gone off) but, naturally, “they didn’t dent the car.” They also drove another customers car with a flat tire off the rim ruining the tire. We will only park at Preflight from now on.

Preflight Parking is very close to the airport, the bus to airport is always waiting by my car when I park (guard at gate tells you where open spots are and then radios bus driver). Upon return I never have to wait more then a few minutes for bus and during late night hours they send a bus as soon as you call. The drivers are very courteous and the lot is guarded. The prices are very reasonable and there is an indoor lot option for a little more $. The APP is super easy to use too.~Very satisfied CustomerPhiladephia airport

I do like the app. It allows for easy in and out of the facilities as well as helping to see where the shuttles are. What I really don’t like is that it keeps old, expired reservations in its list for a long time and they show up first in the list. I was accidentally trying to use an old reservation today and couldn’t figure out why I couldn’t get in. I had to go back into reservations to make sure I had the right for today. It may not seem like a big deal, but there’s literally no reason to have an expired reservation in the list and it can cause consternation when you’re already in a hurry and stressed. Fix that and it’s 5 stars.

Great parking experience here but the app is horrible since the update. It never saves a reservation, making you go to the website, and then the reservation you made won’t appear on the app at all. The old app worked perfectly fine…if it’s not broke, don’t fix it!! Redoing my review to 1 star. Customer service online is completely nonexistent. Even when I make a reservation online because the app never works, it won’t add it to Apple wallet and doesn’t give me an email confirmation eitherUpdate: added a star because app does now accept reservations, but no reservation shows up on the app so you have to access confirmation email to get into and out of the garage