Banfield Pet Hospital

Name: Banfield Pet Hospital
Rating: 4.8 (121886 reviews)
Author: Banfield Pet Hospital

Medical

Free · Designed for iPad. Not verified for macOS.

122K Ratings
Age Rating

13+
Years
Chart

#99
Medical
Developer

Banfield Pet Hospital
Language

EN
English
Size

95.2
MB

Petcare at your fingertips! Download now for secure access to your pet’s appointment info, medical records, and so much more. · Schedule, view, and manage appointments. · Add new pets to your account. · Get alerts about due or overdue appointments, vaccinations, and medications. · View and download your pet’s veterinary records — including care history, vaccinations, medications, lab tests, visit summaries, and invoices. · Use Pet Chat™ to get advice from a veterinary professional 24/7. · Attend virtual visits directly through the app. · Access the Banfield online pharmacy. · View and download your pet’s therapeutic diet MedCard.

Ratings & Reviews

4.8

out of 5

122K Ratings

Great app!
03/14/2024
Watcherfreezer
I enjoy this app a lot for making an appointment in a pinch. A while ago my parents dog got hurt, nothing deadly (thankfully). But it was dire to me. He got a scratch on his eye. I quickly checked all the local Banfield’s on the app near me and got an appointment for that following afternoon. Using the Banfield app I was able to schedule this appointment and leave notes for the vet techs and vets to see before we arrived. I like how the app abled me to see multiple Banfield’s in my area to see who availability would have to see us soonest. All the staff was super friendly and helpful in treating our pup. And we were easily able to book his follow up appointment, which I was easily able to check on the app. This app is super easy to use and clear I will definitely recommend it to my friends and family who struggle with keeping their pet’s vaccine dates and such scheduled to date.

Developer Response
Thank you so much for your feedback. Glad to hear the app is so helpful!
Great app!
03/14/2024
Watcherfreezer

I enjoy this app a lot for making an appointment in a pinch. A while ago my parents dog got hurt, nothing deadly (thankfully). But it was dire to me. He got a scratch on his eye. I quickly checked all the local Banfield’s on the app near me and got an appointment for that following afternoon. Using the Banfield app I was able to schedule this appointment and leave notes for the vet techs and vets to see before we arrived. I like how the app abled me to see multiple Banfield’s in my area to see who availability would have to see us soonest. All the staff was super friendly and helpful in treating our pup. And we were easily able to book his follow up appointment, which I was easily able to check on the app. This app is super easy to use and clear I will definitely recommend it to my friends and family who struggle with keeping their pet’s vaccine dates and such scheduled to date.
Developer Response 03/15/2024
Thank you so much for your feedback. Glad to hear the app is so helpful!
Horrible App Login
11/21/2021
Rawdoi
This review isn’t about Banfield Pet Hospital or their service, but their app. Every time I try to login, I have to reset my password because for some reason, my passwords aren’t “saved” in their system. First, every time I try to log in with my current password, it would say “wrong password”. Second, the fingerprint or facial recognition for login doesn’t work even though after every time I create a new password, it would ask me if I’d like to use this feature. And yes, I register this feature every single time. But after a week or so, the new password either won’t log me in or the fingerprint/facial recognition feature doesn’t work. When I try resetting my password, it says my email address is not registered any accounts. However, when I search my email address through the Client ID portal, it says my email address is already registered with an account. WHAT IS THIS? Seriously? I’ve never seen such a contradictory flaw in an app. Especially when my pet is sick. I’m paying close to $500 a year for the OWP that offers free online consultations. To seek help from a veterinarian about my pet’s symptoms. Yet, I have to go through so many obstacles to do so. My pet isn’t feeling well right now and I can’t do anything about it. Literally nothing because of this fatal flaw. I’m hugely disappointed. This app needs serious reprogramming. It’s putting a lot of stress of us and putting my pet’s life at risk.

Developer Response
Hello,Could you please email us at MobileApp@Banfield.com? We want to look into this issue for you and make sure you're getting the experience you deserve. -Charles, Digital Team
Horrible App Login
11/21/2021
Rawdoi

This review isn’t about Banfield Pet Hospital or their service, but their app. Every time I try to login, I have to reset my password because for some reason, my passwords aren’t “saved” in their system. First, every time I try to log in with my current password, it would say “wrong password”. Second, the fingerprint or facial recognition for login doesn’t work even though after every time I create a new password, it would ask me if I’d like to use this feature. And yes, I register this feature every single time. But after a week or so, the new password either won’t log me in or the fingerprint/facial recognition feature doesn’t work. When I try resetting my password, it says my email address is not registered any accounts. However, when I search my email address through the Client ID portal, it says my email address is already registered with an account. WHAT IS THIS? Seriously? I’ve never seen such a contradictory flaw in an app. Especially when my pet is sick. I’m paying close to $500 a year for the OWP that offers free online consultations. To seek help from a veterinarian about my pet’s symptoms. Yet, I have to go through so many obstacles to do so. My pet isn’t feeling well right now and I can’t do anything about it. Literally nothing because of this fatal flaw. I’m hugely disappointed. This app needs serious reprogramming. It’s putting a lot of stress of us and putting my pet’s life at risk.
Developer Response 12/08/2021
Hello,Could you please email us at MobileApp@Banfield.com? We want to look into this issue for you and make sure you're getting the experience you deserve. -Charles, Digital Team
Love Banfield Clinic In Carrolton
04/09/2020
JK Davis
We have used Banfield Clinics all over the state of Texas! We have moved a few times, since we have had Bear, the past 4 years.We left the Carrolton area in December of 2018 for North Richland Hills. There are plenty of vets around here including a few Banfield clinics. Our family, especially Bear fell in love with the front staff, the vet techs, Dr Martin & Dr Bell. There was one vet tech in particular who got down on the floor to all Bear to check her out and make him feel comfortable. It didn’t take my big Pit Bull baby long (maybe 45 seconds to a minute to fall in love)! Next thing we knew he was sitting down her lap like and child would. Just confirms my gut feeling that he doesn’t realize he’s a dog. He used to never go in back with the lab tech in Grand Prairie or Mansfield. I would have to walk him back there in that (employee only) get him comfortable and then walk away. The vet tech in Carrolton named Amanda earner his trust and would follow her anywhere. So we still drive from North Richland Hills to Carrolton to get his health care. We move that Carrolton family. Unfortunately, we learned here recently Amanda and her man have moved to Colorado, the only positive is she’s still at Banfield in Colorado. Amanda Bear misses you so much. The Banfield Carrolton team gets an All-Star team in my eyes!

Developer Response
Thanks so much for leaving such a nice note - it really means a lot. So glad to hear you've received such great care over the years!
Love Banfield Clinic In Carrolton
04/09/2020
JK Davis

We have used Banfield Clinics all over the state of Texas! We have moved a few times, since we have had Bear, the past 4 years.We left the Carrolton area in December of 2018 for North Richland Hills. There are plenty of vets around here including a few Banfield clinics. Our family, especially Bear fell in love with the front staff, the vet techs, Dr Martin & Dr Bell. There was one vet tech in particular who got down on the floor to all Bear to check her out and make him feel comfortable. It didn’t take my big Pit Bull baby long (maybe 45 seconds to a minute to fall in love)! Next thing we knew he was sitting down her lap like and child would. Just confirms my gut feeling that he doesn’t realize he’s a dog. He used to never go in back with the lab tech in Grand Prairie or Mansfield. I would have to walk him back there in that (employee only) get him comfortable and then walk away. The vet tech in Carrolton named Amanda earner his trust and would follow her anywhere. So we still drive from North Richland Hills to Carrolton to get his health care. We move that Carrolton family. Unfortunately, we learned here recently Amanda and her man have moved to Colorado, the only positive is she’s still at Banfield in Colorado. Amanda Bear misses you so much. The Banfield Carrolton team gets an All-Star team in my eyes!
Developer Response 04/10/2020
Thanks so much for leaving such a nice note - it really means a lot. So glad to hear you've received such great care over the years!
Excellent Vet Care at Banfield Matthews – Spoiled by a Frustrating Billing Error
May 25
Charlotte_observer
I had a very positive experience with the medical care at Banfield Hospital in Matthews, but the billing process left a bad taste in my mouth.The vet was absolutely amazing,knowledgeable,caring, and thorough with my pet. I felt confident in the treatment plan and really appreciated how well they explained everything. The front desk staff were also friendly and welcoming when I checked in.However, the front desk interaction went downhill due to excessive chatting. The receptionist confidently told me that my visit was fully covered by my insurance and let me walk out without any payment. Six days later, I received a call saying they had made a mistake apparently another customer’s visit had been applied to my account by error and that I now needed to come in and pay the balance or it would be sent to collections.While I understand mistakes happen, this one felt avoidable. The over-talking and lack of attention to detail during checkout created an unnecessary stressful situation for me. I shouldn’t have to worry about collections because the staff wasn’t focused on verifying the insurance information properly.Overall, the veterinary care itself was great and I’d return for the medical side, but they need to tighten up their billing and checkout procedures to prevent these kinds of errors.

Developer Response
Our aim is to provide a positive experience to everyone coming to our hospitals. We understand you were not satisfied and would like to follow up on your experience with us. Please send us a email to BanfieldCares@banfield.com with the name on your account, your pet's name, and a good phone number for us to call.
Excellent Vet Care at Banfield Matthews – Spoiled by a Frustrating Billing Error
May 25
Charlotte_observer

I had a very positive experience with the medical care at Banfield Hospital in Matthews, but the billing process left a bad taste in my mouth.The vet was absolutely amazing,knowledgeable,caring, and thorough with my pet. I felt confident in the treatment plan and really appreciated how well they explained everything. The front desk staff were also friendly and welcoming when I checked in.However, the front desk interaction went downhill due to excessive chatting. The receptionist confidently told me that my visit was fully covered by my insurance and let me walk out without any payment. Six days later, I received a call saying they had made a mistake apparently another customer’s visit had been applied to my account by error and that I now needed to come in and pay the balance or it would be sent to collections.While I understand mistakes happen, this one felt avoidable. The over-talking and lack of attention to detail during checkout created an unnecessary stressful situation for me. I shouldn’t have to worry about collections because the staff wasn’t focused on verifying the insurance information properly.Overall, the veterinary care itself was great and I’d return for the medical side, but they need to tighten up their billing and checkout procedures to prevent these kinds of errors.
Developer Response May 27
Our aim is to provide a positive experience to everyone coming to our hospitals. We understand you were not satisfied and would like to follow up on your experience with us. Please send us a email to BanfieldCares@banfield.com with the name on your account, your pet's name, and a good phone number for us to call.

Performance enhancements and general bug fixes. Thank you for choosing Banfield Pet Hospital®!

Version 6.0.0 4d ago

Data Linked to You

The following data may be collected and linked to your identity:
- Identifiers
- Usage Data
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Purchases
- Location
- User Content
- Usage Data
- Diagnostics
- Other Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: Medical Management International Inc.
Size: 95.2 MB
Category: Medical
Compatibility: Requires iOS 15.5 or later.

iPhone
Requires iOS 15.5 or later.

iPad
Requires iPadOS 15.5 or later.

iPod touch
Requires iOS 15.5 or later.

Mac
Requires macOS 12.4 or later and a Mac with Apple M1 chip or later.

Apple Vision
Requires visionOS 1.0 or later.
Languages: English
Age Rating: 13+

13+

Learn More

Infrequent
Medical Treatment information

Contains
Messaging and Chat
Health or Wellness Topics

Developer Website

Privacy Policy

Supports

Wallet

The simplest way to get all your passes in one place.

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Banfield Pet Hospital

Ratings & Reviews

Great app!

Horrible App Login

Love Banfield Clinic In Carrolton

Excellent Vet Care at Banfield Matthews – Spoiled by a Frustrating Billing Error

What’s New

App Privacy

Data Linked to You

Data Not Linked to You

Accessibility

Information

Supports

Wallet

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