I recently received a living donor transplant and the whole experience was amazing, from every member of every team I worked with it was the most complete and thorough experience in every single aspect. From the beginning the dealt with my fears and insecurities of having to live what life a had left on dialysis and informed me of what my option of transplant would hold for me , both the benefits and the risks assuring me they would be with me on every part of the journey . The coordination team always answered all questions and contacted me never leaving me hanging or in the dark .The urology team where amazing , the surgery from start to finish as well as the consultation with doctor Gritch and his amazing team of doctors and nurses , I can’t begin to thank them enough .The after care team catered to every need and request made by myself and the team , the staff to client ratio ensured that the proper care was given . I was given an amazing second chance at life and would have chosen no better hospital to preform .My living donor was treated like the hero he is.Thank you so much

Dr. Lai has been incredible to me over the 5 1/2 years that I’ve been going through my situation. He always provides me with details to help understand it and always transfers the detail that I can read on “myUCLA Health”. His team also always provides me information as fast as possible, that help in different situations. Thank you Dr. Lai and team!

I called UCLA on Monday March 27, 2023 with covid asking if my doctor could prescribe any medication. I had to call back later in the day after not receiving any response from UCLA. I finally heard from UCLA after 4:00 pm on Monday. A tele visit was scheduled for 9:30 am on Tuesday March 28,2023. I signed in and waited for 20 minutes before terminating the call as the doctor was a no show. I called to complain about the no show on the appointment and then a doctor called me back . After I relayed my symptoms she offered a medication with possible side effects that I do not care to risk. I am very disappointed at how non- responsive UCLA has been. Having UCLA as a treatment facility is akin to having no doctor at all. Thank you for a very open display of incompetence and unresponsive personnel. Beth Kooyman

The new UCLA Health app is a big improvement over the last version. The new version makes it easy to find providers and locations, and get essential information, easily and in one place. It also opens myUCLAhealth, so patients can get their health information without having to search for the other app.