Headout: Travel Experiences

Name: Headout: Travel Experiences
Rating: 4.5 (3299 reviews)
Author: Headout Inc.

Top Tours, Events & Tickets

Only for iPhone

Free · Designed for iPhone

3.3K Ratings
Ages

13+
Years
Category

Travel
Developer

Headout Inc.
Language

EN
+ 13 More
Size

259
MB

iPhone

Discover, book, and enjoy unforgettable experiences around the world with tickets from Headout. Ready to explore the world like never before? Whether you're at home or on the go, Headout makes booking tickets, tours, and activities in just a few steps. Discover your next destination or see your city in a new light – Headout connects you with the most magical experiences from around the globe. With our wide selection of tickets, your next adventure is just a tap away. Why Headout? We’ve got plenty of reasons, but these highlights should convince you for now: - Worldwide experiences Instant access to tickets to world-famous attractions, hidden gems, and must-do activities in 100+ cities. - Personalised recommendations We have handpicked experiences for travelers of every kind — solo travelers, families, couples, thrill-seekers and more! - Skip the line tickets No more waiting around! Get fast-track entry to popular attractions worldwide. - Multilingual support Easy to use in multiple languages, perfect for globetrotters. - Insider tips Make the most of your trip with expert tips and local insights. - Best price, guaranteed Get the best prices online, every time. - Flexible cancellation Change of plans? No worries! A lot of our experiences come with flexible cancellation. What can the Headout app do? A lot more than you think! Some notable features: - Instant ticket confirmation Book in advance or last-minute, your tickets will be confirmed in seconds! - Book now, pay later Secure your spot and pay later. It’s that simple. - 24*7 customer support Got questions or queries? We’re here round the clock via email, phone or live chat. - Last-minute bookings Feeling spontaneous? Snag last-minute tickets in a flash. - Offline ticket access No internet? No problem. Save your tickets on your phone for easy offline access. - Secure payments We’ve got multiple payment options. All safe and hassle-free. Ready to experience the world like never before? Download the Headout app and unlock a world of unforgettable experiences!

Ratings & Reviews

4.5

out of 5

3.3K Ratings

Run away it’s a scam!
May 21

NY Guys
We booked the all day tour of The Palace Versailles. The description is exactly as follows: Full Day From Paris: Palace of Versailles Guided Tour with Access to Queen Marie Antoinette's Estate - From Paris: Guided tour of Marie-Antoinette's Private Estate and Musical Garden Show. The guide left us n hour after getting to Versailles, she walked us out to the gardens and said be back where the bus dropped you off at 5:30 pm. No instructions on how to get to Marie-Antoinette's Private Estate nor was that portion of the tour guided in anyway. Marie-Antoinette's Private Estate is close to a mile from the palace. Included in the tour was also a train ride back the palace, we went to board the train and they said we don’t know anything about that, so we had to buy a ticket. Went out to meet the bus for return to Paris there were 30 buses, they never told us what bus to look for, fortunately a bus driver from another tour company told us what bus to get on. When we contacted Headout they said the tour did not include anything but the palace to read the description. We did way at the bottom after the description says guided tour of Marie-Antoinette's Private Estate twice, if you keep reading it says that it’s not included. They basically said oh well sorry about your luck. We also booked a tour of Notra Dame which was a total mess also , in the end we got no tour or refund. Don’t use Headout you will be disappointed. I wish I could give them no stars.

Developer Response
Hey ,I’m sorry things didn’t go as planned, and I’d love to fix this for you right away.Please share your booking ID (if you have it) or the email ID used for your booking here - https://bit.ly/hedout.Once we have your details, our team will dive right in to resolve it ASAP.Thank you so much for your understanding and patience. I’ll make sure we turn this around for you!-Samson,Headout.
Run away it’s a scam!
May 21

NY Guys

We booked the all day tour of The Palace Versailles. The description is exactly as follows: Full Day From Paris: Palace of Versailles Guided Tour with Access to Queen Marie Antoinette's Estate - From Paris: Guided tour of Marie-Antoinette's Private Estate and Musical Garden Show. The guide left us n hour after getting to Versailles, she walked us out to the gardens and said be back where the bus dropped you off at 5:30 pm. No instructions on how to get to Marie-Antoinette's Private Estate nor was that portion of the tour guided in anyway. Marie-Antoinette's Private Estate is close to a mile from the palace. Included in the tour was also a train ride back the palace, we went to board the train and they said we don’t know anything about that, so we had to buy a ticket. Went out to meet the bus for return to Paris there were 30 buses, they never told us what bus to look for, fortunately a bus driver from another tour company told us what bus to get on. When we contacted Headout they said the tour did not include anything but the palace to read the description. We did way at the bottom after the description says guided tour of Marie-Antoinette's Private Estate twice, if you keep reading it says that it’s not included. They basically said oh well sorry about your luck. We also booked a tour of Notra Dame which was a total mess also , in the end we got no tour or refund. Don’t use Headout you will be disappointed. I wish I could give them no stars.
Developer Response May 24
Hey ,I’m sorry things didn’t go as planned, and I’d love to fix this for you right away.Please share your booking ID (if you have it) or the email ID used for your booking here - https://bit.ly/hedout.Once we have your details, our team will dive right in to resolve it ASAP.Thank you so much for your understanding and patience. I’ll make sure we turn this around for you!-Samson,Headout.
Would not use again
Jun 2

Megan1597
We booked tickets to see the Quinta da Regaleira palace in Sintra, Portugal. In our tickets sections in the app there were QR codes for all 4 tickets but when we tried to get inside they said they were not real tickets since they were booked through a third-party. We looked at the app more closely and it said we had to meet someone at a specific location to get our real tickets to the venue. When we went to that spot there was no one there even though we were still within our time window. We had to buy all new tickets for over €100 from the venue to get inside. Later we found out we had received an email from the fourth-party person we were supposed to meet with our actual tickets inside. Since we did not have European SIM cards we were not able to access email off of wifi, nor did we have any information from Headout beforehand that we might need to check our emails during the day to get into the venue. When I explained all of this to Headout they were not able to offer me a refund based on their “partners strict cancellation policy”. After looking into it more they have horrible reviews on trip advisor with so many people having awful experiences with them. We will never use this company again.

Developer Response
Hey Megan,I’m sorry things didn’t go as planned, and I’d love to fix this for you right away.Please share your email ID or the booking ID (if you have it) used for your booking here - https://bit.ly/hedout Once we have your details, our team will dive right in to resolve it ASAP.Thank you so much for your understanding and patience. I’ll make sure we turn this around for you!- Lamar, Team Headout
Would not use again
Jun 2

Megan1597

We booked tickets to see the Quinta da Regaleira palace in Sintra, Portugal. In our tickets sections in the app there were QR codes for all 4 tickets but when we tried to get inside they said they were not real tickets since they were booked through a third-party. We looked at the app more closely and it said we had to meet someone at a specific location to get our real tickets to the venue. When we went to that spot there was no one there even though we were still within our time window. We had to buy all new tickets for over €100 from the venue to get inside. Later we found out we had received an email from the fourth-party person we were supposed to meet with our actual tickets inside. Since we did not have European SIM cards we were not able to access email off of wifi, nor did we have any information from Headout beforehand that we might need to check our emails during the day to get into the venue. When I explained all of this to Headout they were not able to offer me a refund based on their “partners strict cancellation policy”. After looking into it more they have horrible reviews on trip advisor with so many people having awful experiences with them. We will never use this company again.
Developer Response Jun 11
Hey Megan,I’m sorry things didn’t go as planned, and I’d love to fix this for you right away.Please share your email ID or the booking ID (if you have it) used for your booking here - https://bit.ly/hedout Once we have your details, our team will dive right in to resolve it ASAP.Thank you so much for your understanding and patience. I’ll make sure we turn this around for you!- Lamar, Team Headout
Horrible Experience with this App - be warned!
08/30/2019

jetsetlady
Now that I’ve been burned by Headout, I am finding all sorts of similarly terrible stories posted by online reviewers. I have no idea how they manage to hide these reviews on google and maintain a decent rating. I used their app to book a tour in Barcelona a few days ago and it was a complete disaster. I paid and showed up for a tour that didn’t exist. (There were others who had also used Headout and showed up for the same “canceled” tour.) Their customer service had no idea how to handle the situation and could offer nothing but a “we messed up” email and a promise of a refund. When I explained that when you ruin somebody’s vacation, you actually need to step up and offer them a free tour - they refused. After much back and forth they finally offered a free tour of a different attraction that was a fraction of the I price. We said “no thanks.” Simply disgraceful. The next day I booked the same tour through a different company and it was $60 cheaper so I think Headout also overcharges from what I’ve been reading in other reviews. Please don’t trust this company! I wish I had been able to find any accurate reviews when they popped up through my search on google maps.

Developer Response
Hey, we are really sorry to hear about your experience with us. We completely understand your frustrations but would like to assure you that this does not usually happen with us. We sell tickets to over 5000 customers every day and the reviews you see are nothing but a biased collection that we are constantly trying to improve. If we had any availability, we would have definitely offered you another tour but we however will pass on your feedback to the customer experience team. We truly apologise for the inconvenience caused and hope you give us another chance.
Horrible Experience with this App - be warned!
08/30/2019

jetsetlady

Now that I’ve been burned by Headout, I am finding all sorts of similarly terrible stories posted by online reviewers. I have no idea how they manage to hide these reviews on google and maintain a decent rating. I used their app to book a tour in Barcelona a few days ago and it was a complete disaster. I paid and showed up for a tour that didn’t exist. (There were others who had also used Headout and showed up for the same “canceled” tour.) Their customer service had no idea how to handle the situation and could offer nothing but a “we messed up” email and a promise of a refund. When I explained that when you ruin somebody’s vacation, you actually need to step up and offer them a free tour - they refused. After much back and forth they finally offered a free tour of a different attraction that was a fraction of the I price. We said “no thanks.” Simply disgraceful. The next day I booked the same tour through a different company and it was $60 cheaper so I think Headout also overcharges from what I’ve been reading in other reviews. Please don’t trust this company! I wish I had been able to find any accurate reviews when they popped up through my search on google maps.
Developer Response 09/12/2019
Hey, we are really sorry to hear about your experience with us. We completely understand your frustrations but would like to assure you that this does not usually happen with us. We sell tickets to over 5000 customers every day and the reviews you see are nothing but a biased collection that we are constantly trying to improve. If we had any availability, we would have definitely offered you another tour but we however will pass on your feedback to the customer experience team. We truly apologise for the inconvenience caused and hope you give us another chance.
HORRIBLE
03/28/2020

jasonhersh004
I had a trip booked to Paris, France in March 2020. Booked all of my activities through Headout, however we had to cancel due to the Covid-19 crisis. I asked for a refund THREE WEEKS AGO, have yet to see it. I’ve emailed Headout MULTIPLE times and every time I get a response such as “oh we are working it” or “we have a lot of volume” which I do understand that it is difficult to contact vendors now, BUT I SHOULD NOT BE ON THE LINE FOR THAT. Headout will scam and cheat you for all you are worth- I spent over $1200 on my activities and they are hoarding it due to their business suffering. I would have never guessed when I booked this trip it would be in the midst of a pandemic and Headout is using that to their advantage. I plan on going to Paris (which has been a dream of mine for 30 years now) next year and you can be sure I will NOT being using Headout for those activities. Viator is much more reliable and they allow you to cancel your reservation up to 48 hours before the activity takes place. They do not HOARD you money because THEY are suffering. Please save yourself the pain and suffering and DO NOT SPEND YOU MONEY ON THE SCAMMING, MONEY HUNGRY CORPORATE SHARKS.

Developer Response
Hi Jason, we sincerely apologise for the delay caused here.We can see that you have already selected for a full refund option. It would ideally take 2-7 business working days for you to receive the credited amount. However, since we have been facing a high volume of requests, it might get extended 10-12 days, from the time you select the refund option. I know this is not ideal, but we are doing the best we can to get it fixed right now. Nonetheless, we have escalated this issue to our finance department and they will be prioritising this right away. We request you to please bear with us until then and we promise to get this resolved at the earliest. We once again apologise for the inconvenience caused here. -Lucy
HORRIBLE
03/28/2020

jasonhersh004

I had a trip booked to Paris, France in March 2020. Booked all of my activities through Headout, however we had to cancel due to the Covid-19 crisis. I asked for a refund THREE WEEKS AGO, have yet to see it. I’ve emailed Headout MULTIPLE times and every time I get a response such as “oh we are working it” or “we have a lot of volume” which I do understand that it is difficult to contact vendors now, BUT I SHOULD NOT BE ON THE LINE FOR THAT. Headout will scam and cheat you for all you are worth- I spent over $1200 on my activities and they are hoarding it due to their business suffering. I would have never guessed when I booked this trip it would be in the midst of a pandemic and Headout is using that to their advantage. I plan on going to Paris (which has been a dream of mine for 30 years now) next year and you can be sure I will NOT being using Headout for those activities. Viator is much more reliable and they allow you to cancel your reservation up to 48 hours before the activity takes place. They do not HOARD you money because THEY are suffering. Please save yourself the pain and suffering and DO NOT SPEND YOU MONEY ON THE SCAMMING, MONEY HUNGRY CORPORATE SHARKS.
Developer Response 03/30/2020
Hi Jason, we sincerely apologise for the delay caused here.We can see that you have already selected for a full refund option. It would ideally take 2-7 business working days for you to receive the credited amount. However, since we have been facing a high volume of requests, it might get extended 10-12 days, from the time you select the refund option. I know this is not ideal, but we are doing the best we can to get it fixed right now. Nonetheless, we have escalated this issue to our finance department and they will be prioritising this right away. We request you to please bear with us until then and we promise to get this resolved at the earliest. We once again apologise for the inconvenience caused here. -Lucy

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