Ever since the hacking, the password area has just not worked. I ordered shoes earlier today after calling to reset pw multiple times. Now I cant get back in. Again. And no confirmation of the order. Is the app controlled by hackers? What is going on? I think the hackers intercepted the contact info. There was dif text and pop up. Worst app ever. Here is the bad number that was in the app to call. Whole process was a waste. No order came through although my cc has been charged. Just delete the app and be done.18 July 2024 Update: I had to call and they did have my order despite no confirmation email. I think part of the problem is the pw cannot have too many symbols and can still only be so long. That would be helpful to know. I rec using the website instead. Less problems. I updated my rating. I think DSW tool a pounding during the pandemic and with the hacking they encountered the last several years. I miss how flexible and generous the coupons were in the past. Everyone is trying to make due right now with difficult situations. Developers, Thanks for responding.

I ordered some Clark’s on sale in size 8, they sent me a size 7.5 by mistake. It was shipped to me and took three days, so the day I got it and realized it was wrong I immediately went return it. They didn’t even see the size I brought in as part of their system or something, and when I asked to get the right size ordered they said the size didn’t exist. They said they didn’t have it, and didn’t know when they would get it. So they did have the 8 at the time I ordered it, but because I got the wrong one by the time it got to me the 8 was now unavailable. I paid for it and everything, and I didn’t get what I said. Completely went against my expectations, and it’s horrible to do this to a customer. I said I would wait until they get my size, but they couldn’t promise it so they gave me store credit. The app said I was going to get it, and I didn’t. That’s completely unfair. Not only this, but days later I see that the shoe is in stock again because it’s in my favorites. I try to order it, and this time it says I can’t place the order because it doesn’t exist. Well, that’s better than what happened last time however why it it telling me it’s in stock and deceiving me? It’s so horrible, I had my hopes up. I’m probably not going to shop here again. The employees were as helpful as they could be and were nice, but this app and the service is abysmal.

Previous review: Overall, this app is good. Sometimes it’s just too easy to buy new shoes. I have one complaint. When clicking on offers, they are sometimes so bright that they hurt my eyes. The app doesn’t have permission to change the brightness of my screen, so this shouldn’t be happening. In settings, I have turned off auto-brightness. At this point, I feel that DSW is doing something underhanded to change things that I don’t want changed. This needs to stop! Part of the developer’s response was: Our app only adjusts the brightness when displaying barcodes to ensure they scan easily in stores. We don’t change your device's brightness settings otherwise. I understand that the brightness needs to be adjusted in store to scan barcodes. Here’s a novel idea - train your employees! It is so bright that it gives me a headache. Further, the barcode is on the page where all of the details of an offer are located. So, the brightness doesn’t just affect the barcode. Also, once this app changes the brightness on my phone without my consent, it doesn’t go back to the brightness that I had set. It remains painfully bright. This is a major flaw with this app, and I’m very dissatisfied with the developer’s dismissive and inaccurate response.

Decent app otherwise, but it should allow users to save more than 30 pairs of shoes. Many of us have a shopping style where we pick out numerous options, then narrow them down. When you’ve applied filters but there are still 400 results, that’s too many shoes to look through & remember to not be able to save all of the “maybe” options. With as busy of lifestyles as people have, they don’t always have time to make a choice then and there and favoriting things also allows them to return later. I'm also not willing to take 50 screen caps on my phone of the shoes I like, as I can't click through to the shoes and would have to perform a manual search for each of them. This lack of a feature made me abandon the app tonight & I’m sure the same thing is happening to other customers. Would love if you could increase how many shoes you can save, as I’m sure this is costing your company money. Thanks for your consideration!