Add up to 5 stops to any Lugg! Combine furniture pickups, storage swaps, donation and dump hauls, and more in one easy move. Update now to book Multiple Stops.
Lugg: your trusted on-demand moving and delivery service. With just a tap, book your move in as little as 30 minutes or schedule at a time that works for you. With a network of vetted professional movers and over 1 million moves completed, we guarantee peace of mind.
Why Lugg?
• User-friendly: Book a Lugg in minutes.
• Stress-free: Available within the hour.
• Fair Pricing: Get an upfront estimate. No surprises.
• Secure: Vetted Luggers, backed by our Damage Protection Guarantee.
What can Lugg do?
• Residential Moves: Relocation without the heavy lifting.
• Furniture Delivery: Get your new furniture delivered same day.
• Facebook Marketplace Pick-ups: Score deals without transportation worries.
• Storage Moves: Moving into storage pods or units without the sweat.
• Donation Drop-off: Dust-collecting items? Let us deliver them to charity.
• Junk Removal: Responsible removal and disposal.
• Small Business Moves: Swift assistance for office relocation.
• Labor assistance: Just the muscle for the heaviest lifts.
How it works: Anything moved in 3 easy steps.
1. Book your Lugg: Set your pickup location and destination, select the vehicle that is right for you, and choose a time you would like us to arrive.
2. We'll take it from here: Your Luggers arrive to load your stuff and secure it safely. Track your crew in real time as they head from pickup to the destination.
3. Rate & tip: We unload your items and place them right where you want them, no matter how many stairs or floors. Review your experience and have the option to tip your Luggers for a job well done.
Proudly serving over 7,500 zip codes including major cities like San Francisco, Los Angeles, Seattle, New York City, Boston, Miami, Chicago, Washington D.C., Phoenix, Atlanta, Dallas, Houston, Denver, Sacramento, Portland, Baltimore, Philadelphia, New Haven, Las Vegas, Salt Lake City and more.
Questions or comments? Email us at support@lugg.com.
Downloaded app while in a Costco to set up a couch pickup and delivery. Submitted the request on a Friday for the following Tuesday. App gives you day and 1 hour time frame choice. Chose Tuesday from 4-5pm. Received a text message the day of stating luggers will be heading out to pick up some time between 4-5. Pick up from 4-5? Who cares what time they pick up. It’s a Costco, I only care about what time they will arrive! Very vague with their wording. And the pickup time really does me no good if I’m trying to coordinate what time to be at the destination address. In this case if they arrive at Costco at 5pm they will hit traffic and I have no idea when they will arrive. Here’s the problem: the luggers called and said they had just received the order a coupe hours ago. They were coming back from the Bay Area and would not be to the pickup location until 6 or 6:30. So my initial time frame was not even close to accurate. They ended up delivering about 7pm. Which means I lost 3 outs if time waiting for moving due to this apps inability to comunícate effectively. Thais app is horrible and a waste of time. I would have been much better off just being someone off CL with a truck. Don’t use this App
Developer Response
Hello ghttt3! We're very sorry to hear about your experience and any confusion you may have had using the app. Please reach out to our Support Team at support@lugg.com where we'd be happy to clear anything up for you. Hope to hear from you soon!
They are ridiculous
pooh0995
This was my second time booking lugg and I had horrible experience. The first time everything went so well hence I booked it second time however this time it turned out to be a huge disappointment. Here’s what happened I scheduled lugg for some reason they were not on time they were supposed to deliver it by 6 but they took one extra hour both drivers taking their own time. At first they arrived at pick up location late then what we scheduled took ample of time to load 4 mini wardrobe and took their sweet time to arrive at drop off location then they had this issue to find out the building it was so hard to coordinate with them as there was language barrier instead of hiring two luggers my partner had to help them to move stuff after all this they charged me $229 while I booked for $50 and now there is no one to help me with my concerns all I can do is talk to bot! Is this the way to help customers? The first time I booked lugg I had this giant cal mattress to be picked and drop and it was with one lugger I had no issues everything went so well and this time even after having two luggers this many issues I had to deal with top of that why should I pay unexpected amount for your staff mistake completely not acceptable. I need someone to answer my concerns just chatting with a bot won’t help. Please get back to me if you value your customers and their concerns please 🙏🏼
Developer Response
Hi there! Thank you for your review! We are sorry to hear about your experience and that your Lugg total was greater than expected. We do our very best to be as transparent as possible regarding the way we bill as this information is communicated via our Lugg FAQ, as well as during the booking process and the confirmation email you receive after scheduling your Lugg. Also, Luggs are booked by pickup window so we are sorry to hear you thought your items would be delivered within that window. Should you have any additional concerns please feel free to reach out to us at support@lugg.com.
A great idea - horribly executed
Cost to do business?
The devil is truly in the details in this true story. First Lugg takes no responsibility on any front. They simply maintain a business site, ensuring their business program is up to date and while being a bit more careful these days not to bring negative attention to them selves because if the public at large was to also be keen on the business practices of Lugg regulatory bodies of interest will be spewing all over the founder slash business development direction. I just put this to you. The company k literally has zero costs for doing business. And if you know you know. Have a look at their price structure and take note to the redundancy in the coming and going price points. The cost of doing business is right in front of you but one doesn’t take the time to realize that the feeling you get once the bill is finalized — all of the sudden something seems off. They’ve essentially transferred a cost that they should be at the least paying they’ve added a word salad meaning of sorts to an additional charge for what ever word makes sense at the time. To fully understand it submit the 2 fee boxes and there listed site explanations to describe what the feeling is for -?put that information as well to AI and let it tell you what is really going on. Yes it’s a double hit to the user for the benefit of the developer
Developer Response
Hi there! Thank you for your review! We are sorry to hear that you feel your Lugg was not worth the price you paid. If you have any concerns regarding your bill, please email us at support@lugg.com and the team will be happy to look over your Lugg and work to make things right if necessary.
Seemed Helpful in Theory
WhyDidIListenSoLong
Most idiotic product fail, can’t even blame UX. Like any other share economy service, the people doing the work are awesome, the people making the product are dropping the ball on the customers and their gig employees.For some unknowable reason the platform will let you search the needed destination or service, and even offer suggestions on destinations and allow you to schedule, whether that location is open or not. And you as the customer are supposed to assume against the reason implied by being allowed to schedule for that place and time, that the destination may not be open and call to confirm before booking (which could also result in you losing the available booking time).If the LUGG suggested destination isn’t open, you will have to find an alternate location or have the item returned to you - all of which incur continued per minute labor fee on top of the flat rate and labor fee being charged from the moment they left your pick up address. Preventable of the backend booking system actually spoke to the scheduling system OR a simple destructive action warning prior to booking something that is potentially closed. Absolutely unhinged product thinking.
Developer Response
Hi there! Thank you for your review! We are sorry to hear your chosen drop-off location was closed when the crew arrived. We encourage customers to make sure their drop-off location will be open as we schedule based on pick-up time and do not know how long a given Lugg will take. Also, many businesses have hours that can change day to day so again we rely on the customer to schedule when they know the location will be open. With that said, we do appreciate your feedback and please feel free to email us at support@lugg.com if you have any additional concerns!
Crew tracking on the map is now silky smooth — no more jumping around. We also added pricing details to the quote picker so you can see what to expect, and fixed issues with booking edits, discounts, navigation after phone verification, and clearing prefilled locations.
Version 3.2.9
The developer, Lugg, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Financial Info
Contact Info
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Location
Contact Info
Contacts
User Content
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
