lululemon

Name: lululemon
Rating: 4.9 (474876 reviews)
Author: lululemon athletica canada inc.

Apparel, Shoes & Accessories

Free

475K Ratings
Ages

4+
Years
Category

Shopping
Developer

lululemon athletica canada inc.
Language

EN
+ 5 More
Size

186.7
MB

Browse and shop for lululemon gear from anywhere! Be ready for all your sweaty pursuits with technical athletic clothing and accessories for running, cross-training, and yoga. Get the gear: • Shop instantly. Our app is built from the ground up to feel as snappy as your personal bests. • You’ll find high-quality photos of products taken from every angle and a zoom-in feature that lets you nerd out hard on every technical detail. • Inventory-check your local store and find out right from your phone if your size and color are in stock. • Favorites: So many products to love, so little time! Add products to your Favorites list so you can easily come back to them later. • eGift Cards: Buy electronic gift cards for your family and friends through the app and send them directly to their email. • Store Locator: Find store hours and locations right on your phone. • Pay with ApplePay Connect with the community: • Join our global yoga ambassadors for 20, 45 or 60-minute yoga classes • Find local events tailored to your favorite sweaty pursuits. • Get inspired by real and authentic stories posted by our own ambassadors and stores. • Curious about what goes into our gear? Get an insider look through exclusive behind-the-scenes videos. Manage your account: • Use Touch ID or Face ID to make sign-in easy; rest assured, your biometric data is protected and safe. • My Account: Update your profile and subscribe to product emails in the improved Account settings. • Store your preferences and purchase information to make checkout a breeze. And of course, standard shipping is always complimentary. Founded in Vancouver British Columbia in 1998, the first lululemon athletica store shared space with a yoga studio. We’ve grown quite a bit since then and our technical athletic apparel for men and women is now available online, in stores, and in showrooms all over the world. Have an idea, problem, or feedback? Get in touch at gec@lululemon.com

Ratings & Reviews

4.9

out of 5

475K Ratings

Rude customer service
05/02/2024

MOLLY TANNER ❤️
My family and I have been a fan of lulu sins we moved to Texas and it’s one of my favorite brands. But a few weeks ago I bought a white skirt and it was suppose to come it one week ago and came in yesterday, so I wore it to school today and my friend noticed a BIG RIP in the back. So I took it to the store to see if I could get a new one, and then said that there was no proof that it was ripped when I ordered, but when my shirt got ripped I sent it to the same place and replaced it FOR FREE and I’ve had that shirt for two years. The lady told me that it was probably my fault and even if it was, she could’ve said it nicer. And also told me that next time I want to get free lulu, go to good will. Lululemon has been nothing but good till today. This lady needs to get fired , and if she wants to treat her costumers that lulu has had sins 2018, then say goodbye to the popularities, cuz this costumer services has never been this bad. Once again I like lululemon, but I’m never going back to that particular store EVER AGAIN!

Developer Response
This certainly isn't what we like to hear, and we would love to learn more about what’s going on. To continue the conversation, please visit our “Contact Us” page on the lululemon website or app and select an option to connect further. We look forward to hearing from you.
Rude customer service
05/02/2024

MOLLY TANNER ❤️

My family and I have been a fan of lulu sins we moved to Texas and it’s one of my favorite brands. But a few weeks ago I bought a white skirt and it was suppose to come it one week ago and came in yesterday, so I wore it to school today and my friend noticed a BIG RIP in the back. So I took it to the store to see if I could get a new one, and then said that there was no proof that it was ripped when I ordered, but when my shirt got ripped I sent it to the same place and replaced it FOR FREE and I’ve had that shirt for two years. The lady told me that it was probably my fault and even if it was, she could’ve said it nicer. And also told me that next time I want to get free lulu, go to good will. Lululemon has been nothing but good till today. This lady needs to get fired , and if she wants to treat her costumers that lulu has had sins 2018, then say goodbye to the popularities, cuz this costumer services has never been this bad. Once again I like lululemon, but I’m never going back to that particular store EVER AGAIN!
Developer Response 05/03/2024
This certainly isn't what we like to hear, and we would love to learn more about what’s going on. To continue the conversation, please visit our “Contact Us” page on the lululemon website or app and select an option to connect further. We look forward to hearing from you.
Worst customer service
12/21/2019

stinsmith2019
I ordered an item from the app for Christmas recently and it got “delivered” according to the email they sent me although it was never actually even delivered. I tried calling customer service but phone call wait times are ridiculous, and the hours are very limited. I’ve sent the same exact email 3 or 4 times to customer service in hopes of getting an actual response and cooperation about sending a replacement for my original order because I have yet to receive hardly any help regarding this issue. I’m very frustrated at how over complicated it is becoming for anyone to help me just get a simple replacement for a package that was never even delivered. The customer service is ridiculous, not to mention the very limited customer service hours that they’ll even respond to a call and/or email. You can’t even cancel an order from the app or through email after the guest service desk help center is closed because no one is there to help you “cancel the order”. Someone should be available 24/7 or at least make an option to cancel an order after hours available because if you place an order, they give you 60 minutes to cancel your order but oh crap you’re screwed if you place the order after hours and order the wrong size or color and try to cancel immediately after doing so...because they’re not open until morning to help you cancel and by that time, they won’t even cancel it because it’s passed 60 minutes of when you placed the order
Worst customer service
12/21/2019

stinsmith2019

I ordered an item from the app for Christmas recently and it got “delivered” according to the email they sent me although it was never actually even delivered. I tried calling customer service but phone call wait times are ridiculous, and the hours are very limited. I’ve sent the same exact email 3 or 4 times to customer service in hopes of getting an actual response and cooperation about sending a replacement for my original order because I have yet to receive hardly any help regarding this issue. I’m very frustrated at how over complicated it is becoming for anyone to help me just get a simple replacement for a package that was never even delivered. The customer service is ridiculous, not to mention the very limited customer service hours that they’ll even respond to a call and/or email. You can’t even cancel an order from the app or through email after the guest service desk help center is closed because no one is there to help you “cancel the order”. Someone should be available 24/7 or at least make an option to cancel an order after hours available because if you place an order, they give you 60 minutes to cancel your order but oh crap you’re screwed if you place the order after hours and order the wrong size or color and try to cancel immediately after doing so...because they’re not open until morning to help you cancel and by that time, they won’t even cancel it because it’s passed 60 minutes of when you placed the order
In Store vs Online Application
11/24/2018

FriedTummi
Recently discovering this store over the summer I quickly fell in love with the brand and all of the products it had to offer. Not only that coming into the people were always very helpful and helped me find everything I was looking for, including the style I preferences, and the correct size proportionate to my height and waist size, which helped me out quite a bit! Switching over on the app, I figured it would be a breeze to scroll through the catalogs and find what I want and have it shipped to my house, this is what I initially thought. However, from my personal experience it was a little more difficult and actually the online experience is much worse than in person. When purchasing in person, all the shorts I had were great quality, went through multiple washes and stretched quite a bit and never made wear and tear till months of excessive use. On the other hand, when I’ve purchased online with or without this account, the life expectancy of the products I buy especially the Pace Breakers 7” or 9”, the logo would seem to fade within the first week of it hands on, the top of the strings would fall apart and crumble and the inseams would be too tight and have some parts poking at my sides when running or doing any form of exercise. Sad how great the quality product can be but for some odd reason the phone application I don’t recommend for almost Lululemon enthusiasts.
In Store vs Online Application
11/24/2018

FriedTummi

Recently discovering this store over the summer I quickly fell in love with the brand and all of the products it had to offer. Not only that coming into the people were always very helpful and helped me find everything I was looking for, including the style I preferences, and the correct size proportionate to my height and waist size, which helped me out quite a bit! Switching over on the app, I figured it would be a breeze to scroll through the catalogs and find what I want and have it shipped to my house, this is what I initially thought. However, from my personal experience it was a little more difficult and actually the online experience is much worse than in person. When purchasing in person, all the shorts I had were great quality, went through multiple washes and stretched quite a bit and never made wear and tear till months of excessive use. On the other hand, when I’ve purchased online with or without this account, the life expectancy of the products I buy especially the Pace Breakers 7” or 9”, the logo would seem to fade within the first week of it hands on, the top of the strings would fall apart and crumble and the inseams would be too tight and have some parts poking at my sides when running or doing any form of exercise. Sad how great the quality product can be but for some odd reason the phone application I don’t recommend for almost Lululemon enthusiasts.
Lulu lemon hates its customers - only wants $$$
06/26/2019

i should have bought Nike
I placed on order on the weekend and mistakenly used the wrong shipping address. I caught my error within two minutes of placing the order so I emailed, called, and texted the customer service department to cover all my bases but because it was the weekend no one responded to me until the next morning. Unfortunately, there’s nothing they can do to change the address and when I asked to cancel the order so I could re-do it, they told me no, as it was over my 60 minutes window to cancel. I asked multiple representatives to cancel it and they told me if and when I receive the order, I can take the items back to the store to manually return if it’s within their return policy time frame. No one cares you’re spending hundreds of dollars on athleisure wear. All lululemon cares about is getting the sale. I am confident Nike would have made the situation right to either make sure my shipping address was changed or allow me to cancel the order. Now I have to wait for my order to be delivered to a business I don’t work at anymore and hope it will be sent back to lulu lemon before they will allow me to change my shipping address and/or credit me back the $309 spent of shirts. Kind of ridiculous for a company who prides themselves in their ethical standards. Save your money.
Lulu lemon hates its customers - only wants $$$
06/26/2019

i should have bought Nike

I placed on order on the weekend and mistakenly used the wrong shipping address. I caught my error within two minutes of placing the order so I emailed, called, and texted the customer service department to cover all my bases but because it was the weekend no one responded to me until the next morning. Unfortunately, there’s nothing they can do to change the address and when I asked to cancel the order so I could re-do it, they told me no, as it was over my 60 minutes window to cancel. I asked multiple representatives to cancel it and they told me if and when I receive the order, I can take the items back to the store to manually return if it’s within their return policy time frame. No one cares you’re spending hundreds of dollars on athleisure wear. All lululemon cares about is getting the sale. I am confident Nike would have made the situation right to either make sure my shipping address was changed or allow me to cancel the order. Now I have to wait for my order to be delivered to a business I don’t work at anymore and hope it will be sent back to lulu lemon before they will allow me to change my shipping address and/or credit me back the $309 spent of shirts. Kind of ridiculous for a company who prides themselves in their ethical standards. Save your money.

* Sweat-free! | We’re always working hard to build a seamless app for you with continued bug fixes and performance improvements.

Version 8.49.5

Dec 8

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lululemon

Apparel, Shoes & Accessories

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Version 8.49.5

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