I used this app in Berlin and when we began the app actually seemed to work well well. We got the bikes because they were slightly cheaper than the others. Once we actually began to bike, we realized that the app was very poorly designed and near impossible to use. The locking function has to be used several times before actually working. Somehow, getting rid of the bikes was even worse than locking them. It took us over half an hour to get rid of four bikes, and this was compounded because some of the bikes had to be taken to a separate drop off site. The app also tried directing me to a singular drop off site (3 miles away) instead of the dozens directly around. I tried this on several phones, and even reinstalling the app but the problem continued. Very faulty app and not worth saying .5 euros over a day. Just use jump bikes.

My sister and I rented bikes from them in Copenhagen and they charged her with a drop-off fee saying that she was not within a designated drop-off spot. The app never gave her a warning or tried to navigate to a drop-off location so she thought it was fine. She got charged 25 DKK extra for a 28.8 DKK ride even though we checked and it was directly next to a drop-off location. The customer service line and chat were not available for immediate assistance and the responses through email were incredibly rude. When she requested a refund, they were very rude and said they were accommodating her by giving a free 15 minute ride, but we just want a 25 DKK refund. When we requested again they dismissed us and said we should be grateful for the free ride and not to continue the conversation. We will not be using them again because of this fee so the free ride is useless and kind of insulting. I don’t recommend using this rental app.

Me and my son both rented the bikes in Berlin and when we finished riding after around 30 minutes, we locked it and left.Day after, when we’ve already left Berlin, I recived sms “are you still using the bike”? It appeared that I was “using” the bike more then one day because app didn’t register that I lockef the bike. Also, got the warning that I will be charged with 10 eur because I left bikes unlocked and if they don’t find them on location they will charge me for 180 Eur! This is outrageous. How can I be sure that this is true what they say? I locked bikes and it was ok, they can now say the bikes are not on location and charge me, I cannot prove anything, I’m thousands kilometers away. Don’t use this app, there are many more other, even Uber for bike rental in Berlin.EDIT: After 2 e-mails, I got kind response from customer support that they will end the rental and that they will refund the money for the time I didn’t use it. Yes, extra money is back on my account, but I was still charged 15eur per bike for only 30 minutes ride. So definitely I cannot recommend this app because is way to expensive and glitched.EDIT no.2: DON’T USE!!!This is absolute theft!!! 3 months after I used bikes for only 30 minutes, they still charge me every month for 15 eur!!! This is outrageous and criminal!! Are you guys real??

Generally a nice service, but the application is absolutely horrific in its geolocation and ability to detect where you parked your bike -charging you a fee each time. I ended up spending an additional 10min each time just trying to park the bikes at the end of each rental and lock them up. I have no idea what mapping API they are using, but the application consistently complains of the parking placement of a bike even if you are standing in the correct location cross referenced with either Google maps or Apple Maps (which is insane because they are probably built on top of one of those). I parked two bikes physically next to each other and was charged a $5 moving fee for one of them but not the other -which would again indicates questionable reliability of the app. Again, nice in principle, but no way to dispute fees that are incorrect.