App has many bugs. It can’t pick up location, save a favorite location, or save a previous order. Selecting ingredients are difficult in the app. It doesn’t default/tick the items standard in the selected item. So if you select “no on top granola” instead of the standard “granola inside” you may still get some granola when you are trying to make the thing gluten free and add gluten free granola. You should mark your item gluten allergy. It also is a drag if you substitute gluten free for regular you get an up charge and they put a minuscule amount in there. My location messes up the order 50% of the time and makes the standard even when modifications. Some employees don’t put a label on the bag and we’ve also had issues of getting someone else’s order. It’s a shame that the technology and the lack of good procedures and processes make this place less than it could be.

The app works but it’s so frustrating and time consuming to place an order. Once you type in and search for your location you can select it and begin the order process, but the most aggravating part of this app is if you switch tabs/windows on your phone at ANY time from within the order tab it resets everything to the start. This is the case whether you’ve not yet typed in your city or youve already added things to your cart. For example; if I type in Roseville in the search bar then find the Roseville location, click into the store and add everything I want to my cart and then switch tabs (say I get a text or I’m checking my bank account) then I switch back and it reverts me back to the search location page and I have to start ALL OVER AGAIN. This is so frustrating! There’s also no way to save a location as your default location or to reorder / save a favorite order. Please PLEASE fix this.

This app is maddening to use. When I’m making an order for pickup, I need to transition between windows to collect orders for people in my party, and occasionally for other reasons. Every time this app is back in focus, the menu is replaced by the search map, and I have to reselect the location from which I am ordering. There’s no way for me to save my preferred location, so I must go through the whole flow to find my local restaurant. Then, a CAPTCHA greets me before I may see the menu again. I understand that my situation is an edge case, but it’s still frustrating that nothing is saved in memory to allow for a seamless experience. I will probably stick to using a delivery app for now, even though I can’t get rewards and the items are more expensive. I’ll keep an eye out for updates, though, because I’d prefer to use the company’s app.

I don’t understand the high rating. Searching for a store is a headache because the closest one doesn’t even come up first. Then you go to pay and the credit card # box doesn’t allow input. I just chose the pay later option, and when I got there they thought I ordered something I didn’t (they confirmed that was a mistake) and there were technical difficulties trying to get to my correct price. I added a beverage from the fridge and that’s the only charge that came up. They told me I was probably charged through DoorDash. I informed them that’s impossible because I ordered through this app and did not provide card information. I ended up waiting 20 minutes past my stated time when the whole purpose of downloading this app was to be able to run in and out.