Say hello to Lucy, the Virgin Hotels app that puts you in control of your stay—before you even arrive. From mobile check-in and a digital key to in-room controls, room service at your fingertips, and seamless service requests, Lucy keeps everything effortlessly within reach.
MORE PERKS FOR KNOW MEMBERS
If you're In The Know, Lucy gets even better. Update your preferences (sweet or salty?), connect your Virgin Red account to rack up Virgin Points, and unlock exclusive member perks that make your stay even more rewarding.
Join The Know to unlock exclusive perks like room upgrades, member-only rates, and daily cocktail hour when you sign up. Plus, connect your Virgin Red account and to start earning & redeeming Virgin Points.
ARRIVE ON YOUR TERMS
Pre-Arrival Check-In –Get ahead of the game and check in before you even land. Pre-check-in anytime after 3 PM the day before you arrive, then, when you get here, simply request your key or skip the desk entirely by downloading your digital key.
Your Digital Key – Access your chamber, elevator, and key-protected amenities —all from your device.
YOU’RE IN CONTROL
Room Service, Reimagined – Browse the menu, order with a tap, and return to your chamber with your meal waiting.
Requests, Without the Calls – Extra pillows, valet, turndown? Done.
Lights, Thermostat, TV? Check. – Set the vibe without leaving bed.
Hotel & Dining Reservations – Book a table or a stay with ease.
SEAMLESS CHECK-OUT
Check out from your phone, review your bill, and have it emailed instantly. No stop at the desk required.
Download Lucy now and let your stay be as effortless as it is unforgettable.
I downloaded the Lucy app to check into my hotel reservation. I created a Virgin Red account—and then went to create a separate account for Lucy—and uploaded my driver’s license and let it do a face scan. It said the identities didn’t match, which does not make any sense, so the app is functionally useless and won’t allow me to check in. I’ll just check in the analog way at the hotel.
Fiancée’s Birthday Disappointment
Mrdirky
I stayed at the Virgin Hotel the downtown Chicago location on February 19, 2023 for my soon to be wife’s birthday. I booked this location because she and I are getting married this summer less than a mile away so I figured I would kill two birds with one stone, celebrate her on her special day and scout a place for me and my guest to stay when they fly in for our wedding this summer. Unfortunately it was nothing like I’d read and researched, walking in the lobby was dark, dated and dungeon, the front desk staff was friendly, elevators and hallway where the rooms are were nice and modern (21st fl). I was impressed with the unique room (opted for a suite) 500sqft actually priced well for the size but after getting settled and preparing for our night out all that I could hear was the trains continuously screeching by every few minutes, listening to my mate complain of how she won’t sleep tonight with all of the noise. The rooftop was ok it was nice I’d been there in the summer when it’s on and poppin so even though it was slow on a Sunday evening I know it to be a fun time. All in all I was unhappy with my stay and needless to say I will not be returning nor will any of my wedding guests. They also charged me sixty five dollars for parking and my car home in my driveway.
Completely Buggy
axbx524
The app is full of infinite loops when you click find my stay it redirects you to a page that has a find my stay button. I cannot access my folio or request services at all. Also it logs you out in the middle of a session.
App doesn’t work
Cmarc87
“Find your stay” function is broken. When searching for your check-in date it only allows you to select days in the past. All future dates are grayed out and can’t be selected.
Check-in just got easier, with clearer messaging and a more streamlined flow
Mobile Key reliability improvements for a faster, smoother room entry
Subtle performance upgrades and fixes to keep your stay experience friction-free
Version 7.0.29
The developer, Virgin Hotels, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Location
Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
