The Virgin Hotels app allows you to seamlessly control your experience before you even arrive. From mobile check-in and keyless entry to in-room controls, room service at your fingertips, and seamless service requests, everything you need is effortlessly within reach.
MORE PERKS FOR KNOW MEMBERS
Want to be in The Know? Join our personalized loyalty program to unlock exclusive perks like room upgrades, member-only rates, and daily cocktail hour when you sign up.
And if you're in The Know, the Virgin Hotels app gets even better. Update your preferences (sweet or salty?) and unlock exclusive member perks that make your stay even more rewarding.
As a Know member, you can now earn and redeem Virgin Points on stays at participating Virgin Hotels when you sign up to Virgin Red - Virgin's rewards club. Connect your accounts in the Virgin Hotels app and build up your points balance to unlock a treasure trove of rewards.
ARRIVE ON YOUR TERMS
Pre-Arrival Check-In – Get ahead of the game and check in before you even land. Available anytime after 3 PM the day before arrival—then skip the desk or grab your key when you’re ready.
Your Digital Key – Access your chamber, elevator, and key-protected amenities—all from your device.
YOU’RE IN CONTROL
Room service, reimagined – Browse, order, and return to your chamber with your meal waiting.
Requests, without the calls – Extra pillows, valet, turndown? Done.
Lights, thermostat, TV? Check. – Set the vibe without leaving bed.
Hotel & Dining reservations – Book a table or your next stay with ease.
SEAMLESS CHECK-OUT
Check out from your phone, review your bill, and have it emailed instantly—no stop at the desk required.
Download the Virgin Hotels app and let your stay be as effortless as it is unforgettable.
I stayed at the Virgin Hotel the downtown Chicago location on February 19, 2023 for my soon to be wife’s birthday. I booked this location because she and I are getting married this summer less than a mile away so I figured I would kill two birds with one stone, celebrate her on her special day and scout a place for me and my guest to stay when they fly in for our wedding this summer. Unfortunately it was nothing like I’d read and researched, walking in the lobby was dark, dated and dungeon, the front desk staff was friendly, elevators and hallway where the rooms are were nice and modern (21st fl). I was impressed with the unique room (opted for a suite) 500sqft actually priced well for the size but after getting settled and preparing for our night out all that I could hear was the trains continuously screeching by every few minutes, listening to my mate complain of how she won’t sleep tonight with all of the noise. The rooftop was ok it was nice I’d been there in the summer when it’s on and poppin so even though it was slow on a Sunday evening I know it to be a fun time. All in all I was unhappy with my stay and needless to say I will not be returning nor will any of my wedding guests. They also charged me sixty five dollars for parking and my car home in my driveway.
Desperately needs work
hgfed7
I was optimistic about this app, but it has several functional faults. Mobile check-in didn't work due to "payment token," app room controls do not work, page to view current room charges does not work, some UI elements are poorly designed, and you can't view upcoming reservations.
App worked fine and suddenly stopped
Keisha.r.smith
I booked a room at the end of May 2023 for June 2023 and downloaded Lucy. It worked for about 3 days, and now I keep getting the screen that says something like “this is not how we expected to meet”. I can’t view or modify my reservation or anything about the upcoming stay without logging into the website, which defeats the purpose.Maybe it’s not supposed to show anything until you’re on the property, but it doesn’t say that.
Unusable Buggy App
rachelleah107
When I attempt to register, I get some kind of registration error class with no user friendly message. I figured maybe I had an account already, tried to do a password reset with my email— I got a reset email, then when I entered a new password and matching confirmation password and hit save, it says “incorrect password”. I tried to re-register with a different email and get no feedback when I hit submit on the registration form, and confirmed it didn’t save. When I click the link in this page to report an issue, it takes me to a third party developer page with no clear way to report a bug. I would think there was an outage somewhere but I’ve been attempting to use the app for 3 days to the same end. Absolute garbage.
App enhancements
Version 7.0.40
The developer, Virgin Hotels, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Location
Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
