Yesterday, I went to this TOGOS to pickup my online order. For the most part this is a good store. Just not great. I ordered my sandwich with pickles, peppers and pepperoncinis with other toppings. I only had pepperoncinis on half my sandwich and NO pepper or pickles.We order things they way we feel taste the best to us. So, without the pickles and only pepperoncinis only on half the sandwich, my sandwich wasn’t satisfying.I don’t know the young man’s name that made my sandwiches.

Walked in 1 person getting a sandwich… waited at the pick up/online order section. After the guy made the one customers sandwich he never asked or approached me at the pick up counter. Waited and no sandwich was present (app still shows in process) to pick up and two other customers had come in. They proceed to help those two customers and prepare their sandwiches. After about 10 minutes of waiting and all customers now having their sandwiches both employees walk to the back and out the door to smoke or talk with other employees outside. I proceed to the front counter to ask about my sandwich which still shows in progress in the app and no food present to pick up. After the gentleman comes back in from outside he asks if I need help and I’m like uh I’m here to pick up. He proceeds to grab a sandwich and hands me the bag. I ask why shows still in process in the app and he throws out, well I didn’t know you were here to pick up. Wow. Ok. Note to self, don’t order from the app if you want any kind of service. We run a business next to this togos and go here often. Guess that’s going to change.

So this is the 3rd time I have ordered online from the Carmichael location. Each time they omit the chips from my bag and I don’t find out till I am home. This last time I sent someone else to pick up the order and explicitly advised them to make sure to grab the chips. When they arrived they asked if the chips were in the bag. The employee answered yes but when they got home there was only 1 bag of chips instead of 2. I am so frustrated with the employees at this location. I mean they should, if nothing else, remind the customer to grab their chips if the employees are not going to put them in with the order! I can’t imagine on what business model it’s ok to purposely omit items from a customer’s order and just assume the customer knows they’re supposed to grab it themselves. I mean really WTH!

It’s a good place I enjoy the food myself but truly something about them automatically adding a tip instead of just offering the option to do so is kinda mind blowing. There’s a remove button but if you’re in a rush and that was not your intention your stuck automatically paying a tip you may not have wanted or prefer to give cash after you truly see the service being provided. My issue is with the app in reality not this location.