myCricket App 4+

I never leave these reviews, but feel like this one is well deserved🤙🏾
I’ve stayed with VERIZON since I was 16yrs old—15yrs—& first used a cellphone/cell-provider assuming they offered in general, the best national(US) & overseas cell coverage, compared to the top competitors like AT&T or T-Mobile...& definitely thought CRICKET was likely, even below them. I couldn’t have been more WRONG.
I wish I would have switched to CRICKET as soon as the whole era of "cell-contracts” was discontinued & ended! It’s no exaggeration saying it’s been the best decision, not only for myself personally, but as well as for my business. I’ve lived all over the West Coast, Midwest, the South & even Hawai’i, without ever experiencing poor service/coverage
(can’t say the same of my previous cell-provider). Continue to be SURPRISINGLY-SATISFIED & GENUINELY-AMAZED w/ CRICKET!
***Take this for what it is, but to say it’s a rarity that I will ever take the time to leave a review, let alone a lengthy one like this, would be the understatement of the year haha

Wow, TuckMaNuck, thanks so much for the awesome feedback! We appreciate you choosing the #CricketNation to service your wireless needs. We absolutely LOVE these kinds of testimonies.😍 Be sure to check out our myCricket app & let us know what you think! Stay safe & #SmileOn!💚

I’ve been a loyal 10 year customer of cricket. Long story short for the last 3 months I’ve been over charged. The first month I brushed off but the 2nd month I tried calling after being on hold on and off talking to 3 different in 2-3 hour period I was hung up on left with no answer as to why I’ve been over charged. I enrolled in auto pay the night before money was to come outta my account all of our lines were disconnected?? I immediately took the card that’s also on my auto pay account and paid our bill I was charged to reconnect our phones although it wasn’t my error I’ve had to pay them the last 3 months $20 or more on top of the $154 we already pay. I asked to speak with the manager or someone above the 4th person I’ve now spoke with just to be hung up on again I again called right back waited on hold again 30 mins just to be told someone would call me back. An hour later someone called and OMG this guy was literally yelling he cut me off numerous times didn’t answer any of my questions but wanted me to hear him out. He said all they can do is credit my account $10 for the next month. They’ve took over $60 from me in the last 3 months and obviously I’m not happy after everything I’ve had to do just to ask a simple question $10 isn’t gonna cut it. I felt like they didn’t understand my English so they did what they wanted to get me off the phone. I hung up feeling like wow That’s my thanks for being a loyal paying long time customer....

We would like to look into this issue further for you. Please reach out to our support team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) with the details of your issue.

First my account was suspended because you guys couldn’t get it together to accept the payment. Now I’m being charged five dollars because you guys screwed up. Then my account got suspended because you guys screwed up. Then I go to call customer service to get an answer as to why there is a zero balance but my account is suspended only to get hung up on twice before being able to finally get connected with somebody. In total I spent over 30 minutes between two disconnections by you guys until I could finally talk to a human being. He doesn’t have any answers as to why this is really occurring other than to say that the payment was rejected. Not happy at all! Should never ever on the entire planet ever have to spend more than 5 to 10 minutes waiting for a human being. And I am driving while I’m calling so I should not have to enter 2 to continue to hold for somebody who may or may not decide to answer the phone! by the time he finally answered the phone I’m so angry I could spit! That has mostly to do with being hung up on twice. What a crappy customer service option! Also, why on gods green earth should I ever have to select the number one in order to get English when I live in the United States of America? You want to offer other options fine, let that be for the people who don’t speak English. Let them press the number two. How incredibly annoying!!

Hey there! We're sorry to hear this. We recommend reaching out to our support team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) with the details of your issue.