US Mobile 4+

I’ve been a customer for over 2 years now. They have good technical support when you need help, the best plan for hungry bandwidth users at a very affordable price. These plans go down even more when you have multiple lines. Their max unlimited plan offers 100gb before you get throttled. They don’t restrict video compression either, comes with tons of hotspot 50gb, international data as well. The only downside is you can’t activate iWatch yet which is a bummer. They are leasing lines from verizon. I may have to leave to get everyone in my family access to iWatch cellular. If you don’t need that, US Mobile is one of the best around. Read the fine print of your provider and you’ll see why this company’s unlimited plan rocks.

I have been a happy customer of two lines with USMobile for the past 1.5 years. Great prices for a great connection on the Verizon network, which is hard to beat when using the new pooled plans. However, one important reason for choosing USMobile were the international eSIMs as we typically (during non-covid times) travel abroad about every other month.

Given the frustration and wasted time on my current Europe trip contacting the customer service more than ten times via chat (typically costs ~30-40min per case) or via email (typical response time 3-10 hours) because the international eSIMs simply don’t work, I cannot recommend USMobile to anyone, who wants to use it also outside the US.

The issues appear on multiple phones (iPhone 12 and 13) in multiple countries (Germany, France, Switzerland) where local friends have a perfect connection, and the solution of the customer service is only to send you a new eSIM, that comes with the same problems that result in no internet. Have a look at USMobile’s Reddit page, many people are struggling with the same issues and it’s something you really don’t want to deal with on a business or pleasure trip abroad. Be warned!

Just ported to US Mobile from T-Mobile and it’s a good experience so far. It’s nice to be able to have live chat and to be able to use the US Mobile App because T-Mobile doesn’t let prepaid customers use their app or live chat with customer service, so this is a VERY nice change. I’m on the Verizon e-sim right now and about to add the T-Mobile gsm card as well for double trouble.

One thing I’d definitely suggest is for you guys to tweak the hotspot data. It’s a little weird to go from no hotspot data, to 5gb, to 50gb on the highest plan. You guys should move the 5gb of hotspot to unlimited starter, add like 10-15gb to Unlimited Essentials, then leave Unlimited Premium at 50gb. It just seems like a more even distribution. Or have a way to have a hotspot add-on for the unlimited plans.

But outside of that, you guys have done a great job with this service, keep it up!!