US Mobile 4+

But the app needs some work how do I know if my perks are active in my account? There should be some kind of symbol on the account phone number that says “perk active” or something. If I accidentally remove autopay it will remove the perk and I won’t know until I get charged again. Also when I’m done using international data esims id like to me able to remove them from my account myself instead of having to contact someone on the app to do it for me. It stays there even when it’s down from 30 to 0 days.

I have been a happy customer of two lines with USMobile for the past 1.5 years. Great prices for a great connection on the Verizon network, which is hard to beat when using the new pooled plans. However, one important reason for choosing USMobile were the international eSIMs as we typically (during non-covid times) travel abroad about every other month.

Given the frustration and wasted time on my current Europe trip contacting the customer service more than ten times via chat (typically costs ~30-40min per case) or via email (typical response time 3-10 hours) because the international eSIMs simply don’t work, I cannot recommend USMobile to anyone, who wants to use it also outside the US.

The issues appear on multiple phones (iPhone 12 and 13) in multiple countries (Germany, France, Switzerland) where local friends have a perfect connection, and the solution of the customer service is only to send you a new eSIM, that comes with the same problems that result in no internet. Have a look at USMobile’s Reddit page, many people are struggling with the same issues and it’s something you really don’t want to deal with on a business or pleasure trip abroad. Be warned!

T-Mobile has a 5g upgrade that has been botched in Northern California, data outages, choppy audio, unusable service. Will take at least 1 year for T-Mobile to fix. We switched to USM which is working great. A+ to the developers who are working on the USM web portal and mobile app. The interface is clean, basic/crisp, and quick. Coming from T-Mobile portal which is bloated and takes seconds to load between pages, USM portal & app are very nice. The porting from T-Mobile to USM takes only a few minutes if you have provided the correct acct and pin. My only feature request, parental controls to restrict content by age (kids/teen) and schedule (block data usage during a certain time frame).