Been knowing about this application for several years now. Began to utilize it as soon as I got into plumbing. Everything works fine but there are some things that would make it better. For example, when I need a purchase order ( P.O ) I can’t save it without having to fill out ALL the blanks. I get it, it’s necessary but in the version I began with I did not need to do that. I like to enter them at the end of a project. Just makes it easier to use. Also it does tend to be slow at times. I would restart my iPad, uninstall and reinstall and the app would still not open. Making the app user friendly would increase the ratings. A saying a like to go buy it KSS ( Keep it Simple Stupid ). Making easy to use for any sort of business would make it the best. I would honestly reach out to all types of companies to see what they think about the app and improve based on feedback. Besides that, I have no other issues. Thank You Service Titan!

While the office end of service titan probably deserves five stars. As a technician it’s impossible for me to rate it that high. The app auto focuses on many screens and text boxes when you type. For example the equipment page where you input models and serials. The problem comes on both iPhone and iPad when you zoom out to hit save some of the pages close without saving. I think that this has to do with ST thinking that you have selected the page behind the equipment page (no better way to word that)This happens on many more pages than just the equipment page. Many other glitches like this one just add unnecessary time to a service call. Sometimes calls that I have been removed from will still show on my jobs page unless I download my price-book. If I lose WiFi connection while logging in then I get stuck on the log in page forever. Force closing the app or restarting your phone or iPad won’t fix this issue. You have to uninstall and reinstall the app.If fixes for their many glitches came out as fast as their updates then I would change this review to five stars. But at the moment this is an app focusing too heavily on making office and marketing work easier, and not the technicians job.

I’m astounded by all these negative reviews. I’m an office manager in HVAC and I couldn’t imagine dispatching or accounting to be any simpler. We don’t integrate with Quickbooks so I don’t have a say on that, but the software is extremely user-friendly. Most issues in these other negative reviews can be solved within ServiceTitan yourself, it’s not that hard. Also, it’s very easy to get on the phone with someone for support. Every person you talk to will be super friendly and eager to help you, I promise. The one thing that really irritates me is not being able to call my success team. You can only email your success team, which guarantees I will almost never reach out to them. This leads to me having to figure out things on my own, but I kind of like it. Also, as a small family-owned company, having every tech managed is really expensive. We had to pick and choose which technicians can earn revenue (at least that’s what ServiceTitan thinks) because it was too costly. Thanks for everything you do ServiceTitan!

Service Titan is all about growing and not at all about customer support. We have to pay a consultant $250/hour to help us use it because Service Titan’s customer support is so bad. They will step over a dollar to get a dime and treat their customers like dirt. With the latest feature change, our office can’t even close out jobs for our owner/salesmen, because Service Titan wants them to physically log in and do it themselves. This, after telling us during the sales pitch that the owners (who are tech adverse) would never have to log in, the office could dispatch, arrive, and mark their estimates complete. Now, 8 years later, they are telling our owners how they have to run their business, even though they’ve been collecting the monthly Managed Technician fee (now $315/mo/tech) for each owner/salesman every month for the past 90 months. This latest change will be the nail in the coffin for our partnership with Service Titan, and we are actively seeking bids rom other FSMs. Our recommendation, after 8 years of trying to make Service Titan work, is to save yourself the time and money and find a FSM partner that values the relationship.