SNCF CONNECT, THE ALL-IN-ONE APPLICATION FOR ALL YOUR JOURNEYS
Set off with SNCF Connect, the benchmark application for trains and sustainable mobility, which accompanies over 15 million users on their journeys throughout France and Europe.
Traveling with you from A to Z
SNCF Connect is your everyday companion, allowing you to plan, book and manage all your journeys in just a few clicks:
-Anticipate and organize your trips, finding the right journey at the best price,
-Buy and find your tickets, travel subscriptions, season tickets and travel passes in a single gesture,
-Exchange and cancel your reservations with ease.
For everyday journeys as well as big days
No need to switch from one application to another! Find all your train journeys in France and Europe in one place, as well as your public transport journeys (metro, bus, tramway) and even your car-sharing trips! Travel with peace of mind with Car rental, Allianz Travel, Junior & Cie, Restaurant Le Bar, Mes Bagages, Accor Live Limitless...
Personalized, proactive information
SNCF Connect isn't just about buying tickets! It's an app that informs and alerts you in real time to make your trips easier.
FEATURES TO HELP YOU DAYLY
Plan a journey:
- Find the best route to your destination, anywhere in France
- Find all your favorite modes of transport: public transport in Paris and Ile-de-France (IDFM network) and in 28 cities throughout France (metro, bus, streetcar, RER, Transilien SNCF, RATP), trains (TER, Intercités, TGV INOUI, OUIGO Grande Vitesse and Train Classique, TGV Lyria, Eurostar (ex-Thalys), DB SNCF...), coaches (Flixbus, Blablacar Bus) and carpooling (Blablacar).
- Schedule reservation alerts, low-price alerts and full-train alerts to find the train ticket that's right for you
- Place an option on the ticket you're interested in to lock in the price for a given period
Book tickets and season tickets:
- Buy all your train tickets, Carte Avantage, Carte Liberté, and SNCF season tickets (including regional TER).
- In Île-de-France (the Paris region), top up your Navigo pass on your phone to save time each month
- Buy and validate dematerialized transport tickets and passes for travel on the RATP & SNCF network in Île-de-France (Tickets for Metro-Train-RER, Bus-Tram, Paris Region - Airports, RoissyBus, Navigo pass) and in 28 cities in France.
- Use your customer account to save your travel profile, travel companions, payment cards, season tickets, discount cards and SNCF loyalty cards.
- Pay securely with your bank card (in one or more instalments), Chèques-Vacances Connect, Apple Pay or budget mobility cards...
Travel with peace of mind:
- Save your frequent travel itineraries.
- Prepare your trip: find your e-ticket and save it in your Apple or Google Wallet, save your trip on your calendar, or share it with friends and family.
- Consult timetables and routes for upcoming departures and arrivals at any station.
- Consult traffic information and your train's real time position, and receive alerts in the event of disruptions or work, including on European routes (Eurostar (ex-Thalys), TGV Lyria...).
- Receive messages relaying the announcements made on board your train (TGV INOUI, OUIGO, Intercités and TER).
- Find information on the composition of your train (TGV INOUI, TER, Transilien, RER).
- Make your connections easier: we'll tell you which train/car to board, or which exit to take.
- Find your purchase and travel receipts.
Need help?
- Quickly find an answer via our chatbot or the online help.
- Or contact our advisors, available 7 days a week via messaging, telephone or social media...
Booking a train trip does not seem at all possible, if, say, I need to go out of France, on any day but today. Keeping my expensive senior card in the memory of the app seems impossible (isn’t that why we have computers?) as I’ve had to re-enter these excessively long numbers over and over each time I try (and can’t) book tickets. App doesn’t recognise cities located outside of France. Since I don’t carry my computer with me everywhere, the inability to use any one of the FIVE APPS to book a ticket is a serious inconvenience. The privatisation ISN'T WORKING. This will influence my vote in the forthcoming election. French/American citizen.EDITED—-The retention of data appears to be FIXED and getting better. In addition, local data has been added. If there is local data added for all France, then this will be the BEST app for getting around France, from any POINT A to POINT B. Amazingly includes local buses, TER, and TGV. I eat my words above. Thanks.
Developer Response
Bonjour Makanda2, nous mettons tout en œuvre afin de faciliter vos réservations et répondre aux besoins de nos voyageurs. Je vous remercie pour ce commentaire positif détaillé ! Bonne journée, l'équipe SNCF Connect. 🙂
Outstanding
TheKevinish
Really the gold standard for train travel. Airlines have really been way ahead in the past for functionality, ease of use and performance, but this app has virtually everything you need to manage your travel, from search, purchase, track and status. And considering French isn’t my first language (évidemment!) the ease of use is more impressive. The only knock would be it doesn’t seem to be offline-first design; could be a bit tighter in terms of network vs local data. Still, great app, and a real lifesaver for traveling in France.
Developer Response
Bonjour TheKevinish, je suis ravi d'apprendre que votre expérience avec notre appli vous satisfait! Bonne journée, l'équipe SNCF Connect. 🙂
Perfect for up-to-the-minute train updates
TalesfromtheBigTomato
If French comprehension is not your best skill this app is invaluable for up to the minute updates. It saved us time, confusion and anxiety on figuring out why our train was not showing up in the board, or when we had to got off our train and switch to another at the last minute. It sends you English text updates so there’s no panic with what’s going on.
Developer Response
Bonjour TalesfromtheBigTomato, je suis content d'apprendre que notre appli ait pu vous aiguiller au mieux! Bonne journée, l'équipe SNCF Connect. 🙂
Beware using an American credit card
JonRaphael
I bought a train ticket using this service, which worked fine until my plane was delayed and I had to exchange my ticket. I tried exchanging it about 10 times and it never worked, I saw multiple errors, such as "transaction errors". However, even though the app never exchanged my ticket, I was charged 4 times for the exchange fee. I ended up cancelling and buying another ticket instead, with a different credit card. I had issues with this one too and tried to exchange it again and had the exact same issues with the other credit card. I had to spend 20 min on the phone to ask for these charges to be refunded, which they said they will.
Not sure whether your seat is in the upper or lower deck?
More information when you board: find all the details you need to find your seat on the welcome screen.
Version 20251023.0.0
The developer, SNCF Connect, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
Purchases
Contact Info
Identifiers
Usage Data
Data Linked to You
The following data may be collected and linked to your identity:
Purchases
Contact Info
User Content
Search History
Identifiers
Usage Data
Diagnostics
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Location
Privacy practices may vary, for example, based on the features you use or your age. Learn More
The developer indicated that this app supports the following accessibility features. Learn More