Lime - #RideGreen 4+

Hello,

I have been a loyal Lime user for over 3 years, riding with my partner for around 400 minutes nearly every month — definitely one of your most regular customers. 이거 확인 안함?ㅋㅋ 내 돈을 환불해주던가 쌔벼간 시간 돌려달라고! 생각을 해봐라. 니들 한시간만 타도 너무 오래탄다고 뭐라고 하면서 더 못타게 하면서 평소에 하루에 십분 타던 사람이 (뭔 주차 오류 버그때문에 하루에 10시간 넘게 한 자전거로 ? 미친건가 진짜?ㅋㅋ) 니들이 그렇게 안해놓잖아 그리고 지도상 위치도 105시간 넘게 자전거 안움직이는게 타는거냐? So this is how you guyz treat the old customer?! Cool got it. You do not know anything about why you have to keep them in marketing for first place and this is why customer service is important . 오류도 개많은데 버그 신고해봤자 확인도 안하는거 같고 ㅋㅋㅋ 이렇게 기회를 주면 뭐해. So many Second chances, 3rd 4th your company doesnot deserve at all . Your app been stealing money 1dollar 2dollar from I just unlock! Even I have pass!!!! Is anyone listen? You want me to writr this in your insta? Why your staff doesnot check anykind of customer service, error, and reviews???????? Give me back my money!!!!!!! This is disgusting app! Thief! App stop stealing peoples MONEY!!!!!!! Hope you experience same thing in your life over and over.. lime CEO.. lol whatever jk syd별 씨 돈 다 날렸네 3년 넘게 쓰면 뭐하냐? 돈에 아주 혈안에 되어있네 짜증나게

I have no idea how Lime got 4.9 stars on App Store given so many negative reviews and my personal horrible experience!!
1. You are required to do 4 trainings before the first moped ride which is fine for me, BUT chapter 3 of the lesson could not even load properly!! We spent 30mins in front of the moped trying to complete the trainings and both mine and my husband’s phone was stucked at chapter 3. My phone had good internet access so it’s not the network issue. What a waste of time!! Please hire some reliable engineers!!
2. When we tried again couple hours later, we finally completed the training and was able to ride on the moped. For a 3 mile 35 min ride we were charged almost $20, which is even a bit more than Uber. Why would I ride a moped for most money and time?? Maybe just for the one time experience but certainly not us a frequent option.
3. Finally and the worst part of the experience and parking and ending the trip. Be aware, you could only park in some designated and limited spaces. The closest spot we count was 0.3miles away from our hotel in a parking a lot. I had to walk back to the hotel. AND!! After we parked at the parking space and on our way walking back to the hotel, the parking lot supervisor chased after us telling us to move the moped out of the garage!! So we had to go back again and drag the moped out of the garage.
Overall extremely terrible experience and delete the app right away! Garbage!

As a consistent customer of Lime’s e-scooter service, I’m taken aback by their constant pre-authorization hold. This unexpected charge appears as a pending transaction on my bank statement, causing inconvenience. While I understand that companies may implement such holds to ensure sufficient funds for rides, Lime’s holding of funds is frustrating. According to Lime’s Help Center, they apply a pre-authorization hold when a ride begins, which is released immediately after the ride ends and refunded within 10 days. The hold is excessive, especially considering that typical Lime rides consist of a $1 unlock fee plus a per-minute charge ranging from $0.15 to $0.30, depending on the city. For short trips, the hold far exceeds the actual ride cost, unnecessarily tying up funds. Moreover, the 10-day refund period is lengthy. In my case, the hold remained on my account for a few days, impacting my available balance. This delay is inconvenient and could pose significant issues for users with limited funds. Lime should be more transparent about these holds, clearly informing users the reason. Additionally, reducing the hold amount to better reflect typical ride costs and expediting the refund process would greatly improve the user experience. Until Lime addresses these concerns, I am hesitant to use their service again and would caution potential riders to be aware of these pre-authorization holds that may temporarily affect their bank balances.