ANZ Plus 4+

Finally an app with notifications! I usually bank with ANZ but the fact that ANZ PLUS has notifications has convinced me to almost swap across. Only barrier stopping me from switching across is no PAYID but I can see that the feature is on its way and I’m looking forward to it! Unable to add card to Apple Pay without the physical card so still waiting for it to arrive so I can start using my plus account. Also loving the UI and the design of the app!

Update: Received my card in the post so I’ve linked it up the Apple Pay. I’ve just realised that you cannot make automatic/recurring payments to other bank accounts outside of your ANZ plus/savings account. Hopefully that will be available soon along with being able to use FaceID to login.

So glad to hear you're loving some of the ANZ Plus features & design! We are working hard to release more new features soon, including some that you've already mentioned (great minds think alike!). Make sure you keep your ANZ Plus app up to date to have access to the most up to date features and tools.
- Hollie, ANZ Plus

I love the idea of a reasonably attractive savings interest rate on offer without having to jump through annoying hoops (no card transaction requirements is a big plus). However, it was probably the most difficult bank sign-up process I’ve ever encountered and I’ve tried over 10 different popular banks in Australia. Having to scan your ID and take a selfie is intrusive enough, but then there were a bunch of IT issues on top of that leading me to take 20+ photos and none of them worked. I went back a few hours later and finally managed to get it set up but it was a struggle and really needs improving - I would prefer to enter my licence number and have it cross-referenced using the usual ID checking systems. Lastly, while the app is well-designed, intuitive and responsive, it is missing key features such as Face ID for easy secure login and Pay ID for convenient instant transfers (though Osko is available which is good). I would still recommend the app/accounts if you are patient enough for some hassles, but would love to see the improvements to turn this into a good hassle-free experience.

Thanks for taking the time to share your thoughts and experience. We're working hard behind the scenes to bring in new enhancements to improve your banking experience. I would invite you to please keep your eyes peeled for future updates. Pranay - ANZ Plus.

I have been an ANZ customer since I opened my first ever bank account, and they’ve always been just good enough and above other bank identities.

When I heard of ANZ plus, I tried to do some research before opening an account, as I’ve done that big mistake of rushing into it before. Everything that was promised was done, got a huge interest, nice and smooth interface, and great running software.

As far as I can say, there’s really a few to no things that I consider should get upgraded or even improved.

I do miss the iOS compatible widget from the original app where you could see your available funds on each account, since, now I can’t get around opening the app to do so.

Besides that, the bugs would probably be something to go after secondly, however, there’s not something specific that I could pin point, since it gets fixed as soon as I notice it.

Finally, I would say that the fact that there’s not physical branch yet, for this specific part of ANZ, is a bummer. Phone appointments are consistently improving and becoming common, however, from time to time I would prefer to speak to a staff member for a more interactive conversation, as I can display my concern, whether that’d be on my phone or laptop, and they’d be able to indicate the problem and instructions to follow up.

I would confidently affirm this is the best app within ANZ, perhaps even amongst all other banking apps (clearly only abstained to Australia and NZ). Keep up the great work!

Wow! Thank you so much for taking the time to send such detailed feedback, Adriana. We really appreciate it. We're working hard behind the scenes to bring in new enhancements to improve your banking experience. If there's anything more specific you'd like to share or discuss, reach out to a Coach via the Support tab of the app, we'd love to hear from you! Caitlin - ANZ Plus