Giving customers the option to fill out surveys and earn hundreds of points per survey is a brilliant way to bring in new customers and spark loyalty with existing customers. A single survey can give you hundreds of points if you are deemed compatable. It started of well I enjoyed the surveys and the extra points really helped this single mum get the essentials when I otherwise couldn’t afford too. but after a month or so I rarely get a survey offered that either accepts me, doesn’t work due to error, has reached its quota or that apparently I’ve already completed. Yet all these surveys were offered on my personal feed they have my profile and if I’m lucky I’ll get one or two successful ones out of 5 or more offered. Not sure if I’m doing something wrong or they make it easier at the beginning to get customers excited.

During the beginning of August 2022 I’d done a few transactions but they can not be seen since the app only saying track to June 2022. Points take days to arrive, bonus points take more than 4 weeks. Promotions come up after I’ve done a shop, which has become the most frustrating because I’m not spending to be rewarded. Spending anything needs to be rewarded since most of us are struggling. The app tracks me, tracks my spending so just after I’ve spent, arrives a promotion that says “ spend that again, now to be rewarded, who cares if you just did, we only going to reward you after you do it again”. Oh and making the spending amount bigger but not making the points worthwhile. Nope. Keeping to my budget. NOW they update the app and one day in its more frustrating than the last. Highlighted icons to show you have something to check out, oh there is nothing, but the highlight not cleared. Just update the lag between when you purchase something and the points come, that’s all that needed fixing.

I used to enjoy the ease of activating offers and not having to remember to take coupons with me to the shops, though with this update the offers are not so easy to find and I can see I will easily miss activating them. This app still needs heaps of work as single use offers need to be taken off your activated offers once you have used it, or have it clearly marked to indicate you have used it. And being able to redeem most offers in Woolworths up to 5 times is something flybuys needs to look at to be a worthy competitor. Take notes from the Woolworths rewards app, it works much better.New app layout is clunky and not user friendly. Will no doubt miss offers as they are not so easy to see after latest update, though down grade is a more applicable term. Points need to be added instantly to flybuys like the competitor Woolworths. Why is Coles/Flybuys lagging behind Woolworths soooooo much?????Should be able to keep up with modern day technology, I shouldn’t need to take my physical card to redeem flybuys dollars.So still no changes to the app, flybuys points take too long to be added to account, still not instant like in Woolworths, can only redeem offers once, not multiple times like at Woolworths, I still need to carry around a physical card when I want to use flybuys dollars. I have stuck with this app and Coles for too long waiting to see it get better, but it hasn’t, I first reviewed 6 years ago, so whilst Everyday rewards gets better Coles Flybuys stagnates and even goes backwards, so bye bye Flybuys, I’m off to Woolworths and Everyday rewards from is on for a better shopping experience. Many users have reported similar issues, and the standard reply “we will look into it” means nothing as nothing changed. Flybys you had your chance and stuffed up. Off to everyday rewards for the BETTER or should I say BEST rewards program.

I like the concept of saving money but Woolworths rewards are way better I don’t need my physical card to access my money which is utterly ridiculous and frustrating that you need it with fly buys I also have my flybuys connected to my catch account and recently got a flybuys offer to get 2000 points for 1 shop so long as I shopped at somewhere like Catch, Coles, Bunnings etc I have bought a bottle of milk at Coles also and neither of my shops have triggered my offer and no points through shopping with Catch? When I went to speak with someone and was trying to find the details of my shop through catch (this is me talking to people about my flybuys points)I explained I was trying to upload things and was told off when I couldn’t immediately find the copy of full receipt and everything just booted me out of the apps! Now I need to either find my physical card or wait until it comes in the mail and 7days plus to wait for a card really? My Mum use to work for coles Myer and flybuys have been around as long as I remember why can they not keep up!