Go With The Gecko 4+

The van we got was damaged, water leaked inside, boxes and a bookshelf got damaged, we destroyed blankets and sheets trying to mop up the water, the front cabin was not kept smoke free and had gotten into the air conditioning, there was duct tape on side of van, additional tape on front of van, back locks broken - its obvious minimal or no maintenance is performed on these vehicles and they run them into the ground. The inner damage had to patch it up with sealant as it was raining really heavy. Later when we complained about this we we're told it was impossible to have leakage even though we provided photos. Kimberley - National Operations Supervisor has made it clear that the experience of water leaking and our repair didn't happen and doesn't exist. So yeah, if you want all your stuff damaged and then to be gaslit by a horrible sales woman go with gecko.

Absolute trash of a business. Do not trust and use anyone else but these guys.

DO NOT BOOK! WARNING!

Upon booking they charged me immediately $150 + $200 security deposit - but they never comtacted me for a week to confirm the booking. When I finally emailed them, they called me and pretended they tried calling me for a week when there was no call history.

They then decided to change my booking to another location over 30 mins away - without warning, email or any comms.

This pathetic customer service person “Sue” then proceeded to argue with me saying I was wrong with an arrogant attitude and that is the best she can do and I have to accept it. She then said I will get charged if I cancel, almost threatening me to not cancel or face losing that charge.

Absolute audacity of this woman.

I decided to cancel anyway since they don’t deserve my business. It then took another week for the funds to actually clear, again without any comms of what’s happening. I had to prod their support.

Reviewing the app, not the company. App worked fine for picking up and dropping off my vehicle.

I was a bit worried about locating the van using the gps as it was apparently located in a ‘super centre’ which is spread across multiple car parks and two different buildings, and there is no indication what level it might have been on. But I guessed it might have been on rooftop parking and I was right, although some kind of written note about what level it’s parked on rather than just a symbol showing the location would have been more helpful.

Drop off went smoothly. However would have been good if I could take additional photos rather than just the default front, back and sides showing more of the condition of the car like at the start of the hire, just to protect myself and the company.

Other than that, everything went fine with the app.