Ailo 4+

Though this app is a fine way to pay rent and communicate with my agency there are a few inconvenient aspects of Ailo that don’t seem to hold up to the ol’ direct bank transfer and an email.

A processing fee is charged for rent payments unless you opt to enter your bank details manually each instalment, the loading screen often flickers and feels clunky, and I’ve found that the “chat” function unfortunately won’t allow me to type more than a few lines of text at a time before the “send” button will disappear from the screen. Pasting text into the box also makes this issue occur. Have to say that, despite the typing process being longer, the app seems to have encouraged faster responses to enquiries from the agency which is great! It just feels like this quicker response time could have been achieved without the use of the app.

Thank you for your feedback! We are so glad to hear that you are getting faster responses from your property manager because of Ailo :) However, we’re sorry you had a frustrating experience using chat. We have squashed the bug that was causing the send button to disappear, and we're currently investigating the ‘flicker’ you reported. Thanks for flagging this! If you have any more feedback on how we can improve your experience Ailo, please reach out to us on support@ailo.io.

This app is the most frustrating thing ive ever had to deal with when it comes to paying my bills. This app makes paying utilities look like a walk in the park. I can understand what the developers were trying to achieve, a more ‘streamline’ way of paying rent and ‘better communication’ between tenants and real estate managers but I’m sorry, you guys just made it impossibly complicated. There was absolutely nothing wrong with direct bank transfers and an email to your property manager. After reading other reviews the concept of the ‘small fee’ when it comes to paying your rent, is disgustingly underplayed. A few dollars every week adds up and for those of us who are scraping by it definitely makes a difference. For an app thats meant to promote better communication, i have had to email my property manager over 10 times in regards to the apps issues. As i said i can understand the developers intention when making the app but its ultimately redundant and just does a poor job of trying to replace other tried and true services.

Oh no! We’re so disappointed you have had trouble tackling bills on your app, and have had to reach out to your property manager for help on other items. We’d really like to help sort this out for you ASAP. Can you reach out to us on support@ailo.io or (02) 8294 8671 so we can help?

I find it ridiculous that the only way to pay your rent without being charged a .25% fee is ‘one off transfer’ which doesn’t store your account details. So you need to input them every time. It can’t be that difficult to include this feature. It is now obvious to me that the developer wants to make it difficult to pay so we choose the quick fee option.
Don’t really care that it is only .25% fee. What is this fee for anyway? Banks don’t charge to transfer money using my own money.
The transfer also should be instant, but it isn’t. The money doesn’t come out of my account until it is processed from them.
I don’t understand why this app is necessary. It is actually a waste of time. I have had no problem communicating by using a phone or email, and paying direct from my account into my real estates account never was an issue before.
This app makes paying rent a chore. Slow processing times, fees, clunky logins. I wish I didn’t have to use it

Thanks for taking the time to share your feedback. We’re sorry you’ve had a frustrating experience with one-off transfers. We’re always looking for ways to improve the app and will ensure your comments are passed on to the right team.