HCF’s My Membership app has had a makeover and is now quicker and easier to use than ever before.

No matter where you are, or what time of day it is, with the My Membership app you can:

- make a claim
- manage your cover
- estimate your benefit
- update payment details
- find your nearest health provider.

HCF has been putting Australians’ health first for more than 80 years and is recognised as Australia’s most trusted health fund.

The My Membership app is your health companion in your pocket — and it’s there to support you whenever you need. That’s uncommon care.

Keep in mind, the app will work best if you download an up-to-date version of software on your phone. The app is also for Australian HCF private health insurance policies only.

Download it now and enjoy an easier way to stay on top of your health insurance admin!

What’s New

Version 6.0.2

We update our app regularly. This latest enhancement to HCF My Membership includes performance improvements and bug fixes. Your feedback is welcome and as always our helpful customer service team are here to help if you need anything - call 13 13 34. Thanks for being an HCF member.

Ratings and Reviews

1.7 out of 5
109 Ratings

109 Ratings

Brydie66 ,

What have you done to the app?

It used to work perfectly but I’ve had to delete and reinstall it today. It wouldn’t recognise my password, tried multiple times to reset it via sms and email but got nothing. Then I was locked out of my account. After half an hr reinstalled again and got in this time, reset password, but when claiming my Photo library came up with one image to use (I have 200+ images in my library) so then had to print my receipt and take a photo via the app - app camera wouldn’t take photo. Had to log out and go back in again !! to take photo.

Please fix these issues. Can’t make this claim via your website and your nearest office is on the other side of town. I only recently completed a survey about your app and was glowing. Not sure what you’ve done...

Developer Response ,

Thanks for your feedback about the app. We know how frustrating tech problems can be and we're looking into this. If you continue to have problems making a claim please feel free to jump onto the HCF website, logging in with your same app details. You can also call HCF on 13 13 34.

Jounhappy ,

Poor app

Downloaded as directed by hcf member as supposedly easy to claim via mobile app - what rubbish- took forever to download - not easy to navigate and then informed can not make claim on vaccinations this app- wastes one hour of my time - doesn’t work well in rural areas where internet is poor and your page goes outside screen so can’t read information- if you want clients to use app make it user friendly

Su9m ,

What’s happened to the app?

Open and sometimes it loads, other times I just stare at the ‘please wait’ screen. Sometimes it knows me sometimes it doesn’t. It won’t load ‘photo library’ to claim.
Please fix. I now have to go into city to yr office to claim.

Reloaded the app and now it’s fine.


32.7 MB
Health & Fitness

Requires iOS 8.0 or later. Compatible with iPhone, iPad and iPod touch.



Age Rating


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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