HCF My Membership App 4+

I'd like to recognise and applaud the exceptional customer experience provided to me by Michelle Baxter at your Highpoint kiosk on Monday, 31st October, 2022.

Michelle was beyond helpful, she demonstrated professionalism, patience, confidence and a keen interest in my questions and concerns. Her knowledge and expertise was evident in my entire interaction and I feel she went the extra mile to uncover my needs to expedite a solution

Michelle made some excellent recommendations for my next steps to resolve some complex and outstanding issues with a private hospital

It was vey clear that Michelle is passionate about customer service, she provided very informative insights and detail. Her pride and commitment to the HCF organisation was outstanding and transparent

HCF is very fortunate to have an employee of Michelle's calibre in the all important customer facing role

Please pass on my sincerest appreciation and congratulations to Michelle .

I am a very satisfied customer of HCF and Michelle has amplified my confidence in your organisation

Well Done Michelle

Best Regards,
Lynn Gilham

I changed from MBP to HCF because A. They claimed to be cheaper for the same benefits & B. The gap for day patient stay would be waived. However, my Extras are considerably less than MBP & it takes too long to speak to a consultant. Additionally the only local ‘shop’ for personalised care for customers ( namely West Lakes SA) was closed. On each occasion I’ve visited my physio, my card was declined. After being on the phone for 40/60 without a resolution I was obviously upset. Finally, they offered me a weeks free cover as compensation. I was told I’d have to pay the full fee then claim it on the App. All well and good for a 75 yo pensioner who actually CAN use the internet but not for many others in this position. Also, $99 up front then wait for anything up to 10 working days for a refund is not factored into the budget. Not only have I wasted one and a half hours in a Physio whose treatment took only 20 minutes & the rest, fighting to get my claim through but I no longer have the option of dropping into the local outlet for assistance. Cost saving on HCF’s behalf but a huge inconvenience to its customers. No…not impressed.

- Says claim has been “paid” no it hasn’t it’s in holding cause there is no bank account hooked up to the account to paid reimbursement (as i’ve been told on the phone) - Suggest edit, make it clear between paid, reimbursement etc. There should a difference in claim history so when I tap my card at the dentist and pay the remaining, to when i pay my surgeons fee and then have to claim for the reimbursement. - when it has past claims i’m having a dispute regarding my travel and accomodation claim. when i call they say it’s under review. in past claims it says paid. again not paid cause no bank account hooked up and no money in account. Are they just lying on the phone to shut me up about it? - suggest edit is to show the status of the claim - also keep having my session signed out. app not user friendly. needs work.
Also needs to clean out there reviews. reviews shown here should not be about there telecommunication service, great you guys are giving good service but that needs to be a google or company review. reviews here should only be about the app.