HCF’s My Membership app has had a makeover and is now quicker and easier to use than ever before.

No matter where you are, or what time of day it is, with the My Membership app you can:

- make a claim
- manage your cover
- estimate your benefit
- update payment details
- find your nearest health provider.

HCF has been putting Australians’ health first for more than 80 years and is recognised as Australia’s most trusted health fund.

The My Membership app is your health companion in your pocket — and it’s there to support you whenever you need. That’s uncommon care.

Keep in mind, the app will work best if you download an up-to-date version of software on your phone. The app is also for Australian HCF private health insurance policies only.

Download it now and enjoy an easier way to stay on top of your health insurance admin!

What’s New

Version 6.0.5

Thanks for using our app. We've made general updates in this release.

Ratings and Reviews

1.6 out of 5
264 Ratings

264 Ratings

Shaz at play ,

Not accepting photos

I’ve now submitted my claims twice, but received an email back saying that no photos were attached. Firstly I took the photo within the app like I normally do. There were no errors, and even gave me receipt number.
So upon receiving email to say there was no photo of claim/ invoice attached, I resubmitted, but this time took the photo first then uploaded via the claim. There were no errors and said it went though and gave me a receipt number.
I have now received yet another email to say there were no photos attached of said claim/ invoice/ payment. So there is something wrong with your app. How else must I claim? I’m not posting it, this is 2019.

Maggiem1 ,

Not Accepting Photos

This App is useless as far as I am concerned. When trying to make a claim I tried to firstly allow access to my photo library and the App only found a handful of images which were not in order of when they were taken and the latest ones were not included in the search result. There was a copy of my receipt I took earlier today but it wasn’t included in the search result. I tried the other method of taking a photo and all I was faced with was a black screen and couldn’t get any further. I see there are quite a few reviews where members have had similar problems with this App so it’s about time it was fixed. I have an iPhone 7+ so there should not have been any issues. I tried deleting the App and reinstalling but same problems each time. It’s now 2020 HCF not good enough. Back to lodging a claim by mail.

Brydie66 ,

What have you done to the app?

It used to work perfectly but I’ve had to delete and reinstall it today. It wouldn’t recognise my password, tried multiple times to reset it via sms and email but got nothing. Then I was locked out of my account. After half an hr reinstalled again and got in this time, reset password, but when claiming my Photo library came up with one image to use (I have 200+ images in my library) so then had to print my receipt and take a photo via the app - app camera wouldn’t take photo. Had to log out and go back in again !! to take photo.

Please fix these issues. Can’t make this claim via your website and your nearest office is on the other side of town. I only recently completed a survey about your app and was glowing. Not sure what you’ve done...

Developer Response ,

Thanks for your feedback about the app. We know how frustrating tech problems can be and we're looking into this. If you continue to have problems making a claim please feel free to jump onto the HCF website, logging in with your same app details. You can also call HCF on 13 13 34.


32.7 MB

Requires iOS 8.0 or later. Compatible with iPhone, iPad and iPod touch.



Age Rating


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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