HCF’s My Membership app is your health companion in your pocket – giving you access and support no matter where you are, or what time of day it is.

Download it now to:

- KNOW WHAT YOU'RE COVERED FOR: See who and what's covered on your policy.
- MAKE EXTRAS AND AMBULANCE CLAIMS: Simply take or upload a photo of your invoice and submit.
- MANAGE YOUR DETAILS: Edit both your payment and contact details.
- ACCESS REWARDS WITH HCF THANK YOU: Enjoy a range of special offers and discounts.

Keep in mind, the app will work best if you download an up-to-date version of software on your phone. The app is for Australian HCF private health insurance policies only.

Download it now and enjoy an easier way to stay on top of your health insurance admin.

What’s New

Version 6.1.8

We’ve listened to your feedback and have made changes to our My Membership app to enhance your experience. In this update, we've introduced the ability to view your premium payment history from the past 12 months. Update the HCF app for access to these new features.

Ratings and Reviews

1.6 out of 5
492 Ratings

492 Ratings

DiscoDiva76 ,

Almost impossible to make a claim using app

No way to upload files such as PDFs, and when trying to upload a photo of a file instead, the camera roll appears all out of order, so it’s impossible to find the receipt to attach. I even tried making my receipt a favourite, but the app doesn’t recognise the change I’ve made, as my receipt image still doesn’t appear in my favourites folder, even one day after the change was made. This is ridiculously poor build design in this day and age, especially when many of us don’t have access to a printer while working from home. I’ve had to take a picture of the receipt on my computer monitor in order to submit my claim - hope someone can read it.

Maggiem1 ,

Not Accepting Photos

This App is useless as far as I am concerned. When trying to make a claim I tried to firstly allow access to my photo library and the App only found a handful of images which were not in order of when they were taken and the latest ones were not included in the search result. There was a copy of my receipt I took earlier today but it wasn’t included in the search result. I tried the other method of taking a photo and all I was faced with was a black screen and couldn’t get any further. I see there are quite a few reviews where members have had similar problems with this App so it’s about time it was fixed. I have an iPhone 7+ so there should not have been any issues. I tried deleting the App and reinstalling but same problems each time. It’s now 2020 HCF not good enough. Back to lodging a claim by mail.

Jojuliette ,

Frustrating to use

Hubby and I can’t use the HCF app individually on our own phones ( like we have with other funds in the past) only 1 person can register on the App even though we are both on the Policy... really?
Trying to find Providers through the app takes you around in circles and even asks you in a drop down box which health Fund you want to look through... when you are on the HCF App... really?
Once you find the providers, it gives you the individual provider and not the name of the business they work in ( not until you look further still)... wrong way around. If I have never been to a Dentist, do all those peoples names mean anything to me? No
This app needs a lot of work.

Developer Response ,

Thanks for your review. The app currently allows for one online account per membership only. Meanwhile, we're always working to improve our app so we're investigating the provider search experience you described. You can also search for a provider in online member services here: If you'd like some help with a specific search query, please email us at and someone from the team will be pleased to help.

App Privacy

The developer, HCF, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Health & Fitness
  • Financial Info
  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Sensitive Info
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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