13SICK, National Home Doctor 4+

Extremely impressive

I am extremely impressed with the registration process. It’s very easy to use and looks great. My only suggestion is to pre-populate the address for additional patients (non-primary cardholders) so you don’t have to go through the address verification process again. Make that the default, and then add a button for people to choose if the additional patient is not at the primary address. Very minor comment on an excellent user experience. Well done.

Furious

I called the service for my 13month old son and waiting 25mins to get onto someone which is completely understandable as it was 2am. However, once the lady came on the line I was relieved and collecting my thoughts, telling her his history of asthma and what we would usually take him to the GP for. She said we can’t help, you need to call an ambulance, I tried to explain that I just need a moment to tell her the details and that an ambulance isn’t required just someone to check over my son and approve me giving him medication. She wouldn’t listen and scoffed at me saying ‘these calls are recorded and you said difficulty breathing (which I said in relation to explaining the whole picture to her) so I’m going to HANG up now’ and she just HUNG up on me!!! I’m shocked, she wouldn’t give me a chance to explain and use the service correctly. I understand there are protocols, but at least give me a chance to explain and then stick to protocol. Please don’t just hang up on a mother trying to do her best! As a very informed mother who understands the health system, I know that my sons particular needs tonight don’t require him taking the place of someone in an emergency and going to the ER. Was so thankful to find this service tonight but now very disappointed in the treatment.

Developer Response ,

Thank you for your feedback. We would like to escalate your issue and investigate further, are you able to please send an email to reviews@homedoctor.com.au with details of the patient, and we will be in contact to try and resolve this for you.

Regards,

The team at 13SICK

Doc never turned up

I got horribly screwed over by these guys. I had 16hrs of gastro and a kidney stone at the same time and my booking was ignored for 4 hours. Then I called to asked where a doc was, they said they cancelled it because there wasn’t any doctors in my area and that they sent me a message. However the only message I received from them was telling me the booking had been accepted and a doc was on their way. Genuinely one of the worst days of my life, made worse by this highly unprofessional outfit. Never ever use this service. There are other options!!

Furthermore, they don’t reply to contact and they don’t respect unsubscribes. I’ve unsubscribed several times and continue to receive annoying emails.

Find another option. This IS your health we are talking about after all.

Developer Response ,

Thank you for your feedback. We are sorry to hear that you have had this experience with us. We would really like to investigate this issue to find out what went so wrong with your booking. If you could email us your information to reviews@homedoctor.com.au that would be greatly appreciated. Again, sorry for your experience and we hope you are feeling better.

Kind regards,
The team at 13SICK