1800MEDICARE (was my health)

Name: 1800MEDICARE (was my health)
Rating: 3.2 (510 reviews)
Author: Australian Digital Health Agency

Enabled by My Health Record

Free

510 Ratings
Ages

13+
Years
Category

Medical
Developer

Australian Digital Health Agency
Size

199.2
MB

The 1800MEDICARE app (previously my health gov) is a secure and convenient way to view key health information that you, your healthcare providers or representatives have uploaded to My Health Record, it also gives you access to electronic prescriptions and has great features like find and book a health service, useful links to Medicare services and much more. It’s fast, easy, and secure - and you can access and share it all from the palm of your hand. The 1800MEDICARE app is the first step towards easier access to more health services for all Australians. The app has recently been updated, allowing users to manage and change privacy and access settings, which will also be reflected in My Health Record. Over time, new features including in-app notifications for preventative screening and reports on your tests and scans will be added. To start using the 1800MEDICARE app, you’ll need: - a myGov account - linked My Health Record to your myGov account For help to do this, please follow all 3 steps to set up your record online - https://www.digitalhealth.gov.au/help/set-up

Ratings & Reviews

3.2

out of 5

510 Ratings

Extremely helpful although not without bugs
21/06/2024

SoPhresh
This really is the future. Putting our own health records into our own hands so we have the opportunity to make more informed decisions about our health and have better conversations regarding our care with our clinicians. This is fantastic if you have opted into My Health Record and the health care providers have connected results to the My Health Record service. I just went through and browsed my blood test/liver function results! Now for the bad. This app unfortunately is not consistent in opening these results. Often the app is unresponsive to touch when tapping on the desired test result.
Extremely helpful although not without bugs
21/06/2024

SoPhresh

This really is the future. Putting our own health records into our own hands so we have the opportunity to make more informed decisions about our health and have better conversations regarding our care with our clinicians. This is fantastic if you have opted into My Health Record and the health care providers have connected results to the My Health Record service. I just went through and browsed my blood test/liver function results! Now for the bad. This app unfortunately is not consistent in opening these results. Often the app is unresponsive to touch when tapping on the desired test result.
Honestly, a bit pointless…
14/08/2023

bullfrogJ
Whilst this is better laid out for navigation than the website, no information can be added or updated by the patient. The instructions from the ADHA ‘ In order to update personal health summary information, emergency contact details, upload Advance Care Planning document and manage authorised and nominated representative, you should use the My Health Record portal via myGov.’ Why is there less functionality than the web version? Updating my information is the most common reason I access my eHR. Edit: response from developer to contact customer support is generic and still doesn’t address the specific exclusion of features in the app (compared with website)Edit 2: another generic response with a link to a survey, still not addressing the exclusion of features from the app.

Developer Response
Hi, please contact the 24/7 helpline at 1800 723 471 (Option 1) for further information and assistance.Thank you so much for your feedback. The Agency is currently running a survey to further enhance the my health app. We’d appreciate it if you could complete it here "https://adhagov.info/myhealthapp_survey"
Honestly, a bit pointless…
14/08/2023

bullfrogJ

Whilst this is better laid out for navigation than the website, no information can be added or updated by the patient. The instructions from the ADHA ‘ In order to update personal health summary information, emergency contact details, upload Advance Care Planning document and manage authorised and nominated representative, you should use the My Health Record portal via myGov.’ Why is there less functionality than the web version? Updating my information is the most common reason I access my eHR. Edit: response from developer to contact customer support is generic and still doesn’t address the specific exclusion of features in the app (compared with website)Edit 2: another generic response with a link to a survey, still not addressing the exclusion of features from the app.
Developer Response 14/08/2023
Hi, please contact the 24/7 helpline at 1800 723 471 (Option 1) for further information and assistance.Thank you so much for your feedback. The Agency is currently running a survey to further enhance the my health app. We’d appreciate it if you could complete it here "https://adhagov.info/myhealthapp_survey"
Early promise
27/07/2023

dleaves
Was seeking to carry my complete health records with me as I travel OS. Unfortunately most of my history has not been uploaded by my doctors!Surely I should be able to authorise transfer/upload from my Medicare records? But how? Where?The user interface/design of the App is good, better than web site.I am sure it will improve with user feedback. My immediate Wishlist is records of my medical implants / devices to show to airport security as evidence in support of my request for hand search. EMFs from scanners affect my paramagnetic shunt/valves, contrary claims they can’t/ don’t! It isn’t the radiation, it’s the EMF generators, that cause me issues.

Developer Response
Hi, thank you so much for your feedback. The Agency is currently running a survey to further enhance the my health app. We’d appreciate it if you could complete it here "https://adhagov.info/myhealthapp_survey"
Early promise
27/07/2023

dleaves

Was seeking to carry my complete health records with me as I travel OS. Unfortunately most of my history has not been uploaded by my doctors!Surely I should be able to authorise transfer/upload from my Medicare records? But how? Where?The user interface/design of the App is good, better than web site.I am sure it will improve with user feedback. My immediate Wishlist is records of my medical implants / devices to show to airport security as evidence in support of my request for hand search. EMFs from scanners affect my paramagnetic shunt/valves, contrary claims they can’t/ don’t! It isn’t the radiation, it’s the EMF generators, that cause me issues.
Developer Response 14/08/2023
Hi, thank you so much for your feedback. The Agency is currently running a survey to further enhance the my health app. We’d appreciate it if you could complete it here "https://adhagov.info/myhealthapp_survey"
Good little app but limited compared to browser
11/12/2023

Oz-aj
It seems app is getting new features but is still limited in some other features when compared to MHR browser access. Hopefully it will get to parity on most features and will have new additional features soon. Over all very happy as I can access my information on the go via an app. Login is one other issue items as it keeps throwing me off every now and then and I have to reolink the app.

Developer Response
Hi, please contact the 24/7 helpline at 1800 723 471 (Option 1) or email to MyHealthApp@digitalhealth.gov.au for assistance with the login issue you have raised so that the team can investigate your login issue.
Good little app but limited compared to browser
11/12/2023

Oz-aj

It seems app is getting new features but is still limited in some other features when compared to MHR browser access. Hopefully it will get to parity on most features and will have new additional features soon. Over all very happy as I can access my information on the go via an app. Login is one other issue items as it keeps throwing me off every now and then and I have to reolink the app.
Developer Response 03/04/2024
Hi, please contact the 24/7 helpline at 1800 723 471 (Option 1) or email to MyHealthApp@digitalhealth.gov.au for assistance with the login issue you have raised so that the team can investigate your login issue.

New home screen functionality with quick links to symptom checker, health topics and helplines.

Version 26.1.15048

2 days ago

Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Usage Data
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

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Category
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Copyright

Developer Website

Privacy Policy

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