Just Cuts 4+

Can’t see the point of updating apps to only make the service worse! Check in which is acknowledged by text, but no indication on app for waiting time and no text or notification to say to go to salon! Waited 40 mins for a cut and had to walk away! Going downhill fast, but used to be an efficient service. Needs fixing

This used to be a great app, providing a countdown timer to when my appointment would be ready so I could get other chores done beforehand. Now the countdown timer no longer exists, so I have no idea when my appointment will be ready. The store policy/answering machine service for my usual salon don’t take phone calls and instead say to use the app to know when your appointment will be ready, which in longer does. Given Just Cuts don’t take specific time bookings, your only option is to take a place in the que and visit the salon to get an estimate on wait time and then wait or go back to your chores which is inefficient, disruptive, and a waste of time. I won’t be using Just Cuts anymore unless they bring back the que tracker. Uber and Dominos use trackers in their apps with great success. A shame when a business has a successful model and then destroys it.

My local store won’t acknowledge the app, they say they have no facilities to scan anything, they don’t know how the app works and say they basically know nothing about it. When I show them my ‘card’ number, they say they can’t do anything with it. When I signed up I had a $5 voucher, was told I can’t use it, even though another staff member said it popped up on their screen, the other staff member said they aren’t allowed to use it. I have been given a loyalty card instead, but if I don’t bring it I get a new one, now have about 5 cards and told they aren’t allowed to combine them so that’s a waste too. Pretty disappointing.