my NDIS 12+

my NDIS – simple claims

NATIONAL DISABILITY INSURANCE SCHEME

    • Free

Screenshots

Description

Keep track of your budget, manage your NDIS plan and claim quickly and easily.

The official my NDIS app lets you manage your NDIS plan on the go, from your iPhone.

The user-friendly, accessible app gives you a simple way to claim your NDIS supports.

Quickly check your balance and make a claim as soon as you get your support, wherever you are.

You can also save payees and favourite your frequent claims for quick and easy processing.

The my NDIS app has a secure and easy sign in and seamlessly connects to myGov.

Use the my NDIS app to:
• View and manage your plan or your child’s plan.
• View your budget and quickly see what’s left.
• Make, view and monitor your claims on the go.
• Favourite your frequent claims for quick and easy processing
• Safely save your receipts and claims.

If you are a child representative or nominee you can use the app to easily view your child or a participant’s plan goals, check budgets and make claims.

Made by the National Disability Insurance Agency (NDIA).

What’s New

Version 1.14

* A description of the support or service is required to make a claim
* General updates
* Bug fixes and accessibility improvements.

Ratings and Reviews

4.8 out of 5
5.8K Ratings

5.8K Ratings

MaraWasHere ,

Issues with favourites

I really loved using the app until the most recent set of updates. When creating a new claim, it now has a bullet list of options. It would be helpful if this defaulted to favourites instead of new. The favourites listed then only show the company name and no longer show the description. I have three therapists from the same company at the moment so I just have the company name listed three times and have to click on each one to figure out which to pick for the correct therapist. This allows for my expenditure to be grouped by therapy type, not just company. It’s frustrating to use now where before it was a lovely, smooth process. Otherwise the app itself is clean and easy to use and has been reliable with no issues. It would be great if the “review details” page included the name of the child so I could double check at that point that I am claiming against the correct account (I have two children with NDIS). But generally, great work guys! Keep it up!

Developer Response ,



Hi MaraWasHere. Thank you for your feedback as we are always looking to improve the app. Please note that we will be releasing an update to the app soon to include the description in the favourite claims list. We are also reviewing your other suggestions and will consider including these improvements in a future update. Thank you for your support.

LaurenAU84 ,

Something went wrong error is pointlessly vague.

Initially I had no problem with this app. I was able to upload my profile as a representative for my 6 year old and was told it was how I can use his consumables fund to claim purchases. When I first tried to use it I kept getting a ‘Something went wrong’ error with no explanation as to what exactly. Was there missing information? Did my receipt not upload? Nope, not telling. Just an infuriating graphic of a person looking confusedly at an electrical chord 😬. So, I leave it for a few days, try again today and I cannot get past a purple screen that just says ‘who are you representing? Nothing to click. I then decide that maybe I just need to re-upload the app. I do this, put in my details, go through everything, get the check mark, starts again. Ok… try again, get the check mark, says to sign in again. I really need this app to work and it just won’t. Now I have a $300 consumables receipt that I only have a few days to claim before his funding runs out. Will try calling the help-line but when the first thing you hear is ‘we are experiencing a high number of calls’ you know your going to be on the phone for hours 😔. No response to email query either. Oh yes! And that was also atrocious as well! I kept getting an error saying ‘postcode must only have numbers’ which it did, until finally it just seemed to go through after about 6 attempts!

Developer Response ,

Hi LaurenAU84, apologies for the experience you had with the my NDIS app and thanks for reporting it. If you keep having the same issue you can log it within the app by selecting “Let us know what you think” in the My Account section. You can also include a screenshot or the exact error message too. We can then reach out to directly to help you with this problem.

Sxquinn ,

Awesome experience

I have found the app to be a big improvement on the old portal claims process. Having the ability to upload a file and see it in my claim history has helped me to track my spending and reconcile transaction with my providers. I highly recommend any self managed participants to us this App.

App Privacy

The developer, NATIONAL DISABILITY INSURANCE SCHEME, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Health & Fitness
  • Location
  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics
  • Other Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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