App is great! reason I gave it a 4/5 stars is because of a few things. First it doesn’t support Face ID so I have to manually login in everytime I open the app which is annoying by especially when you’re getting a notification about a job you’re wanted to apply for but it takes so long to login that when you finally get into the app there’s already 5-10 applications to said job making your chances of getting the job unlike successful. Lately it has been logging me out every time I close the app and when opening it it tells me “access denied” but then I enter my login and I’m in🤷🏻‍♀️Another thing is the billing/invoices tab. Support workers should be able to have access to edit and or delete/cancel invoices after they’ve been submitted and/or sent for payment. Because we are human and sometimes mistakes happen and need to amend an invoice but can’t unless Mable does it from their end manually which if it’s during the weekend no one is able to help you until Mon because they don’t work in the weekend. Would be nice for these to be considered for a better app experience moving forward for users. Especially support workers. Other than those things I find using the app pretty easy even a non tech savvy person can navigate without any issues.

This app is a thinly veiled webpage. Often does not load, in fact, it has not loaded since the recent ‘update’. The app also denies me access to messages for no reason, and does not inform me of all messages. All messages have to accessed via the webpage. Payments have been withheld for excessive times, taking up to two weeks for a payments to be processed (which was only processed after a complaint to rude ‘help’ desk team). There is a number that does not work when it is called and directs your or the live chat, then when using the live chat you are greeted by the rudest and most arrogant people you could ever communicate with. On another occasion my client had been overcharged (a mistake on Mable’s behalf, after an hour of unnecessary back-and-forth with live chat team they called my client and harassed them on the phone). The app just cashes for no reason. None of my clients like the app, it is frustrating for them to use, unless a third-party does it for them. For whatever reason the calendar doesn’t display all of my appointments, despite a service agreement being in place with easy to follow dates. Important information, such as how to charge a cancellation fee is nowhere to be found (the prices for this should not be adding service notes, there was no service provided so this is misleading, this should have a seperate process for billing’s for clarity. Feedback is taken so poorly, I’m surprised this app is still available considering the incompetence shown by the team members I have had the misfortune of contacting.

Ever since I started with Mable many years ago, phone calls and messages from myself and countless other participants get ignored. We all offer feedback as to APP issues and potential fixes, all these issues would result in Mable making more money but issues are still ignored. Participants and workers use the app on their phone 95% of the time but ongoing issues are ignored = money lost When using the app on their phone participants cannot reach Mable, no chat, message, email, phone support when using app on the phone. This should be a priority Duty of Care for Mable. If we are abused, hurt by, stolen from or harassed by Mable applicants for positions there is nothing we can do via the app. You have to exit, google their number and hope you get through. Not good enough since we pay so much to use their platform. The 5 lucky button smashers who you are lucky enough to get to reply to a last minute job is horrendous and looses Mable so much money it’s ridiculous, why Mable doesn’t listen to us and change this is a wonder. The app allows the 1st five applicants ONLY to choose from. Problem is when those who apply are not qualified for your needs, eg no first aide. Male when female only is needed. Then applicants can cancel because they get other work after being given the last minute job by you, so you are left without support. This App is a lifeline to people w a disability and it really needs a huge overhaul to keep us safe. Please please Mable fix this App and use PWD as trials to ensure its features work for those it’s supposed to help, and you make Money from. Potential of app is huge but it’s only half working for us all.

I’ve been using the app for a year now- even spoke with some devs about some things early on- but I’m taking two stars because after doing my tax this year, I’ve realised that mable doesn’t compile any useful information for us, as providers, for tax. Each invoice has a commission of 10% taken from it- however, nowhere on my financial statement that mable sends at the EOFY will you find any information on that expense. What I’ve had to do is go thru EVERY SINGLE ONE of my invoices over the year- open each one, and write down the commission taken, then manually add them all. Also- our invoices (and expenses) aren’t compiled in any kind of downloadable format- they’re just presented in a weird table that’s also useless and inaccessible. Very angry and disappointed, as I’m still trying to manually add my 10% commissions together so I can amend my tax return. Still got a while to go before this app is actually smoothed out- that is a major major problem that I didn’t realise existed until I’ve had to lodge a tax return. Not happy.