App is great! reason I gave it a 4/5 stars is because of a few things. First it doesn’t support Face ID so I have to manually login in everytime I open the app which is annoying by especially when you’re getting a notification about a job you’re wanted to apply for but it takes so long to login that when you finally get into the app there’s already 5-10 applications to said job making your chances of getting the job unlike successful. Lately it has been logging me out every time I close the app and when opening it it tells me “access denied” but then I enter my login and I’m in🤷🏻‍♀️Another thing is the billing/invoices tab. Support workers should be able to have access to edit and or delete/cancel invoices after they’ve been submitted and/or sent for payment. Because we are human and sometimes mistakes happen and need to amend an invoice but can’t unless Mable does it from their end manually which if it’s during the weekend no one is able to help you until Mon because they don’t work in the weekend. Would be nice for these to be considered for a better app experience moving forward for users. Especially support workers. Other than those things I find using the app pretty easy even a non tech savvy person can navigate without any issues.

I’ve been using the app for a year now- even spoke with some devs about some things early on- but I’m taking two stars because after doing my tax this year, I’ve realised that mable doesn’t compile any useful information for us, as providers, for tax. Each invoice has a commission of 10% taken from it- however, nowhere on my financial statement that mable sends at the EOFY will you find any information on that expense. What I’ve had to do is go thru EVERY SINGLE ONE of my invoices over the year- open each one, and write down the commission taken, then manually add them all. Also- our invoices (and expenses) aren’t compiled in any kind of downloadable format- they’re just presented in a weird table that’s also useless and inaccessible. Very angry and disappointed, as I’m still trying to manually add my 10% commissions together so I can amend my tax return. Still got a while to go before this app is actually smoothed out- that is a major major problem that I didn’t realise existed until I’ve had to lodge a tax return. Not happy.

As a support worker I have found the platform easy to use , I have clients I have referred to Mable also who have found it easy to find workers. It’s a good way to get people in touch and cuts out a lot of the checking on references etc. It also takes care of the insurance and invoicing. I find as a worker it can be limiting in some ways, and of course you need to bare in mind to use your judgement when meeting a new worker or client, just because mable has verified some of the information you still need to have caution and use your judgement. The support team are prompt to answer any queries. It’s a good place to start out as a worker or a client to get connected.

This application is highly frustrating. I consistently encounter “an error occurred” messages daily. I receive notifications about messages, only to find my inbox empty upon checking. Refreshing the page yields the same error message. This issue persists even with the most recent version and regardless of whether I am connected to Wi-Fi or cellular data. Furthermore, the email functionality needs some work. When I receive an email with a job notification, I click on it, expecting to be redirected to the app. However, the job information is missing. Additionally, the call functionality is severely lacking. A potential client contacted me regarding a meet and greet, but I was completely unaware of their inquiry - I didn’t receive a notification of any kind. While I appreciate the services provided by Mable as an NDIS provider, this application presents significant challenges.