Better health means being better informed.

Our refreshed app makes it easier to log in and check your cover details, keep on top of your extras limits and waiting periods, and find your nearest Members' Choice provider.

You can also use the Medibank app to:

• Make a claim and track its processing and approval.
• Find your nearest Medibank store.
• Update your account details.
• Request and download tax documents

To use the updated App, you'll need to be a Medibank health insurance member. If you have Visitors Health Insurance, Working Visa Health Insurance or Overseas Student Health cover, you may not be able to use all the features.

What’s New

Version 4.12

We've been working hard at improving our app for you, making easier to keep track of your Live Better points. You can now:
• Get rewarded as an eligible Member with hospital or extras cover by enrolling in the Live Better programme
• View your Live Better points balance within the app
• Learn about the ways to earn Live a better points and rewards

Ratings and Reviews

4.7 out of 5
64.4K Ratings

64.4K Ratings

Jensmc ,


I suffer from panic disorder, and have 28 scripts to treat the anxiety and depression but I can only claim for my dexamphetamine and not my Alprazolam which is the only combination that works to treat my disorder.

It is less time consuming to take a photo of the receipt and upload it to an app such as NIB (who also covered all my scripts under $30 which is why I went back to NIB last time and now tempted to go back to them due to my regular prescriptions needed to manage my illness!

I find Medibank app too complex to use because most people getting prescription medication do not feel well enough to find the script number and I have several prescriptions from the one authorisation script so it’s confusing and hard work for my disorder. Plus I always got majority of money back from NIB. I have scripts here that NIB would have covered for me, and I’m disappointed Medibank don’t take mental illness and depression seriously enough. It’s very real and 1 in 3 people suffer from depression or anxiety (mostly both) so help us get well! Please?

Developer Response ,

Hi, I am really sorry to read of your disorder and my apologies for any inconvenience or difficulties that have been caused. Your feedback has been passed on to our I.T team who are working on providing a friendlier and more efficient App as a matter of priority. If you would like to send us an email with further details at we’d really like to help. Thanks, Dave

Tao2369 ,

Work out estimate

This is a great tool to work out but u should add in full view and In simple terms that rebate is based on NO waiting periods as I know I have WP for extractions so was shocked with estimate until I realised it’s an estimate only - any other person would not think of WP and book appt to be told after they have to pay it in full (not a good experience for cust.

Suggestion: Estimate should link to limit available (this will stop customers calling in for quote)

Where on app can we see where DPT is? Bad experience for cust to be told card rejected to have to call in to be told unfinancial - payment history states payments but not DPT 😀😀.

Developer Response ,

Hi Tao, thanks for your review and for the feedback you have provided. Sorry that your date paid to is not viewable and that it was not made clear that the estimate was based on waiting periods being completed. I have forwarded your feedback to our digital team who are working on providing a friendlier and more efficient App as a matter of priority. Thanks, Dave

gobbygobbygoojar ,

Could be better

While it’s certainly quicker and more convenient to use this app to make a claim compared to the old way, this app could be so much better.
I make the same pharmacy claim every single month for the same medication at the same pharmacy with a script from the same doctor and have done so for years. The only things that will change are the script numbers (every 6 months) and the price (every year or so), but every time I have to type in every detail which frustrates me as I’m always making mistakes and having to correct them.
I don’t understand why the app doesn’t keep a record of previous details and either auto-fill or at least have pop-up suggestions. I’m sure an older version of the app had this feature to some degree.
It would make this a 5 star app for me.

Developer Response ,

Hi there, thank you for taking the time to pass through your feedback. We are constantly working on the app, so we really appreciate your comments. I've passed this along to our developers for review. If there is anything else we can help you with, please feel free to email us at - Jade

App Privacy

The developer, Medibank Private Limited, has not provided details about its privacy practices and handling of data to Apple. For more information, see the developer's privacy policy.

No Details Provided

The developer will be required to provide privacy details when they submit their next app update.


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