Mercedes me AP 4+

I really like my car, but there is one problem that overshadows my satisfaction with it. The front panel has cracks in the coating. At what it is clear that these cracks are from overheating in the sun or an error in the coating of the wooden panel. I'm negotiating with the dealer where I bought it. He is trying to convince me that these are natural cracks from a wooden coating. I know what pattern should be from the coating, these cracks are clearly not factory, but most likely obtained by overheating the interior. I don’t want to change the car, I want exactly it, but so that the Mercedes company eliminates this trouble, since the car is still under the Mercedes warranty for 4.5 years. Thanks for understanding.

Hi there Live13, for this type of question we would ask you to call our Mercedes-Benz Australia customer service colleagues who can look into this for you. They can be reached via 📞1300 762 718 or via the following link http://mb4.me/qqgbHpNS/ and we are sure they will be able to assist. Many thanks for the app review and all the best wishes.

This app really has the potential to be very useful to many Mercedes owners. Its user friendly and has great functionality (when it works). Only problem is that it consistently doesn’t work. For the first few months of use it worked amazingly, then it just decided to one day not sync. Currently my car has all these warnings showing up, like my bonet, windows and boot being open, low car battery and more. All of which are not true. I can’t use the app to unlock or lock my car because it just won’t sync up. Needless to say the usual advice or restarting the app, updating my phone and disconnecting the car and reconnecting it to the app and all the bull advice that the help centre have given does not work. Recently got my car serviced as well by a Mercedes dealership, and they advised (after all their checks) that there was nothing they could do and it was an app problem. Problems like this really take the luxury out of Mercedes. Very disappointing to spend all that money and can’t even get an app to work.

Hi there, we are very sorry to read of the issues you have experienced with the app. Our Mercedes me colleagues are the ones who can assist if there are app performance issues as they have your vehicle/personal details. If needed, they can also contact our development colleagues for them to investigate any app performance topics. They can always be reached via the in-app contact function, 📞1300 762 718 * 24/7 (*free from landlines, charges from mobile phones may vary) http://mb4.me/7hRKXDwr/ or 📩 me-connect.aus@cac.mercedes-benz.com/ Kind regards.

Update:
App developer fixed the issue 👍 not sure they were already working on it or my feedback helped but I’m sure other iPhone users are relieved as well.

iPhone users have been globally affected by the recent change in Google maps link which is now unrecognized by Mercedes Me, so users can’t send the destination to Mercedes from Google maps. Support from MMe app is dismal, sending nonsensical templates over and over again and don’t address the issue. There’s a thread on Google about this issue, if developer wants to improve the user experience.

Thanks for confirmation all is now working for you skflwof, we’re glad to hear it. All the best and have a great day. 👏