MILKRUN 4+

MILKRUN

I had a really hard day yesterday and didn’t get to get my groceries from shopping. Came home, had a cuppa and breathing session. Tried to get milkrun app but my brain didn’t cooperate, called up and had a great guy guide me step by step to install app, organise my payment cards to phone and helped with starting my order. Excellent customer service! Thankfully! I actually ended up getting most of my needs and some great specials. More than I thought I could. Delivered to my door in 42mins , it was after 5pm and I was sure it would take an while due to time of day but 41 mins… dingdong!
All packed carefully especially my bread which I am fussy about. Highly recommend Milkrun and will be using them regularly now and avoiding the hassle of supermarket shopping with the grandkids in tow!
Happy Shopping. Thanks Milkrun.
Happy Yiayia

Developer Response ,

Wow, Yiayia,
Thank you so much for taking the time to leave a review.
Your experience warms our hearts and we're so glad we could assist you through a challenging day.
Kudos to our team for the stellar support and welcome to the MILKRUN family. 💙

Terrible app and company service

Okay, milkrun delivered my order to the wrong address and even had the nerve to send me a confirmation photo from the wrong house! This resulted in me losing a $75 order which frankly I can’t afford in this economy (I don’t know many who can) I was unable to contact the delivery person via the app to let them know (call wouldn’t go through) and the pre-generated messages were irrelevant and answered by an AI. After selecting a pre-generated option in lieu of making a complaint I was emailed a $10 coupon on my next order over $50. Once I replied and requested a refund I have been ignored ever since. I will be deleting the app and advising every single person I know to avoid it. I never write reviews or make complaints because usually I can just explain it away as someone having a bad day or a business being busy. But the complete removal of the ability to lodge a complaint, the disdain for both customers and workers is a real kick in the guts. I’m still subscribed to their mailing list despite multiple attempts to unsubscribe! So “Dave” the “CEO of milkrun”, stop emailing me and give me back my $75.

First time using it

I have to say the fact that I was able to use a free delivery because I was not bothered leaving the house that day I used milk run was pretty good if you follow the app you can see your shopping get done and it Tracks on how your shopping is coming along it even said it might be delayed but that’s ok it saved me time while I was studying leaving the house and coming back again I found it convenient and definitely will use again. I didn’t have wait for a time slot at all! I got my delivery within two hours. It even gives you the name
Of your delivery milk run person and you can also let them know you want it left on the door.