My Medibank 17+

Today I rang to speak to an operator. I had changed my password a couple weeks ago, however I could not log into my online account. In frustration with myself I rang Medibank. Unfortunately my sound was turned down on my phone and I did not quite hear the young lady’s name. The young Lady went beyond with her service to help resolve my issue. A very long phone call. The young Lady was contacting your IT area to see what they could do. Unfortunately the call disconnected. As I was driving I could not ring back & was going to a Dr’s appointment. Tonight I tried again to log in and with great success achieved my goal. I would like if somehow the young Lady can be identified and my sincere pleasure and thanks passed onto her for her assistance. I am sure many Staff could learn from her Customer Service.
A very happy Member
Cheryl Clark 😊😊

Hi Cheryl and thanks for letting us know about your experience, we are very glad to read that you can now access the app. We can certainly get your feedback passed on. Are you able to please send us an email to mobile.feedback@medibank.com.au with your membership details so that we can see who it was you spoke with and we can pass the feedback on to their manager. Thanks, -Ane

I suffer from panic disorder, and have 28 scripts to treat the anxiety and depression but I can only claim for my dexamphetamine and not my Alprazolam which is the only combination that works to treat my disorder.

It is less time consuming to take a photo of the receipt and upload it to an app such as NIB (who also covered all my scripts under $30 which is why I went back to NIB last time and now tempted to go back to them due to my regular prescriptions needed to manage my illness!

I find Medibank app too complex to use because most people getting prescription medication do not feel well enough to find the script number and I have several prescriptions from the one authorisation script so it’s confusing and hard work for my disorder. Plus I always got majority of money back from NIB. I have scripts here that NIB would have covered for me, and I’m disappointed Medibank don’t take mental illness and depression seriously enough. It’s very real and 1 in 3 people suffer from depression or anxiety (mostly both) so help us get well! Please?

Hi, I am really sorry to read of your disorder and my apologies for any inconvenience or difficulties that have been caused. Your feedback has been passed on to our I.T team who are working on providing a friendlier and more efficient App as a matter of priority. If you would like to send us an email with further details at mobile.feedback@medibank.com.au we’d really like to help. Thanks, Dave

I wanted to put a zero rating but l had to give you one ! How many times do l have to give you my updated card number. Firstly the recording said l didn’t have to update my card it would automatically be taken out. That didn’t happen so now l’ve rung 3 times to do so & it still isn’t working. I’m a priority member & l can’t get a person just ridiculous recordings that don’t allow you to speak to a person. The one time a person did answer me was David gave him my details & guess what still not working. I was on the phone today for 40 minutes lm so glad lm a priority member, Debra
It just keeps getting better now l have to put in a nickname tried 10 different ones

Hi there, thank you for reaching out to us. We're sorry to hear of the experience you've had when trying to update your credit card number. Please email us at mobile.feedback@medibank.com.au and we can assist. - Grace