myGovID 4+
Australian Government
Australian Taxation Office
-
- Free
iPhone Screenshots
Description
myGovID is the Australian Government’s digital identity app that allows you to prove who you are and sign in to participating government online services.
The myGovID app is different to myGov. You can use the myGovID app to sign in to your myGov account.
Set up your myGovID in three easy steps:
1. Download the myGovID app
2. Enter your details – including your full name, date of birth and a personal email address that only you have access to.
3. Verify your identity to increase your identity strength. There are three identity strengths – Basic, Standard or Strong. Increasing your identity strengths allows you to access more services and better protects your identity.
Increase your identity strength by verifying your Australian identity documents, like your passport, driver’s licence and Medicare card. These documents are checked against existing government records. You can also choose to verify you photo, this is a one-off face verification check, to further increase your identity strength. The app scans your face to check that you’re a real person, the right person and verifying in real time.
You need to be 15 years or older to set up a myGovID. However, age restrictions may also apply to use some government online services. To find out if you’re eligible to use a particular service, check its terms of use.
Your personal information won’t be shared without your permission - putting you in control. myGovID is accredited under the Australian Trusted Digital Identity Framework which strictly controls how your identity data is collected, stored and used. It uses encryption technology as well as the security features in your device, such as fingerprint, face and password. This is to protect your identity and help prevent other people accessing your information.
Your myGovID is unique to you – don’t share it with others.
If you need help or more information visit www.myGovID.gov.au
What’s New
Version 1.16.1
• Improved performance, stability and user experience.
Find out more and provide your feedback at www.mygovid.gov.au/feedback
Ratings and Reviews
Email address is more powerful than actual ID
I can’t believe an government app and service claims to make connection to government online services quicker and faster, but actually makes it harder and confusing everyone to get connected. I signed up, and verified all my details to get to highest level. And changed phone, after a long time not using the app, open the app, all gone and just like everyone else left their feedback here, I got frustrated with the app for not able to verify my ID due to I previously verified the same ID with a different email. I tried a few time with a few of my regular emails, but no luck. I think this is stupid, you make it hard for pple to use this service over a email address. How is it possible that an changeable email address can have this much affect or overpower my actual IDs. All IDs and docs to be verified are government issued, I can’t just change it as I please, but I can change my email addresses easily. To have my IDs bounded to an email address is so stupid. Who ever come up with this idea, should be fired, and not to work in government jobs any more. You’re dragging everyone down, you should be making things process faster and easier, not harder and more frustrating. Unbelievable, this is developed country guys, be better. Apple should have negative ratings btw
Terrible app and customer support
If I could give less than 1 star I would. So trying to upload passport and drivers licence would just leave the app loading for ages. After maybe 20 mins it finally said it had timed out. This happened for both my passport and license. Even after timing out, the app showed that I had uploaded them. Although this resulted in my name
Being incorrect in the app. Which should of been verified by my passport and license? After I linked this to myGov it then replaced my name in myGov with the incorrect one, now making me unable to link new services to myGov. I called the myGovID help line and they seemed uninterested in actually helping, instead kept asking why was I installing myGovID. Eventually his suggestion was to delete the app and try creating a new account, even though it clearly says in the app that you can’t do that. Also trying the regular mygov support to get them to fix the name irregularities they were equally unhelpful and told me to contact the ato to have them update my name in their data systems. Even though my name is correct with the ATO. Overall don’t waste your time on this app. Maybe in 10 years they might have got something partially working.
Developer Response ,
Hi, we'd like to look into this further for you. Can you please send an email to 'support@mygovid.gov.au' with your details including a contact number and a preferred time for us to contact you during business hours.
Worst app ever
I had a mygov account which i used last year during the pandemic. All of a sudden i need to make a new one?? Im so confused and frustrated.
I made a “new” account with the same email etc i used last year but trying to upload proof of identity documents is a nightmare!! I uploaded my licence, seemed to be no trouble there. Then i uploaded my passport - i waited for the loading screen for 15 minutes and still nothing. So i closed the app to start again. Now i cant find any of the documents i need to click on to upload but still saying i dont have enough proof of identity. Then i made the huge mistake of clicking “refresh the app”.. now i have to create another account again!!! There is no button to simply log back in only to “create an account”. Why is this? I have never seen an app where you literally have to keep creating an account even though an email address already exists with my information and password in your system. There is no log in button?? Technically the mygovid app already has two accounts of mine. One from last year and one from 2 days ago. Am i honestly supposed to create a third account?!
Developer Response ,
Hi, myGovID is different to myGov, myGovID is your digital identity which makes it easier to prove who you are online - it's like the 100 point ID check but on your smart device. Use your myGovID to log in to selected government online services. You are able to access your myGov account without the need for a myGovID. As you have already created your myGovID in the past all you need to do to regain access is to enter your details the same way you did when you created your account originally, this includes your original email address and the same documents. For a list of services visit https://www.mygovid.gov.au/what-can-i-use-it-for
App Privacy
The developer, Australian Taxation Office, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
- Usage Data
- Sensitive Info
- Diagnostics
- Other Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- Australian Taxation Office
- Size
- 130.2 MB
- Category
- Productivity
- Compatibility
-
- iPhone
- Requires iOS 10.0 or later.
- iPod touch
- Requires iOS 10.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English
- Age Rating
- 4+
- Copyright
- © Commonwealth of Australia
- Price
- Free