MyMATE 17+

Minimalist in design and function

The App provides minimum information which to be fair is probably all that the average user needs. It provides your services information, allows you to update payment details (haven’t had the need to use this) and has a useful help section.

For me, the downside is in the lack of data usage information provided. It’s actually blank so I’m not sure what point having this feature actually serves. Hopefully it’s an error that can be sorted through an update.

Developer Response ,

Hi, thanks for your feedback.

We can confirm mobile services information is available and we are working on providing information readily available for internet services.

Please email us at support@letsbetmates.com.au if you require more information regarding your services with us.

No complaints here.

UPDATE:

A short while, I took the bait of $1 to join Mate. Left Optus and soon after - you gave me 30 days notice and put up my plan by 25% in one hit. I feel a bit cheated/scammed. So you don’t deserve this praise in the previous review.

Sick of Optus and Telstra? Just join Mate! I did, and although the app is extremely basic, I’d rather that, than the flashy Optus app which does everything (and annoyingly) more - but you pay for that in other ways. Don’t even mention the annoying chat they built into it 🤦🏼‍♂️ Both Telstra and Optus are synonymous with poor service and high prices, right? So even if you don’t like Mate’s service - it’s STILL a no-brainer who to go with. That aside, the $20 plan I’m testing out works equally as well as the Optus $60 plan I left (after leaving Telstra). I use the Mate app once a month, maybe twice - and it’s easier/quicker than logging into the browser version. What do you want for $20? Curious 🧐…to all the people who want a slick GUI and more - why does the app have to be anything more than it is? There are NO annoying ads, NO sales pitches/upgrades - all the things the others have (and I personally hate). Bloated apps with the intent to upsell. Wake up. Thumbs up Mate 👍🏻

Developer Response ,

Hi stevieboy777, thank you so much for this amazing feedback. We are glad to hear you are happy with your MATE service and the myMATE app. For reference, you can also quickly check your data usage by dialling *159# and then pressing SEND/CALL. If we can assist you with anything please get in touch with our support team via phone 13 14 13, Live Chat or via email at support@letsbemates.com.au. Regards, The MATE team.

Room for improvement

All remarks refer to mobile data usage:
1. The table form of daily usage is accurate but the graph form has gratuitously reversed the chronology of actual usage. The chronological sequence is right to left instead of left to right!
2. The calendar month label refers to the date of your billing cycle … so if your billing cycle is the 6th of each month then the “month” of January is displaying usage for 26 days of _December_ and just 5 days of January … in reverse chronological order.
A more meaningful and equally brief label (for this example) would be “Dec-Jan”.
3. The databank balance is not displayed in numeric form. Neither is databank usage displayed - even if that usage is zero.
4. The graphic (pie/ring-chart) shading for databank (balance? usage?) is either inaccurate or is attempting to display some counterintuitive usage information that is not very helpful.
5. The smoothing function used for the graphical display is probably necessary (for at-one-glance visibility) but it does make reconciling the numeric data against graphed data difficult.
6. There is no differentiation made between downloaded data and uploaded data. Quite probably this is a Telstra limitation and nothing the App can do will change this.

enjoy!