MyMATE 17+

Mate Australia Pty. Ltd.

Designed for iPhone

    • 1.5 • 58 Ratings
    • Free

iPhone Screenshots

Description

Choose a provider you can trust like a MATE!

Australia's best internet and mobile service provider now has an app!

myMATE makes it simple to monitor and manage all of your MATE internet and mobile services. Features at launch include:

- See all of your active MATE plans
- Check your data usage (internet and mobile) and reset dates
- Update your account payment details
- Check for current outages/network status
- Activate a MATE mobile SIM
- Contact our support team

In the coming months, we will be working hard to expand the features available within myMATE to include adding new services, change your plan(s), relocate an existing service, request a payment extension and much, much more!

What’s New

Version 1.2.11

Bug fixes and production enhancements

Ratings and Reviews

1.5 out of 5
58 Ratings

58 Ratings

Docker Bhoy ,

Minimalist in design and function

The App provides minimum information which to be fair is probably all that the average user needs. It provides your services information, allows you to update payment details (haven’t had the need to use this) and has a useful help section.

For me, the downside is in the lack of data usage information provided. It’s actually blank so I’m not sure what point having this feature actually serves. Hopefully it’s an error that can be sorted through an update.

Developer Response ,

Hi, thanks for your feedback.

We can confirm mobile services information is available and we are working on providing information readily available for internet services.

Please email us at support@letsbetmates.com.au if you require more information regarding your services with us.

james32511 ,

Constant crashing & poor design

The app is extremely basic with limited functionality, especially when in comparison to other apps provided by other internet companies.

Making payment can be borderline impossible with the frequency of the app crashing, with some features completely inaccessible due to the apps bugs. It’s becoming apparent that the app is pointless as it provides no useful function. You can’t even update your payment details as the app will never remember your new details and consistently switch back to the original payment details selected when first signing up.

Overall, in its current state, it’s frustratingly unusable

Developer Response ,

Hi, thanks for your feedback. We will definitely be adding features and improving the app over time. Currently, we have withheld any upgrades and put our focus on our self care portal on our website which can do all of the things you have requested. Email our support team on support@letsbemates.com.au to get your login details if you don't already have them.

Mike 4879 ,

Help desk useless

They do have Aussie staff and their rates are good. but they are in desperate need of training. Nice people (with the exception of Adam, he was aggressive and rude) that can’t help, or even grasp an issue , is in the end useless.
Specific issues:
- lack of bandwidth during busy times. Totally frustrating watching the Australian open Tennis finals, and have the picture freeze the moment Kyrgios serves time and again!
- allowing you to upgrade your plan to speed that, when tested, can’t be provided by the NBN!
- and when you change back, they charge you fully for both plans!! Hmm mate, definitely not my mate! I will research and change.

Developer Response ,

Hi, thanks for your feedback.

We are sorry to hear this and have passed this on accordingly. For technical support, it would be best to email us at support@letsbemates.com.au

App Privacy

The developer, Mate Australia Pty. Ltd., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.

Data Not Collected

The developer does not collect any data from this app.

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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