MyMATE 17+

The App provides minimum information which to be fair is probably all that the average user needs. It provides your services information, allows you to update payment details (haven’t had the need to use this) and has a useful help section.

For me, the downside is in the lack of data usage information provided. It’s actually blank so I’m not sure what point having this feature actually serves. Hopefully it’s an error that can be sorted through an update.

Hi, thanks for your feedback.

We can confirm mobile services information is available and we are working on providing information readily available for internet services.

Please email us at support@letsbetmates.com.au if you require more information regarding your services with us.

UPDATE:

A short while, I took the bait of $1 to join Mate. Left Optus and soon after - you gave me 30 days notice and put up my plan by 25% in one hit. I feel a bit cheated/scammed. So you don’t deserve this praise in the previous review.

Sick of Optus and Telstra? Just join Mate! I did, and although the app is extremely basic, I’d rather that, than the flashy Optus app which does everything (and annoyingly) more - but you pay for that in other ways. Don’t even mention the annoying chat they built into it 🤦🏼‍♂️ Both Telstra and Optus are synonymous with poor service and high prices, right? So even if you don’t like Mate’s service - it’s STILL a no-brainer who to go with. That aside, the $20 plan I’m testing out works equally as well as the Optus $60 plan I left (after leaving Telstra). I use the Mate app once a month, maybe twice - and it’s easier/quicker than logging into the browser version. What do you want for $20? Curious 🧐…to all the people who want a slick GUI and more - why does the app have to be anything more than it is? There are NO annoying ads, NO sales pitches/upgrades - all the things the others have (and I personally hate). Bloated apps with the intent to upsell. Wake up. Thumbs up Mate 👍🏻

Hi stevieboy777, thank you so much for this amazing feedback. We are glad to hear you are happy with your MATE service and the myMATE app. For reference, you can also quickly check your data usage by dialling *159# and then pressing SEND/CALL. If we can assist you with anything please get in touch with our support team via phone 13 14 13, Live Chat or via email at support@letsbemates.com.au. Regards, The MATE team.

The app is extremely basic with limited functionality, especially when in comparison to other apps provided by other internet companies.

Making payment can be borderline impossible with the frequency of the app crashing, with some features completely inaccessible due to the apps bugs. It’s becoming apparent that the app is pointless as it provides no useful function. You can’t even update your payment details as the app will never remember your new details and consistently switch back to the original payment details selected when first signing up.

Overall, in its current state, it’s frustratingly unusable

Hi, thanks for your feedback. We will definitely be adding features and improving the app over time. Currently, we have withheld any upgrades and put our focus on our self care portal on our website which can do all of the things you have requested. Email our support team on support@letsbemates.com.au to get your login details if you don't already have them.