PEXA Key

Name: PEXA Key
Rating: 3.9 (1546 reviews)
Author: Property Exchange Australia Ltd.

Lifestyle

Free

1.5K Ratings
Ages

4+
Years
Category

Lifestyle
Developer

Property Exchange Australia Ltd.
Language

EN
English
Size

117.5
MB

PEXA Key is a free app designed to help you settle securely by protecting you against fraud and data entry mishaps. The app will help you: • Securely action key tasks sent by your property lawyer or conveyancer. • Safely send sensitive bank details to your representative. • Use our planning your move checklist to help organise your move. • Use our postal address checklist to assist with your move • Protect your account details with our Secure Communications Guarantee

Ratings & Reviews

3.9

out of 5

1.5K Ratings

App itself is fine, but PEXA needs to mandate information supply
15/08/2024

Syvergy
The app itself seems fine, but it was absolutely pointless during our settlement process. No information was supplied to it, and our conveyancer didn’t use it for bank details, so it was completely pointless.It did alert us when settlement was complete, which was ok, but PEXA really need to make certain information compulsory to be supplied so we actually know what is going on. Otherwise this app has absolutely no purpose to most users.
App itself is fine, but PEXA needs to mandate information supply
15/08/2024

Syvergy

The app itself seems fine, but it was absolutely pointless during our settlement process. No information was supplied to it, and our conveyancer didn’t use it for bank details, so it was completely pointless.It did alert us when settlement was complete, which was ok, but PEXA really need to make certain information compulsory to be supplied so we actually know what is going on. Otherwise this app has absolutely no purpose to most users.
Couldn’t print terms, couldn’t log out
18/12/2020

AJ Dragonzzz
First problem: Couldn’t print terms and conditions of use required to be accepted to use the app. I left feedback that should have ‘email me terms and conditions’ option like Apple. No way to see how to copy save / print select all from my phone. I have to agree but can’t get a copy of what I have agreed to. T&Cs are available within the App, but still no print / send option.Second problem: Went to log out, but after clicking logout taken straight back to login screen and prompt to enter PIN number. So a circuitous bug / error.My feedback was this logout error not what I would expect from a property transfer app used by lawyers in Australia ostensibly to protect and build trust in property transfers. A logout error I would expect to see on a cheap build app. This error reduces my trust in the platform.

Developer Response
Hello AJ, thank you for sharing your feedback on the PEXA Key app. We sincerely appreciate your feedback as it helps us continuously improve.Please see the terms and conditions as a PDF document available on the PEXA website here: https://community.pexa.com.au/nvfdb67842/attachments/nvfdb67842/UsingPexaDayByDay/928/7/PEXA%20Key%20-%20Terms%20and%20Conditions%202%20June%202020.pdfHappy holidays and happy new year!
Couldn’t print terms, couldn’t log out
18/12/2020

AJ Dragonzzz

First problem: Couldn’t print terms and conditions of use required to be accepted to use the app. I left feedback that should have ‘email me terms and conditions’ option like Apple. No way to see how to copy save / print select all from my phone. I have to agree but can’t get a copy of what I have agreed to. T&Cs are available within the App, but still no print / send option.Second problem: Went to log out, but after clicking logout taken straight back to login screen and prompt to enter PIN number. So a circuitous bug / error.My feedback was this logout error not what I would expect from a property transfer app used by lawyers in Australia ostensibly to protect and build trust in property transfers. A logout error I would expect to see on a cheap build app. This error reduces my trust in the platform.
Developer Response 24/12/2020
Hello AJ, thank you for sharing your feedback on the PEXA Key app. We sincerely appreciate your feedback as it helps us continuously improve.Please see the terms and conditions as a PDF document available on the PEXA website here: https://community.pexa.com.au/nvfdb67842/attachments/nvfdb67842/UsingPexaDayByDay/928/7/PEXA%20Key%20-%20Terms%20and%20Conditions%202%20June%202020.pdfHappy holidays and happy new year!
I don’t see the point
30/11/2021

sjwentzki
This app is fine, as an app, but it doesn’t really do much during the process of sale. It seems like just another charge to vendors and purchasers.It didn’t help me to see what my conveyancer was actually doing to earn their money, and in fact, they (said conveyancer) seemed pretty hopeless at keeping on top of what was happening. They even sent a request for the deposit to be transferred months after it was already done, and then asked me for a hard copy of my title after already charging me twice for a digital copy. Perhaps something like this app could do better to keep all communication more streamlined, documents at hand and processes more coherent. PEXA key definitely has potential but I found it utterly useless. It’s a redundant system that is over administration and doesn’t add anything to the process of selling a house. Again, useless.
I don’t see the point
30/11/2021

sjwentzki

This app is fine, as an app, but it doesn’t really do much during the process of sale. It seems like just another charge to vendors and purchasers.It didn’t help me to see what my conveyancer was actually doing to earn their money, and in fact, they (said conveyancer) seemed pretty hopeless at keeping on top of what was happening. They even sent a request for the deposit to be transferred months after it was already done, and then asked me for a hard copy of my title after already charging me twice for a digital copy. Perhaps something like this app could do better to keep all communication more streamlined, documents at hand and processes more coherent. PEXA key definitely has potential but I found it utterly useless. It’s a redundant system that is over administration and doesn’t add anything to the process of selling a house. Again, useless.
A solution looking for a problem 🤦‍♂️
19/12/2022

Dave-oh
EDIT: To address your response - we live in Australia, it’s 100% safe to share your bank account details here (and you’re well aware of this). Framing this as the purpose of this app is straight up misleading and deceptive. I wouldn’t have to switch off your dodgy marketing offers if I hadn’t been tricked into installing this in the first place. This app shouldn’t exist. It’s exploitative. ———————————————————————————ORIGINAL: As others have pointed out, this app only exists to try and sell you 3rd party services, and capitalise on the fact that PEXA is involved in the settlement process. Waste of my attention. There’s nothing this app does that couldn’t be done more securely and reliably through direct communication with my conveyancer. All positive reviews here seem highly dubious.

Developer Response
Hi Dave, PEXA Key is a secure channel for communicating account details with your conveyancer or lawyer. It ensures that your confidential information isn’t intercepted by cyber criminals, and keeps your transaction safe. You may see third party offers related to your upcoming move in the app, but you can switch these off at any time from the profile screen.
A solution looking for a problem 🤦‍♂️
19/12/2022

Dave-oh

EDIT: To address your response - we live in Australia, it’s 100% safe to share your bank account details here (and you’re well aware of this). Framing this as the purpose of this app is straight up misleading and deceptive. I wouldn’t have to switch off your dodgy marketing offers if I hadn’t been tricked into installing this in the first place. This app shouldn’t exist. It’s exploitative. ———————————————————————————ORIGINAL: As others have pointed out, this app only exists to try and sell you 3rd party services, and capitalise on the fact that PEXA is involved in the settlement process. Waste of my attention. There’s nothing this app does that couldn’t be done more securely and reliably through direct communication with my conveyancer. All positive reviews here seem highly dubious.
Developer Response 19/12/2022
Hi Dave, PEXA Key is a secure channel for communicating account details with your conveyancer or lawyer. It ensures that your confidential information isn’t intercepted by cyber criminals, and keeps your transaction safe. You may see third party offers related to your upcoming move in the app, but you can switch these off at any time from the profile screen.

The latest update includes performance improvements and minor bug fixes. We are always keen to improve, so please send any feedback through to feedback.key@pexa.com.au

Version 5.5.0

26 July

Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller
Size
Category
Compatibility
Languages
Age Classification
Copyright

Developer Website

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