I called a cab using the app and immediately was assigned a driver. But after waiting 5 minutes I could see he hadn’t moved on the map so I called him through the app. Took him (“Ahmed”) ages to pick up and when he did I could hear from the other voices that we was in a house, not on his way to me. I asked him about it and he said “it’s only been 5 minutes and you’re already complaining? Get another driver”. Can’t believe the level of rudeness and lack of any care that I was in a rush and was paying him for a service. Worst part: there’s not even any way to give feedback in the app about either the driver or the experience. I wish I could continue to support independent taxis but I’ll never use Silvertop again.

I have been resilient in trying to support taxis.I have been a customer of silver top for well over 30 years. But it has come to an end. I try and try again and just put up with the bad service. The app cant find a taxi or the most prominent issue is the driver accepts the booking and either drives in the opposite direction or doesn’t move for 15 minutes. It’s happened the last 3 times. Then ST has the cheek to threaten me for cancelling too many times! At least uber asks me why I am cancelling to reprimand the driver. No, with ST its always the customer at fault. After 30 years, I regrettably have to go to uber and cant support local. You did this to me! Just like everyone else moving on. Goodbye forever.

I booked at taxi hours in advance through this app, and it never showed up. The app simply gave me the message ‘we were unable to find a taxi in your area’ HOURS after I’d booked it. Surely a taxi could have been arranged? Or at least a text message or notification saying a taxi wouldn’t be available at least an hour before this rude and abrupt message? If they’d at least done me that courtesy, it would have saved me a lot of stress finding an alternative option. Obviously not, as Silver Top clearly doesn’t care about its customers. Absolutely appalling, I will never use this service again and I will strongly recommend that no one else uses it.

We are most impressed with the quality of service provided by Silver Top. Immaculate vehicle, prompt arrival, enjoyable conversation with expert driver and outstanding after sales service both from driver and administration staff. My wife left a valuable scarf in the cab and it was promptly returned to us by the excellent and courteous driver, who was more than happy to go out of his way to return same to us at home. What more could a customer wish for. Many thanks. Joan and John.