Smart Mini 4+

I started using the Smart Mini because it has a lower surcharge compared to other readers. However, every morning, I encounter payment errors, which forces me to apologize to my clients when their payments don't go through. The reader either logs me out or fails to pair with my device. This is my second reader, as I had to replace the first one. I am very disappointed and will be switching back to a reader from another company.

CBA banking is very slick. The Smartmini card reader, generally speaking, works very well. The PoS experience is very good. I’ve found out that by inserting the card, Cheque, Savings or Credit can be selected as opposed to the tap option which is just Credit. However, where is the history of all transactions? Maybe not all transactions but certainly the last week or so. Only transactions for the current day are shown. I would like to go back at least over the last month. I’m also having intermittent problems having to re-register the terminal and/or restart the Smart mini App. The App and therefore the experience could be so much better. Come on CBA. Make it happen.

The app always randomly logs me out, out of no where. Sometimes it just decides to not work and will not connect. It always take ages to connect. Always disconnects itself. I had it replaced and it’s still doing the same thing. Very unreliable app and product unfortunately. It’s not a one off thing. It’s most days. There has been multiple times where it says error, declines, asks clients to insert or try again, and double charges them! I also wish the transaction history was more clear and easy to use. I didn’t even realise I double charged someone until that night when I got the notification, and to make it way more embarrassing I also asked her to transfer me the money because it didn’t go through. So I almost triple charged a client!