CommBank 4+

The app is great and the internet banking is great but sometimes people still need to visit a branch. The disappearance of so many suburban branches is very frustrating and having to drive some distance to find a branch is disappointing from one of Australia’s biggest banks. Recently I drove to a branch some distance away from where I live, only to find it had different opening hours in the school holidays - as in - it was shut for a large period over the school holidays (Floreat WA) . Absolutely ridiculous. There were lots of people ( especially senior citizens) who were walking up to the bank to go in, discovered it was closed, and then we’re very annoyed and frustrated it was closed for the school holidays when all the other shops in the centre were open as per usual. It’s really poor CBA. Stop penny pinching - we all know you make a massive profit every year - we know how much your executives get paid - start providing ALL of your customers with the service they can reasonably expect.

Infuriating experience just trying to open a daily transaction account. Hours of wasted time. Literally THE WORST CUSTOMER SERVICE EXPERIENCE OF MY LIFE. Pathetic, look back through my recent and downright increasingly frustrating interactions with CBA and ask yourselves why I’m leaving. Pick up the phone within two seconds because you third party that- get transferred to the wrong people after waiting an hour to speak to someone at CBA. Infuriating, shows you don’t value customer interactions at a basic level. Three branch visits to activate a simple joint daily transactions account. I left ten years ago due to what was found to be true of you in the royal commission- you compensated me after years (and legally being forced to), that experience was okay, started a joint commsec account and that was smooth. Reached a point of thinking “maybe they’ve changed” and decided to start a joint daily account. Your C. S staff need to be retrained, and your C.S practices need to be totally overhauled. We were stonewalled from branch to phone level. Staff rushing us through without result, phone staff culture is disgusting in most cases (shout out to Adrian? And Cameron, only reason I persisted- Simon is the reason I have finally decided banking with you is a lost cause). Bye CBA, you monumental waste of time.

I was caught out where I had very poor connection for downloading and my actual phone capacity at its max limit thanks to background updating of podcasts “that’s another problem”, all while I was travelling interstate, I couldn’t download anything and even if I did, it would work cause I had no space on the phone.
And so I couldn’t transfer money between my accounts, and right when I needed to or unlock my card in orderer to use it,
It’s super irritating when developers force the update for the use, I understand that it will somehow always comeback to some security update that never seem to have been an issue previously, but if I had a reminder stating that a critical app update is now available, I would 100% download it WHEN I can,
The browser based access was super slow on my slow to non connection due to the encryption so lucky for me I had funds with a different bank that I was able to access and save the day, talk about going back to cash instead “which now I’ll be doing”, it’s the only sure way.
Fruit for thoughts.