Welcome to Australia’s best banking app^ 16 years in a row. Join 9 million people in Australia using the CommBank app.
There’s so much to love:
Bank on the go
• Transfer money, pay bills and check your balance in real-time – all from the convenience of your phone
• Make fast payments to a PayID (1), account number or BPAY®
Get more with CommBank Yello (2)
• Access benefits, cashbacks and discounts in the CommBank app with CommBank Yello - our customer recognition program
Discover smarter banking
• Track your spending, manage bills, set savings goals (3) and more with Money plan
Access the latest security features
• Verify calls from CommBank with CallerCheck (4)
• Delete cards from digital wallets if you lose your device
• Avoid billing scams & mistaken payments with NameCheck
Get 24/7 support
• Get instant help from our virtual assistant Ceba or connect with a specialist who will message you back
Access flight & hotel offers
• Discover Travel Booking provided by Hopper
• CommBank Yello Homeowner & Everyday plus customers get 10% back on all flight & hotel bookings (5)
Stay in control
• Manage your card settings & PIN, report lost, stolen & damaged cards, or lock your cards temporarily
Separate your business & personal accounts
• Set up a business profile & get a clear view of your financial position
You can download the CommBank app for free. Plus, you can discover even more benefits by visiting commbank.com.au/app.
Your phone’s language needs to be set in English and to the Australian region for an optimal experience.
^ Canstar’s 2025 Bank of the Year - Digital Banking Award
® Registered to BPAY Pty Ltd. ABN 69 079 137 518
1. For security reasons, a hold may apply on first time payments. The delay allows fraud security checks to take place and gives you time to alert us to unauthorised or suspicious activity on your account. Subsequent payments should be received in under a minute.
2. Ongoing eligibility conditions apply to CommBank Yello, see commbank.com.au/commbankyello for more information and the full terms and conditions.
3. Setting savings goals requires a GoalSaver or NetBank Saver in your name only. Terms and conditions for our products and services are available and should be considered before making any decision about whether they are appropriate for you.
4. CallerCheck allows you to verify whether a caller claiming to be from CommBank is legitimate, by sending a secure notification to the CommBank app. Simply ask the caller to use CallerCheck and follow the prompts.
5. Offer: 10% back in travel credits applies to eligible CommBank Yello Homeowner and CommBank Yello Everyday Plus customers who use their eligible CommBank credit card, debit card, StepPay card or Travel Money Card on a flight or hotel booking via the Travel Booking website. Offer can be withdrawn at any time without notice. 10% back in travel credits applies to the booking amount you pay for excluding any Awards points or travel credits redeemed. If you cancel or the supplier cancels the flight or hotel booking for any reason, the 10% back in travel credits will be forfeited.
The CommBank app is free to download however your mobile network provider charges you for accessing data on your phone. Minimum operating system version requirements may apply. Learn more at commbank.com.au/app.
Avanteos Investments Limited ABN 20 096 259 979, AFSL 245531 (referred to as Colonial First State) is the Trustee of Essential Super ABN 56 601 925 435 and the issuer of interests in Essential Super.
As this information has been prepared without considering your financial situation, objectives or needs, you should, before acting on the information, consider its appropriateness to your circumstances. Terms and conditions for the app and our products should be considered before making any decision. Fees and charges may apply. Commonwealth Bank of Australia ABN 48 123 123 124 Australian credit licence 234945
The app is great and the internet banking is great but sometimes people still need to visit a branch. The disappearance of so many suburban branches is very frustrating and having to drive some distance to find a branch is disappointing from one of Australia’s biggest banks. Recently I drove to a branch some distance away from where I live, only to find it had different opening hours in the school holidays - as in - it was shut for a large period over the school holidays (Floreat WA) . Absolutely ridiculous. There were lots of people ( especially senior citizens) who were walking up to the bank to go in, discovered it was closed, and then we’re very annoyed and frustrated it was closed for the school holidays when all the other shops in the centre were open as per usual. It’s really poor CBA. Stop penny pinching - we all know you make a massive profit every year - we know how much your executives get paid - start providing ALL of your customers with the service they can reasonably expect.
Poor service - not covering timely 24x7
PunChad
I had a very bad experience with CommBank app, where I asked for security options on their Cebu Chatbot and I got a timely response. I started looking at the link they shared, and then I couldn’t come back to the app. It stopped recognising my face and stopped taking my password. I was obviously concerned with these growing cyber attacks. Then the app said you are locked! I couldn’t reset the password as well on the web client. Just made me really really concerned. Then I tried calling and they said that their operational hours are 8 am to 8 pm but one can message in the app. There’s no mechanism to do anything if you can’t access the app. That’s where I was, completely helpless! Then I called them again and selected the list card option where it took me 1 hour 15 mins to connect! In case of a lost card, can one afford this much wait? I am very concerned that if that’s the kind of CBA is providing to make more profits then that’s very upsetting as that’s the last thing one would expect from the best bank in Australia. Finally I managed to get hold of someone after 1 hour 15 mins and I could then get into the app to check that everything was fine. But the 2 hours of wait with the overall process was very painful.That’s my first bad experience and the worst and hope that they read this review and then do something about it.
Worst financial institution for customer service ever
Andrew????????
Infuriating experience just trying to open a daily transaction account. Hours of wasted time. Literally THE WORST CUSTOMER SERVICE EXPERIENCE OF MY LIFE. Pathetic, look back through my recent and downright increasingly frustrating interactions with CBA and ask yourselves why I’m leaving. Pick up the phone within two seconds because you third party that- get transferred to the wrong people after waiting an hour to speak to someone at CBA. Infuriating, shows you don’t value customer interactions at a basic level. Three branch visits to activate a simple joint daily transactions account. I left ten years ago due to what was found to be true of you in the royal commission- you compensated me after years (and legally being forced to), that experience was okay, started a joint commsec account and that was smooth. Reached a point of thinking “maybe they’ve changed” and decided to start a joint daily account. Your C. S staff need to be retrained, and your C.S practices need to be totally overhauled. We were stonewalled from branch to phone level. Staff rushing us through without result, phone staff culture is disgusting in most cases (shout out to Adrian? And Cameron, only reason I persisted- Simon is the reason I have finally decided banking with you is a lost cause). Bye CBA, you monumental waste of time.
Starting to lag behind
indomitable91
The CommBank app is fantastic, but it’s starting to show its age and fall behind with competitors. I recently tried out ANZ Plus as I was curious. The app is beautifully designed and aesthetically pleasing. While the CommBank app isn’t ugly, it’s not great looking either. I would love to see a completely reimagined experience from CommBank.Another two offerings from ANZ Plus, which I think is a must in today’s age, are a savings account with multiple goals or buckets and an instant digital debit. With CommBank, if you have more than one saving goal, you need a saving account per goal. I would love to see CommBank have one savings account that can support multiple goals and divvy up deposits based on fixed amounts or percentages. Secondly, when opening a transaction account, it would be great to have access to a digital debit card immediately rather than needing to wait for a physical card.One final note, I wish there were a way to opt out of the “rewards” notifications. These are just ads baked into the app. I don’t care about them. I don’t care about Little Birdie offers. Stop sending me notifications.
Australia’s best banking app^ 16 years in a row provides personalised banking experiences with a range of features, services & tools.
In our latest version:
• We’ve made some behind-the-scenes improvements to keep things running smoothly and make your experience even better.
^Canstar’s 2025 Bank of the Year - Digital Banking Award
Version 5.50.0.168084
The developer, Commonwealth Bank of Australia, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Financial Info
Location
Contact Info
User Content
Identifiers
Usage Data
Other Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
User Content
Search History
Usage Data
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
Commonwealth Bank of Australia
Size
540.2 MB
Category
Finance
Compatibility
Requires iOS 15.0 or later.
iPhone Requires iOS 15.0 or later.
iPod touch Requires iOS 15.0 or later.
Mac Requires macOS 13.0 or later and a Mac with Apple M1 chip or later.
