Tap into a simpler, more personal app experience with Australia’s #1* banking app.
Join over 7 million Australians using the CommBank app where you can:
• Make payments to a PayID, account number or BPAY ®
• Manage your finances with smarter banking tools like Spend Tracker, Transactions Notifications, Bills & Upcoming payments, Cash Flow View, Goal Tracker and more
• Manage your card settings and PIN, report lost, stolen and damaged cards, or lock your cards temporarily to keep you safe
• Verify legitimate calls from CommBank with CallerCheck
• Avoid false billing scams and mistaken payments with NameCheck
• Message us directly in the app through our 24/7 virtual assistant, Ceba
If you don’t bank with us, you can open an account in the app.
To use the app you’ll need to have your phone’s language set to English & region to Australia.
*The Forrester Digital Experience Review™: Australian Mobile Banking Apps, Q3 2023. Forrester Research does not endorse any company included in any Digital Experience Review™ report
® Registered to BPAY Pty Ltd. ABN 69 079 137 518
As this information has been prepared without considering your financial situation, objectives or needs, you should, before acting on the information, consider its appropriateness to your circumstances. Terms and conditions for the app and our products should be considered before making any decision. Fees and charges may apply. Commonwealth Bank of Australia ABN 48 123 123 124 Australian credit licence 234945
The CommBank app provides a personalised banking experience with access to a
host of features, services and tools. This version includes:
- Joint account privacy info on the Statements screen
- Enhanced hidden account transaction functionality in search
- Dark mode support for Goal Tracker
Ratings and Reviews
Lack of Branches
The app is great and the internet banking is great but sometimes people still need to visit a branch. The disappearance of so many suburban branches is very frustrating and having to drive some distance to find a branch is disappointing from one of Australia’s biggest banks. Recently I drove to a branch some distance away from where I live, only to find it had different opening hours in the school holidays - as in - it was shut for a large period over the school holidays (Floreat WA) . Absolutely ridiculous. There were lots of people ( especially senior citizens) who were walking up to the bank to go in, discovered it was closed, and then we’re very annoyed and frustrated it was closed for the school holidays when all the other shops in the centre were open as per usual. It’s really poor CBA. Stop penny pinching - we all know you make a massive profit every year - we know how much your executives get paid - start providing ALL of your customers with the service they can reasonably expect.
Worst financial institution for customer service ever
Infuriating experience just trying to open a daily transaction account. Hours of wasted time. Literally THE WORST CUSTOMER SERVICE EXPERIENCE OF MY LIFE. Pathetic, look back through my recent and downright increasingly frustrating interactions with CBA and ask yourselves why I’m leaving. Pick up the phone within two seconds because you third party that- get transferred to the wrong people after waiting an hour to speak to someone at CBA. Infuriating, shows you don’t value customer interactions at a basic level. Three branch visits to activate a simple joint daily transactions account. I left ten years ago due to what was found to be true of you in the royal commission- you compensated me after years (and legally being forced to), that experience was okay, started a joint commsec account and that was smooth. Reached a point of thinking “maybe they’ve changed” and decided to start a joint daily account. Your C. S staff need to be retrained, and your C.S practices need to be totally overhauled. We were stonewalled from branch to phone level. Staff rushing us through without result, phone staff culture is disgusting in most cases (shout out to Adrian? And Cameron, only reason I persisted- Simon is the reason I have finally decided banking with you is a lost cause). Bye CBA, you monumental waste of time.
Please stop end user forced update of the app, it’s super inconvenient.
I was caught out where I had very poor connection for downloading and my actual phone capacity at its max limit thanks to background updating of podcasts “that’s another problem”, all while I was travelling interstate, I couldn’t download anything and even if I did, it would work cause I had no space on the phone.
And so I couldn’t transfer money between my accounts, and right when I needed to or unlock my card in orderer to use it,
It’s super irritating when developers force the update for the use, I understand that it will somehow always comeback to some security update that never seem to have been an issue previously, but if I had a reminder stating that a critical app update is now available, I would 100% download it WHEN I can,
The browser based access was super slow on my slow to non connection due to the encryption so lucky for me I had funds with a different bank that I was able to access and save the day, talk about going back to cash instead “which now I’ll be doing”, it’s the only sure way.
Fruit for thoughts.
Data Linked to You
The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- User Content
- Usage Data
- Other Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- User Content
- Search History
- Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- Commonwealth Bank of Australia
- 220.8 MB
- Requires iOS 14.0 or later.
- iPod touch
- Requires iOS 14.0 or later.
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- Age Rating
- © Commonwealth Bank of Australia
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