Westpac

Name: Westpac
Rating: 4.5 (57891 reviews)
Author: Westpac Banking Corporation

Finance

Free

58K Ratings
Age Rating

4+
In-App Controls
Chart

No. 7
Finance
Developer

Westpac Banking Corporation
Language

EN
English
Size

259.7
MB

Are you banking with the best app in town? Australia’s Best Banking App three years running* - secure, smart, and packed with handy tools for everyday banking. With the latest security features and payments made simple, you can bank with confidence. You'll also have access to money management tools and insights, designed to make it easier to plan, keep track of things and increase your money confidence. Business banking? Switch seamlessly from personal to business banking in the App, so you can manage your money in one place. Things you should know: *This claim is based on The Forrester Digital Experience Review™ of 4 Australian mobile banking apps in Q3 2025. Read the Westpac Online Banking Terms and Conditions at westpac.com.au/westpacliveterms before making a decision and consider whether the product is right for you. Apple, the Apple logo, Apple Pay, Apple Watch and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. ©Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714.

Ratings & Reviews

4.5

out of 5

58K Ratings

Happy with Westpac
25/09/2025
First Trip 72
I’ve been enjoying a banking relationship with what is now known as Westpac for over fifty years meeting some great people and receiving excellent service. A few years back when unwell I did not receive the support I required regarding my credit card which was cancelled. Some years earlier I was invited to and encouraged to increase my credit limit by more than double. It took me years to pay it off with regular minimum and bulk payments but it got paid. I cleared all that I owed to Westpac but there was no thank you from the bank. ANZ Were similar in their lack of support during my time of need. I have also paid them out on everything that was owing, and again no thank you. All said and done I remain loyal to Westpac and ANZ. The personal banking relationship with banks and their staff is but a memory of the good days.

Developer Response
Hi, thanks for taking the time to let us know about your experience. Thank you, Steve.
Happy with Westpac
25/09/2025
First Trip 72

I’ve been enjoying a banking relationship with what is now known as Westpac for over fifty years meeting some great people and receiving excellent service. A few years back when unwell I did not receive the support I required regarding my credit card which was cancelled. Some years earlier I was invited to and encouraged to increase my credit limit by more than double. It took me years to pay it off with regular minimum and bulk payments but it got paid. I cleared all that I owed to Westpac but there was no thank you from the bank. ANZ Were similar in their lack of support during my time of need. I have also paid them out on everything that was owing, and again no thank you. All said and done I remain loyal to Westpac and ANZ. The personal banking relationship with banks and their staff is but a memory of the good days.
Developer Response 28/09/2025
Hi, thanks for taking the time to let us know about your experience. Thank you, Steve.
Seriously getting tired of this
15/11/2023
Awc189
The app is trash I have a debit account yet it still goes into negative can anyone explain how if I have $50 in my account and spend $50 how tf does my account end up negative $39 I have no direct debits coming form that account either there’s no transaction indicating where the money wood have gone always seem to only be West pac who I have this issue with either also the transactions are so out of place they’re completely muddled up so it’s almost impossible to determine on what day those transactions took place also not to mention the slowness and buggynes of the app I will strongly be considering switching banks again as this is seriously a joke and needs to addressed I am tired of westpac mis calculating the transactions and my account ends up being in negative even tho iv only spent the money that’s in my account and because it’s a debit account how can I possibly spend more then that because the card just declines if there’s not enough funds ??? I’m seriously tired of this I end up the bank with some desk lady who Sealy tries to justify to me how my account is right to be in negative by reading the completely inaccurate bank statements that’s show pants not made on the days it was made and general delays transactions being processed now I suffer the consequences of talks inability to properly organised transactions all I get is some rude staffer who tries to justify how my account could go into negative after only spending the money that’s on the account seriously can you’d make it make sense because I have never had this issue with any other bank
Seriously getting tired of this
15/11/2023
Awc189

The app is trash I have a debit account yet it still goes into negative can anyone explain how if I have $50 in my account and spend $50 how tf does my account end up negative $39 I have no direct debits coming form that account either there’s no transaction indicating where the money wood have gone always seem to only be West pac who I have this issue with either also the transactions are so out of place they’re completely muddled up so it’s almost impossible to determine on what day those transactions took place also not to mention the slowness and buggynes of the app I will strongly be considering switching banks again as this is seriously a joke and needs to addressed I am tired of westpac mis calculating the transactions and my account ends up being in negative even tho iv only spent the money that’s in my account and because it’s a debit account how can I possibly spend more then that because the card just declines if there’s not enough funds ??? I’m seriously tired of this I end up the bank with some desk lady who Sealy tries to justify to me how my account is right to be in negative by reading the completely inaccurate bank statements that’s show pants not made on the days it was made and general delays transactions being processed now I suffer the consequences of talks inability to properly organised transactions all I get is some rude staffer who tries to justify how my account could go into negative after only spending the money that’s on the account seriously can you’d make it make sense because I have never had this issue with any other bank
Review is for the update- glitchy and loss of features
29/10/2024
KatyAlbs
Reply to the dev response: a little better. Thanks. ……. The update is very glitchy and loses features I liked. If I go to recent transactions or transactions , even when changing the filters, it will not show me more than a couple of months of data. I used to be able to click on an account and go back as far as I liked. Now there are only a few transactions shown. Then in recent transactions I chose ‘this year’ yet it only shows me from July. It says “loading data” forever. Note there is a separate “financial year” option so it’s not like I chose financial year by accident. Another bug bear is if I click “recent transactions”it automatically opens the search bar, meaning half the screen is obscured until you go up and click the magnifying glass and turn it off. I found “transactions “ section and thought great this will work- nope. Eg I selected view the custom range 26 October 23 to 26 October 24, it will only go to July 24 saying “loading data” eternally as well, with the added frustration that my balance after each transaction is not shown (as it is on the recent transactions screen). I like to be able to check how my home loan balance and payments are changing over time. I used to be able to go back and view all data for the account by scrolling back far enough. Overall the prior version suited me better as this one feels like more clicks, however this could just be an adjustment period so not as worried about this. The transaction issue is very frustrating. Prior to this, you were my favourite banking app because it was clear, straightforward, intuitive and featured useful data. Please fix up these minor issues to ensure a smooth user experience and easy access to data that supports our financial understanding.

Developer Response
Hi, we’ve implemented a fix to resolve this issue. Please update your Mobile Banking App, available in the App Store now. We’re sorry for the inconvenience. Thank you, Steve.
Review is for the update- glitchy and loss of features
29/10/2024
KatyAlbs

Reply to the dev response: a little better. Thanks. ……. The update is very glitchy and loses features I liked. If I go to recent transactions or transactions , even when changing the filters, it will not show me more than a couple of months of data. I used to be able to click on an account and go back as far as I liked. Now there are only a few transactions shown. Then in recent transactions I chose ‘this year’ yet it only shows me from July. It says “loading data” forever. Note there is a separate “financial year” option so it’s not like I chose financial year by accident. Another bug bear is if I click “recent transactions”it automatically opens the search bar, meaning half the screen is obscured until you go up and click the magnifying glass and turn it off. I found “transactions “ section and thought great this will work- nope. Eg I selected view the custom range 26 October 23 to 26 October 24, it will only go to July 24 saying “loading data” eternally as well, with the added frustration that my balance after each transaction is not shown (as it is on the recent transactions screen). I like to be able to check how my home loan balance and payments are changing over time. I used to be able to go back and view all data for the account by scrolling back far enough. Overall the prior version suited me better as this one feels like more clicks, however this could just be an adjustment period so not as worried about this. The transaction issue is very frustrating. Prior to this, you were my favourite banking app because it was clear, straightforward, intuitive and featured useful data. Please fix up these minor issues to ensure a smooth user experience and easy access to data that supports our financial understanding.
Developer Response 28/10/2024
Hi, we’ve implemented a fix to resolve this issue. Please update your Mobile Banking App, available in the App Store now. We’re sorry for the inconvenience. Thank you, Steve.
Just ok
22/01/2024
Xavier Vasco
It’s okay and reasonably bug free compared to the Bank of Melbourne app. Lots of bad design though. If banks are going to close down all their branches bc they’re “going digital”, then invest all that money in an actual in house development team and keep your app regularly updated. Sick of these big companies outsourcing devs only when you feel you the need to update your app. Particularly it has a terrible layout with all the important things buried behind screens. I for the life of me cannot workout how where the find atm feature is… this seems like a top 5 button that should be obvious. The fact that I can’t copy my bsb or account number individually is ridiculous. This is nightmare when filling out a form because you have to past it into a note app, copy the individual number, and then past and go back to delete the note. Again, basic feature. Also the widgets are useless. I don’t need to know my last transaction on the fly. I need to know my balance. Why is this not a widget and yet the other is? Again, it seems like someone who doesn’t use internet banking designed this app.

Developer Response
Hi Xavier, thank you for your review. 'Find an ATM or branch' is available by clicking the 'Contact us' option on the top left or using the search option on your homepage.We have other features that may be helpful to you which you can view on our website by searching 'app'. If you'd prefer to speak to someone, please call us on 1300 655 505 within Australia or (02) 9155 7700 from outside Australia so we can help you. Thanks, Rachel
Just ok
22/01/2024
Xavier Vasco

It’s okay and reasonably bug free compared to the Bank of Melbourne app. Lots of bad design though. If banks are going to close down all their branches bc they’re “going digital”, then invest all that money in an actual in house development team and keep your app regularly updated. Sick of these big companies outsourcing devs only when you feel you the need to update your app. Particularly it has a terrible layout with all the important things buried behind screens. I for the life of me cannot workout how where the find atm feature is… this seems like a top 5 button that should be obvious. The fact that I can’t copy my bsb or account number individually is ridiculous. This is nightmare when filling out a form because you have to past it into a note app, copy the individual number, and then past and go back to delete the note. Again, basic feature. Also the widgets are useless. I don’t need to know my last transaction on the fly. I need to know my balance. Why is this not a widget and yet the other is? Again, it seems like someone who doesn’t use internet banking designed this app.
Developer Response 24/01/2024
Hi Xavier, thank you for your review. 'Find an ATM or branch' is available by clicking the 'Contact us' option on the top left or using the search option on your homepage.We have other features that may be helpful to you which you can view on our website by searching 'app'. If you'd prefer to speak to someone, please call us on 1300 655 505 within Australia or (02) 9155 7700 from outside Australia so we can help you. Thanks, Rachel

Our latest version includes • Manage your subscriptions: Find and cancel eligible subscriptions without needing to contact the merchant. • Cardless Cash: Withdraw cash using your phone – no card needed. • Minor Enhancements & Bug Fixes.

Version 12.1.2 5 days ago

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
- Usage Data
Data Linked to You

The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Contact Info
- User Content
- Search History
- Browsing History
- Usage Data
- Diagnostics
- Other Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supported Features
- VoiceOver
- Larger Text
- Differentiate Without Colour Alone
- Sufficient Contrast
- Captions

For more information, visit the developer’s accessibility website .

Information

Seller: Westpac Banking Corporation
Size: 259.7 MB
Category: Finance
Compatibility: Requires iOS 16.0 or later.

iPhone
Requires iOS 16.0 or later.

iPad
Requires iPadOS 16.0 or later.
Languages: English
Age Classification: 4+

4+

This app has an age rating of 4+ with content restrictions.

Some content may be rated higher, and may therefore be restricted and managed by the developer through in-app controls.
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In-App Controls
Parental Controls