Westpac 4+

Great but I wish it had some changes.

Easy app, always pretty good but personally I think the app should make changes to these things.

1. Accessing accounts for Sole Traders. When you are a Sole Trader and have your business under your personal name, all your accounts show up on the one screen. Not a major issue, but just annoying when you’ve got 4+ accounts. I wish there was a little tab at the top of the accounts section that lets you switch between BUSINESS and PERSONAL, listing the accounts below. It just irritates me as someone who doesn’t like clutter/wants to be organised.

2. Option for getting sent a card. I opened 2 new accounts for debits and savings, which I will NEVER use the cards for. Westpac automatically sends you a card when you open an account and I wish there was an option to select ‘NO CARD’. Because now when I access the cards tab, I have 5+ cards there that are unused and linked to accounts and it’s confusing. I wish there was options on this screen to delete card. Deleting it entirely (locking it+unactivating+detaching from account), including from the cards screen. I think it should be allowed to open accounts with no card attached. I want only the cards I’m currently using to show on the screen.

Otherwise great, works fine.

Thanks!

Just ok

It’s okay and reasonably bug free compared to the Bank of Melbourne app. Lots of bad design though. If banks are going to close down all their branches bc they’re “going digital”, then invest all that money in an actual in house development team and keep your app regularly updated. Sick of these big companies outsourcing devs only when you feel you the need to update your app.

Particularly it has a terrible layout with all the important things buried behind screens. I for the life of me cannot workout how where the find atm feature is… this seems like a top 5 button that should be obvious. The fact that I can’t copy my bsb or account number individually is ridiculous. This is nightmare when filling out a form because you have to past it into a note app, copy the individual number, and then past and go back to delete the note. Again, basic feature. Also the widgets are useless. I don’t need to know my last transaction on the fly. I need to know my balance. Why is this not a widget and yet the other is? Again, it seems like someone who doesn’t use internet banking designed this app.

Developer Response ,

Hi Xavier, thank you for your review. 'Find an ATM or branch' is available by clicking the 'Contact us' option on the top left or using the search option on your homepage.

We have other features that may be helpful to you which you can view on our website by searching 'app'. If you'd prefer to speak to someone, please call us on 1300 655 505 within Australia or (02) 9155 7700 from outside Australia so we can help you. Thanks, Rachel

Update is not user friendly! Change it back or fix it!

The update might look better and have these ‘cool’ search functions based on some idea customers want to bank ‘their way’. But the new app losses all the intuiré logical
Functionality, I cannot see my upcoming re occurring payments and how many have been and how many to go. It’s impossible from the main screen to find how to even get to payments. Also, when maki g a payment, the background is too smooth and blended with the colour of the box where you need to add amounts that you almost have to look to find where to put the figure in. Many other things I don’t like I could list but cannot be bothered. I really found the old app easy to navigate and straight forward. This version is making my life harder and annoys me and I no longer find it easy to bank with. Please fix this. My recommendation : keep the ‘look’, but revert back to the previous layout and functions. No customer wants to have to ‘search’ for the payment function or any other function fir that matter. They just want to find it and use it. This app makes customers work gor it. Not the other way round!

Developer Response ,

Hi, thanks for you feedback. We are always looking for ways to better and improve our Mobile Banking App. We've forwarded your feedback to our developers. If there is anything specific you would like to raise, please email us at mobsupport@westpac.com.au. Regards, Tanya.