Suncorp Bank App 4+

This app is versatile, and easy to use. People seems to be complaining a lot on here in relation to issues that just don’t exist. If you don’t know how to use the app, call Suncorp or go into the bank and ask for some guidance. There are plenty of people working for this bank who are willing to help. I have to add, I read a previous comment about “offshore recruitment”. Just seems pretty rude and racist to me. Suncorp have ALOT of Australian people working for personal banking, and their offshore team are there as extra support. People should not be allowed to rate this app without knowing what they are talking about. I’ve never had a problem since downloading this app, it’s always been quick and easy to understand for me.

Hi There, thanks for taking the time out of your day to leave such a wonderful review! We are glad that you are enjoying the app and hope you continue to do so in future. Thanks – Harmony, Suncorp App Support

Honestly this app is always down for scheduled maintenance! And the worst part is they say it ends at a specific time but lasts a lot longer which means the money in your account can not be transferred, moved and your balance can not be checked until they decide they want to fix the app.

So if there is a chance where you need to pay an urgent bill or medical expense and your life depends on it you’ll most likely die and you will find your money is safer in the hands of your local crackhead. I am officially changing banks! If you care about having access to your money when you need it, if you care about the safety of your money and if you want access to a responsive customer service team you will go with any other bank in Australia. If you are thinking your bank is awful and want to make a switch .. DO NOT GO WITH SUNCORP! Just because they own a stadium doesn’t mean they are a good bank, I mean if I ripped people off for money across Australia like these people do I could buy a stadium too! Don’t be a sheep. If you die they will probably spend your life insurance for you and send your family an apology and a sympathy card and as for their superannuation!! Don’t do it ! You’ll end up in a cardboard box after retirement if you put your money into their hands. Just don’t do it.

Hi Dakota,

I'm sorry to hear that you've had trouble using the new Suncorp App. If the maintenance message lasted longer than the scheduled time, you may need to delete the app and reinstall it.

Or if the message continues please contact us at appsupport@suncorp.com.au or at 1300 SUN APP (7 days, 8 am to 9 pm AEDT) and we'll be more than happy to get this fixed up!

Thanks. Gaby - Suncorp App Team

No matter how much I try to ignore it, this app is just riddled with bugs. My accounts don’t show up. I press add accounts, put in my details and it tells me my accounts are already added. I log out and log back in. Nothing. “Some of your accounts may not have loaded. Please try again later.” I delete the app. Restart my phone. Turn it back on. Redownload app. Log back in. STILL none of my accounts show up. My mum had the same issue when we first joined with Suncorp and when she called customer service the person said “sorry, that happens sometimes. Don’t worry, your account is fine.” Like we’re not going to constantly worry about it anyway. For the love of god just spend a few updates fixing the bugs. I can look past all the other flaws but saying I don’t have accounts?? That’s just mean to leave a bug like that unaccounted for.

Update: after however many years of dealing with this god forsaken app I’m calling it quits. I’m switching to ING so I never have to deal with this app and it’s broken servers and constant popups ever again. If anyone’s thinking about switching to Suncorp, just know it will constantly test your patience until you feel like ripping your hair out.

Hi there,

I'm sorry to hear that the app isn't working.

We'd love to take a look and fix this up for you. You can reach us at appsupport@suncorp.com.au or at 1300 SUN APP (7 days, 8 am to 9 pm AEDT) for further support.
Thank you for the feedback!

Gaby - Suncorp App Team