Suncorp Bank App 4+

This app is versatile, and easy to use. People seems to be complaining a lot on here in relation to issues that just don’t exist. If you don’t know how to use the app, call Suncorp or go into the bank and ask for some guidance. There are plenty of people working for this bank who are willing to help. I have to add, I read a previous comment about “offshore recruitment”. Just seems pretty rude and racist to me. Suncorp have ALOT of Australian people working for personal banking, and their offshore team are there as extra support. People should not be allowed to rate this app without knowing what they are talking about. I’ve never had a problem since downloading this app, it’s always been quick and easy to understand for me.

Hi There, thanks for taking the time out of your day to leave such a wonderful review! We are glad that you are enjoying the app and hope you continue to do so in future. Thanks – Harmony, Suncorp App Support

Honestly this app is always down for scheduled maintenance! And the worst part is they say it ends at a specific time but lasts a lot longer which means the money in your account can not be transferred, moved and your balance can not be checked until they decide they want to fix the app.

So if there is a chance where you need to pay an urgent bill or medical expense and your life depends on it you’ll most likely die and you will find your money is safer in the hands of your local crackhead. I am officially changing banks! If you care about having access to your money when you need it, if you care about the safety of your money and if you want access to a responsive customer service team you will go with any other bank in Australia. If you are thinking your bank is awful and want to make a switch .. DO NOT GO WITH SUNCORP! Just because they own a stadium doesn’t mean they are a good bank, I mean if I ripped people off for money across Australia like these people do I could buy a stadium too! Don’t be a sheep. If you die they will probably spend your life insurance for you and send your family an apology and a sympathy card and as for their superannuation!! Don’t do it ! You’ll end up in a cardboard box after retirement if you put your money into their hands. Just don’t do it.

Hi Dakota,

I'm sorry to hear that you've had trouble using the new Suncorp App. If the maintenance message lasted longer than the scheduled time, you may need to delete the app and reinstall it.

Or if the message continues please contact us at appsupport@suncorp.com.au or at 1300 SUN APP (7 days, 8 am to 9 pm AEDT) and we'll be more than happy to get this fixed up!

Thanks. Gaby - Suncorp App Team

This application is supposed to be the replacement of the retiring Suncorp Banking App. The problem is the replacement is less functional, harder to navigate, overcrowded with other less relevant information for banking customers. The user interface is unnecessarily busy and it is difficult to locate transactions. Most customers who use the app solely for banking purposes are very disappointed given the plethora of negative reviews.

I would urge developers to consider keeping the existing Suncorp Bank App for those customers who use it solely for banking purposes and not for insurance accounts etc as suggestedd by most of the review here. Whilst this new Suncorp App provides access to Osko payments, this incentive is not worth having to deal with creating another email/password/account/pin and having to navigate the busy interface of this new app.

If the development team is to reply to this review, let me be clear, I do not require to contact customer support for assistance in using the new app, I’m capable. Suffice to say the user experience is far superior with other banking institutions’ apps, hopefully the development team at Suncorp can address the concerns the users have...

Hi there,
Thanks for your review. We are always looking at ways to improve the apps function for our customers and your feedback is appreciated. If you have any further questions or queries feel free to email us at appsupport@suncorp.com.au or contact us on 1300 786 277 (Mon - Sun, 8am - 9pm).
Thanks, and all the best,
Harmony - Suncorp App Support