The Chemist Warehouse App 17+

Online shopping verse medications

For medications this app is great. The online shopping aspect has the app however, is constantly crashing, as well as it doesn’t give you an option of using afterpay to pay for orders as you have online, it just submits it and you pay in store. There was no warning of this, or option to do it a different way (and I googled it and there was no info that this was how online ordering in the app differed from online), so that was a bit frustrating. It would also be good to see all products in one view, where as if you click shampoo, you then have to click the brand and then it will show you only those, not allowing you to view others and do a price compare etc. it would also be very useful if you could shop off the catalogue also, so you know you’re getting a good deal on things.

Developer Response ,

Hi there, thank you for the feedback, we apologise for the inconvenience. We are working on a new version of CW App and will consider enhancements to the shopping functionailty. For the full shopping experience, we recommend shopping at our online website for now.

What’s gone wrong??

I’ve been using the App for a number of years and until recently, it’s been very good. I use it for ordering prescribed medications for which my local Chemist Warehouse holds the prescriptions and the infilled repeats are shown within the App. I also use it as a reminder to take my medications.
A few weeks ago the reminder advice appeared in the incorrect section of the home page, but the reminders were correct.
Two weeks ago I updated my phone to an Apple iPhone 15, and the medication reminder section of the App has not worked since that change. I’ve closed the App, deleted it and downloaded it from the App Store, but that hasn’t sorted things out.
I visited my local Chemist Warehouse outlet this morning to see if they could sort things out. After some unsuccessful attempts from their PC, it could not be fixed, so it was suggested that the account be cancelled and a new one established. They couldn’t cancel the account from their PC, so I deleted it from within the App. A new account was then set up and the App opened. The infilled prescriptions appear correct, but it is still not possible to set up reminders to take the medications.
What has gone wrong? What are you going to do to rectify the problem? Please sort this out.

Very handy App

I have been using the App for several months now and am finally getting the hang of it. I use the App for two people, using both printed scripts and electronic scripts. I found that printed scripts that haven’t been issued before but have been lodged with CW seem to disappear. Finally found them in the History tab and they can be ordered from there.
There is a very limited number of supplements (non-prescribed items) available on the App and the ability to create personalised supplements so that they can be added to the Dose Reminders would be invaluable.
When using the App for two people all non- prescribed items list under the first user. The ability to split these up to display under the actual user would also be helpful.
Also, the Tutorial badly needs updating.
The App has been of great assistance in keeping track of my scripts and reminders.