I really like the clean and modern design of the app. It looks great and is easy to use. Most things can be handled directly within the app, which saves a lot of time. I also appreciate the virtual assistant Kate, who is quite helpful.One suggestion for improvement: it would be great if the bank removed the account maintenance fees for foreign currency accounts, as many banks in the Czech Republic already do.

Not quite sure how they manage to keep doing so, but with every UI update they somehow manage to make user experience way worse. Note that it was already terrible to begin with, so this is quite an achievement. 90s graphics? Check. UI elements randomly sliding out in all directions? Check. Useless UI elements blocking half of screen and obscuring the useful ones? Check. Big button to bring up glorified FAQ (Kate) that you will use exactly once (just to realise how useless it is)? Check. Like seriously, isn't there single soul within your development team who knows at least basics of UI/UX design? And if there really isn't, please stop touching things you don't understand. Go to meeting instead. Schedule followups. Talk about KPIs. Anything but further reducing this apps usability.Edit: tried to setup recurring payment through this app. Failed twice (login failed when returning to app from smart key). Ultimately had to set it through internet banking instead. Ugly and useless are the words best describing this app.

Nice app but 3 things. Would appreciate option to skip or remind me later about update. Not giving user option to skip update is bad practice as sometimes you need to urgently use the app instead app forces user to update app. You also might have slow connection and update will not go through at current location with slow mobile network. Not all users have enabled automatic updates by choice. Second point: Kate - please remove it. Or give option to remove or disable it. Takes space, is useless whenever I tried it. Lastly Kate throws many on screen notifications. Why :)? Why not give user option to disable it in the app and than free app space in UI? 3rd point: you added categories for transactions but im unable to see some totals for individual categories. any plan to show aggregate data for transaction categories? Maybe some chart of expenses showing individual categories?

I am negatively amazed by the amount of time and the number of events of the downtime of the service in the recent years. I am a long-time customer, but these maintenance windows are getting really painful as I need to operate with the bank app on a daily basis. And when the service is not available for such a long time (up to 10+ hours), you can imagine that I consider leaving the bank for good. I am using other banks and their apps and I have never or rarely experienced so many downtimes. How I can manage my funds when on vacation? How can I transfer money when there is no chance to get into the app? In year 2024, we have a bank that just allows this. This frustrates me.