ČSOB Smart klíč

Name: ČSOB Smart klíč
Rating: 4.3 (4210 reviews)
Author: Československá obchodní banka, a.s.

Finance

Free

4.2k Ratings
Age Rating

4+
In-App Controls
Chart

No. 6
Finance
Developer

Československá obchodní banka, a.s.
Language

EN
+ 2 More
Size

118.7
MB

The ČSOB Smart Key will make it easier for you to log in and confirm payments in internet banking, as well as card payments in e-shops, or remote verification when calling the Infoline or a bank branch. You don't have to wait for a confirmation SMS and then rewrite the code from it. With the Smart Key, notifications will pop up immediately and you will confirm the request with a Face ID, fingerprint, or numerical PIN. Why to use ČSOB Smart Key application: • Conveniently log in and confirm the payment in internet banking • Easily confirm card payments on the Internet • The app can verify you remotely when calling the Infoline or bank branch • You can use a Face ID or fingerprint instead of a numerical PIN • Authentication complies with bank-grade security standards • Being offline is not a problem: app works also offline for confirming transactions in internet banking • A map of branches and ATMs is a part of the app • You can install it on both your mobile phones and tablets After downloading, simply activate the application in internet banking. For more information visit page https://www.csob.cz/smartkey

Ratings & Reviews

4.3

out of 5

4.2k Ratings

Apple Watch app
01/12/2024
2pjet
Hi, I appreciate the release of the Apple Watch app in times when companies tend to remove watch apps. I hope it will stay in the developer pipeline. I have three issues now:1. No notification. I need to find the app and open it in order to confirm payment.2. Buttons to type the PIN are extremely slow even on Ultra 2.3. Is the PIN always necessary? AW works as an authenticator already, i.e. it can unlock my Mac when I wear it unlocked.Keep up with the good work, thanks!

Developer Response
Hello, thank you for your review. We have prepared answers to your comments.1. AW notifications work. I've tried that. It's just that if the iPhone is unlocked, the notification only shows up on the iPhone, and the notification no longer shows up on AW. This is unfortunately controlled by the system and we have no way to control this behavior. 2. I understand and yes, those buttons are small. We'll be doing some more minor UX tweaks in the next release, so we'll take a look at that PIN keyboard as well. 3. There is unfortunately strangely no biometrics on AW that can be used for authorization by law. AW know they are on some live hand, but who that hand belongs to they don't know for sure. Yes they could measure his vital signs and from that they could conclude that he is the right person. But those sensors don't work like that, they are not certified as Strong Client Authentication (SCA) and hence cannot be used as a biometric sensor with biometric data. And even Apple doesn't treat them that way yet. There is no app on AW that allows authorization of financial transactions just by being AW on the hand. Hence the need to use a PIN for confirmation on the watch. This follows from the PSD2 regulation. Have a nice day.
Apple Watch app
01/12/2024
2pjet

Hi, I appreciate the release of the Apple Watch app in times when companies tend to remove watch apps. I hope it will stay in the developer pipeline. I have three issues now:1. No notification. I need to find the app and open it in order to confirm payment.2. Buttons to type the PIN are extremely slow even on Ultra 2.3. Is the PIN always necessary? AW works as an authenticator already, i.e. it can unlock my Mac when I wear it unlocked.Keep up with the good work, thanks!
Developer Response 09/12/2024
Hello, thank you for your review. We have prepared answers to your comments.1. AW notifications work. I've tried that. It's just that if the iPhone is unlocked, the notification only shows up on the iPhone, and the notification no longer shows up on AW. This is unfortunately controlled by the system and we have no way to control this behavior. 2. I understand and yes, those buttons are small. We'll be doing some more minor UX tweaks in the next release, so we'll take a look at that PIN keyboard as well. 3. There is unfortunately strangely no biometrics on AW that can be used for authorization by law. AW know they are on some live hand, but who that hand belongs to they don't know for sure. Yes they could measure his vital signs and from that they could conclude that he is the right person. But those sensors don't work like that, they are not certified as Strong Client Authentication (SCA) and hence cannot be used as a biometric sensor with biometric data. And even Apple doesn't treat them that way yet. There is no app on AW that allows authorization of financial transactions just by being AW on the hand. Hence the need to use a PIN for confirmation on the watch. This follows from the PSD2 regulation. Have a nice day.
Please fix this
14/04/2022
90LukasP
Before the last update, the app automatically opened when there was any request to be confirmed. Since the update, I have to manually open tha app and then confirm. So in order to log in my CSOB online banking on my MacBook, I need to open the website, use touch ID on my Mac to fill in the credentials and then reach for my phone, find the Smart klic app, open it, use FaceID to confirm the request and then I can finally proceed to my online banking.I had no complaints about the app whatsoever before the update but now it bothers me a little. Please fix this and I will gladky improve tha rating, thank you!
Please fix this
14/04/2022
90LukasP

Before the last update, the app automatically opened when there was any request to be confirmed. Since the update, I have to manually open tha app and then confirm. So in order to log in my CSOB online banking on my MacBook, I need to open the website, use touch ID on my Mac to fill in the credentials and then reach for my phone, find the Smart klic app, open it, use FaceID to confirm the request and then I can finally proceed to my online banking.I had no complaints about the app whatsoever before the update but now it bothers me a little. Please fix this and I will gladky improve tha rating, thank you!
Forced usage
30/05/2022
MaJa_CZ
I was forced to use this application because I was unable to access my bank account almost for month. According to bank call center I have 2 options: 1) install and use application. 2) transfer account to another bank. So the aplication can’t get better than 1 star. Let imagine that you are 70 years old (not my case) and you have to use something designed by 30 year old manager without any experience. Thank you.
Forced usage
30/05/2022
MaJa_CZ

I was forced to use this application because I was unable to access my bank account almost for month. According to bank call center I have 2 options: 1) install and use application. 2) transfer account to another bank. So the aplication can’t get better than 1 star. Let imagine that you are 70 years old (not my case) and you have to use something designed by 30 year old manager without any experience. Thank you.
Crashing after last update
26 Jun
Marek Danko
After the most recent update the app crashes everytime on iOS 15.8.8.EDIT: Fixed very promptly after reporting. Thank you!

Developer Response
Hello, we are now aware of this issue and have reported it to the supplier. The solution is to switch temporarily to an SMS key or to activate the Smart Key on a device running a newer version of iOS. Have a nice day
Crashing after last update
26 Jun
Marek Danko

After the most recent update the app crashes everytime on iOS 15.8.8.EDIT: Fixed very promptly after reporting. Thank you!
Developer Response 24 Jun
Hello, we are now aware of this issue and have reported it to the supplier. The solution is to switch temporarily to an SMS key or to activate the Smart Key on a device running a newer version of iOS. Have a nice day

Thank you for using CSOB Smart Key! What's new in this release? • Now, you can deactivate the Smart Key without an internet connection • Small improvements • Bugs fixes and stabilization *** Do you like our free application? Give us a review in the App Store!

Version 3.24.0 18 Aug

Data Linked to You

The following data may be collected and linked to your identity:
- Location
- Usage Data
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Diagnostics

Privacy practices may vary based, for example, on the features you use or your age. Learn More

Supported Features
- VoiceOver
- Larger Text
- Dark Interface
- Sufficient Contrast

Information

Size: 118.7 MB
Category: Finance
Compatibility: Requires iOS 15.0 or later.

iPhone
Requires iOS 15.0 or later.

iPad
Requires iPadOS 15.0 or later.

iPod touch
Requires iOS 15.0 or later.

Apple Watch
Requires watchOS 9.0 or later.
Languages: English and 2 more

English, Czech, Slovak
Age Rating: 4+

4+

This app is rated 4+ with content restrictions.

Some content may be rated higher, and may therefore be restricted and managed by the developer through in-app controls.
Learn More

In-App Controls
Age Assurance
Provider: Ceskoslovenska obchodni banka, a.s.

Ceskoslovenska obchodni banka, a.s. has identified itself as a trader for this app and confirmed that this product or service complies with European Union law.

Address
Radlicka 333/150
150 57 Praha 5 - Radlice
Czechia

Phone Number
+420 731423228

Email
mmbufsd@csob.cz