Every time I’ve driven the car for months now, the dashboard pops up warnings about ABS, City Stop and Hill Start Assist not working but the app reports nothing. A couple of weeks ago, a fuel injector failed and the car popped up a warning saying “engine malfunction: service immediately” but the app still reports that the engine is fine. The only warning it’s ever given was about battery health when the car hadn’t been driven for a couple of weeks—there’s nothing wrong with the battery, which was supplied and fitted by the AA not that long ago. So no real complaints, but it doesn’t seem to do anything useful.

I downloaded the app last week and got my plug in device this morning. I plugged that into my cars ODB port and went through the step by step guide on the app (red lights on plug-in are flashing indicating a 4G connection) Everytime I click ‘I’ve done this’ at the end of the tutorial in the app it has a loading icon and then does nothing. When I go press ‘close’ at the top it keeps prompting me to use the guide on the Home Screen and telling me to get started. Anyway that was this morning, I’ve been driving since leaving it plugged in, and the app still is saying the same thing, it also says the status of my car is ‘unknown’ I have unplugged the box, removed the extension (which turns out wasn’t needed) and tried again and it’s doing the same. Also the ‘book a service’ and ‘found an issue’ buttons on the app don’t work. I don’t know if it takes a few days to collect the data but it doesn’t look like it’s doing anything apart from the plug in box flashing.

Got this as had an intermittent engine light come on and off. After a few weeks, EML light came on. A few days later, app says everything is fine so message support who said: unfortunately the device can’t always pick specific dashboard lights”. So it can’t pick up the most important one, apparently. Next, on the back of that I used their free diagnostic. Booked it and was called to say the garage is chosen didn’t deal with what I suspected the issue to be (timing belt), so booked me with another. When I arrived at that garage on the booking day, they couldn’t find it. Eventually they saw it in waiting but they said they no longer dealt with them because they were unreliable. The garage then went on to say when booked via them, any subsequent work is carried out through AA and billed to them, who add on their own charges and pass it to me. Therefore the free diagnostic isn’t free. Finally, when trying to cancel i have had to contact support several times, despite every time them saying its cancelled but I still get charged. It’s hard to believe this is run by a legitimate company to be honest. Avoid at all costs.

I like the idea behind it, shows my engine and battery are good which is fine, the issue I have is with the driving score - shows my speed at a much lower score than my acceleration, breaking and idling which I found strange as I don’t speed - looking into it says the optimum speed is 37-68mph which is all well and good but majority of the roads around my area are 30, with the occasional 40. I don’t see why they can’t lower the limit as not many local roads have a high speed limit, so this in turn lowers my overall driving score.