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Ratings and Reviews
I used to like the app
The new update has done nothing of note but change colours and move stuff around. Why after so many years would you change something. If it ain’t broke, don’t fix it is clearly something the developers haven’t heard before. And why the hell can I still not buy and download kindle books using the app?
Edit: The app was reverted back to the old version a few days after this review but has now changed back again. You get nothing but bad reviews every time you push this ridiculous, user unfriendly update. People like the old version, it’s easy to Use, everything is easy to find and and it’s aesthetically pleasing. All things that this new version is not. Pleas stop trying to fix something that isn’t broke.
Account hacked and no support
My account was hacked and the email and phone number associated was changed so I could not access the account.
I called through to amazons support team to try to get them to block the account and they wouldn’t help me at all (despite it only being minutes after) because although I knew the hackers email and I could confirm all the details on the account because I didn’t have the phone number that the hacker added to the account they couldn’t help me or even block my account.
I tried going round and round with them but they were not willing to help at all and now the hacker has my address, phone number, email and card details meaning I have had to change all my passwords everywhere and completely cancel my card because they started to make purchases.
Poor support from such a big company, you would expect them to have some idea of how to help a customer when they have been hacked and to be able to block the account rather than having zero support and allowing the hacker to have access to all of your personal information.
No way to communicate with a human!
Not happy with a delivery left leaning against my front door and not left in my designated safe space. I live on a busy main road - Lots of passers-by and traffic, hence my safe space for delivery. It was marked as handed to resident, which it patently was not and I am unable to find any method for contacting anyone to make them aware (in other words, complain!) All roads lead to an auto bot with specially selected options that are of no use in these circumstances! I understand that delivery drivers have a set number of parcels to deliver in a shift and they don’t have time to hang about but if there is a given alternative for delivery it should be used surely? I’m lucky my parcel was still at my door when I got home. The irony of it all is that my husband was home all day and never heard a knock or a ring at the door, so I can only surmise that the expectations thrust upon the delivery drivers is so onerous that they no longer have time to actually knock on the door and instead just leave the parcel and go. #needsimproving!
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- Amazon Europe Core SARL
- 231.3 MB
- Requires iOS 15.0 or later.
- Requires iPadOS 15.0 or later.
- iPod touch
- Requires iOS 15.0 or later.
English, Arabic, Czech, Dutch, French, German, Hebrew, Italian, Japanese, Korean, Polish, Portuguese, Simplified Chinese, Spanish, Swedish, Turkish
- Age Rating
- This app may use your location even when it isn’t open, which can decrease battery life.
- © 2023 Amazon Eurasia Holdings Sarl
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