Babylon gives you quick access to GPs, Physiotherapists, Nurses and Pharmacists—straight from your device. You can also take control of your wellbeing with digital health tools that are available 24/7.
HOW THE BABYLON APP WORKS
• Download the Babylon app for free
• Stay on top of your health 24/7 with our free digital health tools
• Book video or audio-only appointments with NHS clinicians at a time of your choice
• Prescribing clinicians can send an electronic prescription straight to the pharmacy of your choice
BABYLON GP AT HAND - GET FREE, 24/7 ACCESS TO NHS CLINICIANS
Book video appointments with a range of NHS clinicians, including GPs and physiotherapists. Appointments are free, available 24/7 and you can choose a time that suits you. In-person appointments are also available at our London and Birmingham clinics.**
Feeling off? Want to check your symptoms? Or find out how healthy you are? Our free digital health tools are here for you 24/7. Meet Symptom Checker and Healthcheck.
CHECK SYMPTOMS INSTANTLY
Answer questions about your symptoms and our AI-powered Symptom Checker can analyse your symptoms, potential causes and recommend possible next steps.
GET ACTIONABLE INSIGHTS FOR CURRENT AND FUTURE HEALTH
Try our Healthcheck tool to create a report of your overall current health. It can help identify risk factors and give you tips on how to stay healthy.
If you have BUPA private medical insurance, you can speak to a clinician via the Babylon app for free. Just enter your BUPA membership code when registering.
Babylon Monitor helps you discover the impact of your habits on your health. You can use Babylon Monitor to sync your health data from your phone, wearables and apps—so everything’s in one place.
Your data is always safe. We’re regulated by the Care Quality Commission (CQC) for our doctor appointment services in the UK. Our clinicians are experienced and our doctors are GMC registered. We are compliant with ISO 27001 to protect all medical records and personal data.
Download the Babylon app for free and take control of your health. www.babylonhealth.com
*Healthcheck is currently unavailable for BUPA members.
**To register for GP at Hand, you will need to switch from your current GP practice. Once an application is made, a registration period will apply before you are able to access the service. Available for people living or working within the catchment area of one of our clinic locations. To book an in-person appointment, you must first have a digital appointment.
Hello! We’ve made some improvements to our app. In our latest version, we’ve:
- Improved the general look and feel of our app.
- Fixed bugs and improved stability to enhance your overall experience.
We’re always looking for ways to make our service even better, so if you have any feedback, please get in touch at firstname.lastname@example.org
Ratings and Reviews
When we’re feeling off-colour, the annoyance of scheduling appointments only makes us feel worse. This app puts a lifeline to a doctor right in our pocket so we can get health advice without leaving our couch. It even monitors our concerns to help us stay in tip-top shape. Sure beats sitting in the waiting room.
It’s great to be able to just pick up the phone rather than making a physical appointment with your doctor. Very easy and convenient.
The one issue I have is that the calls are consistently late 10+ minutes. And then when you can’t answer as it’s not the time you confirmed, it’s cancelled and you need to rebook. This used to be easy but it seems there is less time available more recently. Today I had a physical appointment which I was a few minutes late for - it was very tricky to find something that was convenient - and while I was waiting in the office I received a notification saying they’d tried to call 10 minutes after my appointment (they didn’t!) and sorry they missed me but would need to reschedule. I went up to the reception team who said the doctor wasn’t able to see me as they have a 10 minute policy. Very annoying as I wasn’t 10 minutes late. If Babylon don’t see people who are a few minutes late and doctors are consistently calling late and missing appointments I dread to think how many aren’t being seen.
The Docs are great...but the rest?
It certainly isn’t worth £149 per year. You’ll get decent Doctors who give you a proper appointment that does the job. However, almost every single time I have used this service, I have had an issue with prescriptions. I’ve tried to collect prescriptions from 3-4 different pharmacies in and around London. Every single time, without fail, Babylon either didn’t send the prescription (and nobody tells you even after waiting for hours) or there were problems obtaining it because they use fax (and it’s not 1999 any more) and the pharmacies use email. So all in all, having Doctors at your fingertips is fantastic, but the prescription collection service is useless. When you’re sick, the added stress of waiting hours and hours and having to phone or chase people, in order to get your medication, means I can’t rate this higher than a 1 star. It’s ok, but it’s not good value for money.
UPDATE: In response to the reply received from the developer. When I say I’ve had a problem every time with the prescriptions, this is including when the App tells me my prescription is ready! I then attend the pharmacy to be told there is no prescription and often have to call Babylon. Last time, I just purchased the medication myself after I discovered a prescription wasn’t needed. So I should say that Babylon’s response to this review misses the point entirely and is also incorrect.
Developer Response ,
Dear DomB89, thank you for your review. When a clinician issues a private prescription, we will ask you to select home delivery or a pharmacy for the prescription to be sent to. Once you have done this, we will contact the pharmacy and send your prescription. We aim to do this within a few minutes, but sometimes this can take longer to get in touch with the pharmacy. If you have any problems, you can speak to our support team on +44 (0) 3302 231 008 from 8am to 10pm every day or email them at. email@example.com.
Data Linked to You
The following data may be collected and linked to your identity:
- Health & Fitness
- Financial Info
- Contact Info
- User Content
- Usage Data
- Sensitive Info
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Privacy practices may vary based on, for example, the features you use or your age. Learn More
- Babylon Partners Limited
- 201.9 MB
- Requires iOS 12.0 or later.
- iPod touch
- Requires iOS 12.0 or later.
- Age Rating
- 17+ Frequent/Intense Medical/Treatment Information
- © Babylon Partners Limited
Up to six family members will be able to use this app with Family Sharing enabled.