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My Bupa 17+
Bupa
Bupa
Designed for iPad
-
- Free
Screenshots
Description
The My Bupa app lets you take care of your health, dental cover and wellbeing on the go. You can view your cover information, claims history and treatment information without having to call us. And keep your mind and body healthy with resources you can keep coming back to. It’s also how you access blua, digital health by Bupa.
With My Bupa, you can:
• Take control of your cover: Access your cover details, benefits, and see your claims history.
• Stay active: Explore expert-led fitness classes, programmes and workout plans for all levels. From HIIT to yoga and pilates, there’s something for everyone.
• Be mindful: Slow down with guided meditations to help you focus and calm your thoughts. Explore wellbeing guides on topics like sleep, eating better and how to manage anxiety.
• Get expert health advice: We’re here to get you the right care - whether it’s talking to a GP, physio, nurse or mental health specialist.
• Request treatment: We’ll pre-authorise the healthcare you’re covered for, then help you find a clinic and consultant.
• View pre-authorisations: Get information about your approved health cover treatments.
• View dental benefits: If you’ve got a Bupa Dental Plan, check your claims and see an overview of your total and remaining benefits.
• Get your health reports: View your health assessment reports in the app, as soon as they’re ready.
We’re always working on exciting new updates and features to make managing your cover even easier. Download the app today and join the thousands of customers already using My Bupa.
For Bupa Well+ customers, get the My Bupa app to access your subscription.
Move your body
Explore expert-led fitness classes for all levels. From HIIT to yoga and pilates, there’s something for everyone.
Our fitness programmes are made up of classes progressing in difficulty as you go. Great for trying a new exercise or building strength or stamina.
You can also try an exercise plan for short, effective exercises with demos that focus on specific activities or an area of your body.
Be mindful
Slow down with guided meditations to help you focus and calm your thoughts.
Explore wellbeing guides on topics like sleep, eating better and how to manage anxiety or depression.
Get expert health advice
We’re here to get you the right care - whether it’s talking to a GP, physio, nurse or mental health specialist.
What’s New
Version 2.11.0
We've made some minor tweaks to improve your experience and introduced a new feedback form. Share your thoughts and help us shape the future of wellbeing!
Ratings and Reviews
Useful but needs improvements
It is great to be able to communicate with health insurers via an app, however it needs to be better.
The live chat screen cannot be minimised without losing the connection. Because the live chat is the whole screen, when asked to verify my policy number I can’t because the chat is over it and there is no way to view it. To get the transcript (which I wanted because it had cover details in it) I was told to use the 3 bars on the top right, but I only had an X visible above the chat. Pressing X obviously closed the live chat and I lost access to it.
So in summary, a good feature but to be useful needs to be improved.
Developer Response ,
Hi there Mingles too,
We’re sorry to hear your experience was not what you expected. We’re always looking for ways to improve so your feedback is really important to us. Your comments will be passed onto the relevant team.
Many thanks, the Bupa Team
Making a claim
Just trying to use my policy for the first time and arrange treatment following an accident just before bank holiday weekend. Received an automated email link to a 12 page document that I can’t complete online. Rang the number and was automatically directed to a chat line… that’s fine. I’m advised that I have to print off the 12 page document, complete it, scan it back in and then email it to my GP for them to complete … This process assumes clients have access and skills to use technology in this way. It’s a process which doesn’t use IT effectively or efficiently. Also I don’t know of any GP surgery who allow contact via email unless it’s initiated by them via Patient Access portal. So assuming I had a working printer the form would then have to be posted or physically taken to the GP. No guarantee how long my GP would take to fill in the form either, I’m sure she has more important things to do like seeing patients. Whole process is cumbersome, not technically viable for everyone and causes unnecessary delay to people who take out private health to avoid delay. My only option is to self fund and claim back. Disappointing use of technology BUPA for a leading health care provider. Thankfully I eventually got through to someone who was able to help me.
Developer Response ,
Hi Flo Darcy, thank you for your review and feedback, I'm sorry you feel that the service from Bupa hasn't been great, please speak with our member services team on 0345 609 0111, they will be able to advise you further regarding the form your GP needs to fill out.
If you have any problems in the future using our digital platforms then please call me on 0345 608 0898 or via webchat. Kind regards Laura - Digital Support Team
Makes it as difficult as possible to actually get what you want
Have the Bupa Well Silver service through my employer. As part of this service, you are entitled to counselling sessions, career chats and actual conversations with mental health professionals. However, the app actively tries to stop you from accessing these benefits. You seem to only be able to book them via calling their helpline, and after doing so, they referred me to a separate service, SilverCloud, which is completely awful.
I then tried to get life coach sessions booked. It makes you fill out a frustrating survey every time you enter this part of the app, and by answering honestly it referred me back to the terrible helpline. Instead I answered dishonestly, and suddenly I’m able to book a session. The benefits should not be dependent on the state of your well-being, but on the service you are paying for.
I then scheduled a session only for the app to break and leave me unable to join the call. The appointment actually completely disappeared from the Home page without a trace. I can only conclude that Bupa has a strong incentive in making the redeeming of your benefits as difficult as possible, and thus has decided to do so.
Frustrating and sad when it’s hard enough as is to take steps to better your mental well-being.
Developer Response ,
Hi Jacob, I am very sorry that you haven't enjoyed using the My Bupa services that have been provided to you by your employer. We absolutely do not want to prevent you getting access to care or stop you redeeming your benefits and I would be happy to discuss this further so we can determine what the issue is by getting anything needed fixed for you. Please get in touch via webchat or by calling us on 0345 608 0898 quoting QN-692847 so we can talk about it further. Many Thanks, Antony - Bupa Digital Support
App Privacy
The developer, Bupa, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Identifiers
- Diagnostics
Privacy practices may vary based on, for example, the features you use or your age. Learn More
Information
- Provider
- Bupa Ltd
- Size
- 59.5 MB
- Category
- Health & Fitness
- Compatibility
-
- iPhone
- Requires iOS 15.0 or later.
- iPad
- Requires iPadOS 15.0 or later.
- iPod touch
- Requires iOS 15.0 or later.
- Mac
- Requires macOS 12.0 or later and a Mac with Apple M1 chip or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English
- Age Rating
- 17+ Frequent/Intense Medical/Treatment Information Infrequent/Mild Sexual Content and Nudity Infrequent/Mild Alcohol, Tobacco, or Drug Use or References
- Copyright
- © 2021 Bupa Insurance Services Limited
- Price
- Free