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Ratings and Reviews

4.8 out of 5
540.7K Ratings

540.7K Ratings

Disgusted of Tunbridge wells. ,

Great but .......

I have used this app for many years and many trips very successfully but have found this time that changing credit card details after booking but before the payment date is a nightmare. I have 21 properties on my upcoming trip and had to change the card details on each separate booking and on my Edit profile page several times and even then not all of the changes worked. I have also had three very long telephone conversations with the Booking Customer Service Team who tried their best to be helpful but I’m still not certain the payments will be taken from the correct card. So that is the reason you only have four stars instead of the five I would have given. The Booking app itself without this complication is very good and easy to use once a suitable property has been found but I agree with other reviews that it could have better filters to make searching for preferred options such as en suite, bed size, parking availability, free cancellation etc easier. But that could be asking too much!
Also changing my card details appears to have deleted all my trip history and removed my Genius status which I’m not too happy about!

Laurz87 ,

Good stay but would have reservations about using again

Hotel entrance was lovely but the staff were a little busy and made them quite unpleasant. I had paid in full before I had arrived yet was made to feel like I was inconveniencing staff and had to show lots of ID. We were given a room in the basement with no window. This made the room very hot and this is not what I was offered on the booking site. There was a smell from the drains also because of this. Every morning from 6.30am there was a lot of noise from kitchen staff ect. who were shouting in the halls. If I did not have a room down in the basement I’m sure this wouldn’t have been a problem but the staff should be told to have more respect for the guests. I feel 6.30am is very early and they cannot expect all guests to be awake at this time. Beds were comfortable but the sheets had rips in them and the duvet cover did not fit the duvet properly. Housekeeping cleaned very well but I had to ask for toilet tool to be replaced as were were staying for 6 nights and this was not always done. Again when I asked reception to have some more brought down this seemed like a lot of trouble for them. This hotel was ok and I would stay again but only if I had a room with a window and it would not be my 1st choice.

Mullial ,

Average staff, average hotel, average stay

The hotel was nicely decorated, in a good location and the Refuge bar next to the hotel is good. The gentleman who checked us in wasn’t particularly friendly - he was too interested in assisting the girl next to him rather than ensuring that he gave us a warm welcome. No information was provided regarding the hotel amenities from check in staff. We got to the room - the heating was broken, which was subsequently seen to by maintenance but the room was still cold. Some updating to the room is required - a hook was missing off the bathroom door, the bathroom door lock was broken etc. We called reception to obtain two champagne flutes - we had to call 5 times before someone answered and when they did again the gentleman wasn’t particularly friendly. The room was right near the train line so we could hear trains passing throughout the night. We were then woken up by housekeeping in the morning wanting to clean our room. We also rang housekeeping and asked for extra teabags and they didn’t arrive. Overall the hotel was nicely decorated, but the stay and service received was average.


Provider B.V.
157 MB

Requires iOS 11.0 or later. Compatible with iPhone, iPad and iPod touch.


English, Arabic, Bulgarian, Catalan, Croatian, Czech, Danish, Dutch, Estonian, Filipino, Finnish, French, German, Greek, Hebrew, Hungarian, Icelandic, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Serbian, Simplified Chinese, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese

Age Rating
Rated 4+
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